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Max Retail logo
Max Retail

Free up cash and clear out stale inventory. Max Retail helps retailers & brands sell their unsold merchandise with ease.

Senior People Ops Manager

People OperationsPeople OperationsFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

18 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior People Ops Manager

Max Retail

• Builder First: You don't wait for a playbook - you write it. You have built HR infrastructure from scratch and know what order to do things in. • L&D Champion: You believe that learning is a business lever, not an HR checkbox. You have designed programs that actually changed how people work. • Trusted Partner: Employees bring you their real concerns. Leaders bring you their honest problems. You hold both with discretion and zero drama. • Systems Thinker: You see the process behind every problem. You build things that outlast your involvement. • Coach, Not Enforcer: You build manager capability through relationships and real conversations - not compliance checklists. • High EQ, High Output: You can hold space for a sensitive employee conversation in the morning and present a talent framework to leadership in the afternoon.

Job Requirements

  • 5–8+ years in People Ops, HR Business Partner, or a closely comparable role, ideally inside a high-growth startup or e-commerce environment
  • Proven track record building HR infrastructure from scratch: career ladders, review cycles, L&D programs, and HR policies
  • Demonstrated experience designing and running Learning & Development initiatives - not just coordinating training
  • Comfortable operating as the only People Ops presence in the room and making the call when there is no precedent
  • Lattice-Fluent: You have been in the tool, not just heard of it. You can diagnose what is broken and fix it.
  • HR infrastructure design: career ladders, performance frameworks, policy documentation
  • Learning & Development: curriculum design, program management, manager enablement, vendor or platform evaluation
  • Lattice administration and optimization: review cycles, 360s, goal tracking
  • Employee relations: discretion, neutrality, and sound judgment in sensitive situations
  • Manager coaching and facilitation: building capability through relationships
  • PEO familiarity: onboarding, offboarding, and compliance workflows (Justworks or similar)
  • HR systems audit and tooling evaluation: diagnose what exists, build what doesn't, optimize for scale
  • Executive reporting: translating People Ops data into ROI-focused insights for leadership
  • Experience partnering directly with a founder or small leadership team who previously owned people functions themselves
  • Background in e-commerce, retail tech, or similarly fast-moving consumer businesses
  • Prior fractional, embedded, or consulting experience — you know how to operate with authority inside someone else's org

Benefits

  • Professional development opportunities

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