• Own high-level design and documentation of solution frameworks to address user needs • Lead high-level evaluation of user stories for technical implementation, including gap analysis between Salesforce functionality and client needs • Maintain and extend all Salesforce Extensions and third-party integrations • Own Salesforce underlying data model, including documentation, data governance, and extension • Create 'how-to' internal guides and relevant trainings • Collaborate with cross-functional teams, supported by the Platform team, to understand users' needs and identify opportunities for automation within Salesforce, ensuring alignment with business goals. • Support Salesforce team by providing technical leadership, encouraging best practices in integration and application development, deployment, testing (unit and systems), and iterative refinement • Support Salesforce Development Lead in managing implementation of complex solutions, code review, deployments and other areas of need • Support team in troubleshooting problems and ongoing support requests from users • Stay up-to-date with the latest Salesforce features, releases, and industry best practices, proactively recommending and implementing innovative solutions to optimize the platform and enhance user experience.

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives • Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability • Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements • Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency • Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences • Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams • Translate business requirements into scalable technical solutions and guide development teams on implementation approach • Lead technical design reviews and ensure adherence to architectural standards and best practices • Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning • Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements • Define data architecture and modeling strategies to support customizations and integrations • Identify and proactively mitigate technical risks, ensuring successful project delivery • Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives • Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives • Travel up to 25% for customer engagements and internal events

Role Description Estamos em busca de um(a) Desenvolvedor(a) Salesforce Pleno para atuar em projetos estratégicos. Esse profissional será responsável por construir soluções robustas, escaláveis e alinhadas às melhores práticas da plataforma Salesforce. - Desenvolver e customizar soluções Salesforce, com foco em Sales e Service Cloud. - Criar e manter integrações entre sistemas usando APEX, APIs REST/SOAP, Flows e ferramentas de middleware. - Atuar em demandas complexas de manutenção, evolução e sustentação da plataforma. - Participar de rituais ágeis, refinamentos e alinhamentos técnicos com equipes multidisciplinares. - Garantir qualidade de código, testes, documentação e aderência às boas práticas Salesforce. - Apoiar análise de requisitos e propor soluções técnicas viáveis e escaláveis para o negócio. Qualifications - Experiência sólida como Desenvolvedor(a) Salesforce em projetos de médio e grande porte. - Domínio de APEX, LWC, Triggers, Aura Components e SOQL/SOSL. - Forte conhecimento em integrações (REST/SOAP), Web Services e autenticação (OAuth, JWT). - Experiência com Flows, automações e boas práticas de arquitetura Salesforce. Benefits - Contratação CLT - 40h semanais com jornada flexível, executada de forma remota. - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes. - Vale Alimentação/Refeição em cartão flexível Caju benefícios. - Seguro de Vida. - Auxílio Home-Office em cartão flexível Caju benefícios. - Wellhub (Gympass). - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil. - TotalPass. - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional. - Language Academy: Escola de idiomas para ílians. - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. - Plano de Saúde PET - Guapeco. - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser. - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use. - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários.

• Design and develop comprehensive solutions on Salesforce • Collaborate with contact center managers, agents, engineers, and business stakeholders • Provide ongoing support and maintenance for the Salesforce instance and integrated technologies • Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance