• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives • Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability • Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements • Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency • Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences • Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams • Translate business requirements into scalable technical solutions and guide development teams on implementation approach • Lead technical design reviews and ensure adherence to architectural standards and best practices • Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning • Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements • Define data architecture and modeling strategies to support customizations and integrations • Identify and proactively mitigate technical risks, ensuring successful project delivery • Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives • Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives • Travel up to 25% for customer engagements and internal events

Role Description Estamos em busca de um(a) Desenvolvedor(a) Salesforce Pleno para atuar em projetos estratégicos. Esse profissional será responsável por construir soluções robustas, escaláveis e alinhadas às melhores práticas da plataforma Salesforce. - Desenvolver e customizar soluções Salesforce, com foco em Sales e Service Cloud. - Criar e manter integrações entre sistemas usando APEX, APIs REST/SOAP, Flows e ferramentas de middleware. - Atuar em demandas complexas de manutenção, evolução e sustentação da plataforma. - Participar de rituais ágeis, refinamentos e alinhamentos técnicos com equipes multidisciplinares. - Garantir qualidade de código, testes, documentação e aderência às boas práticas Salesforce. - Apoiar análise de requisitos e propor soluções técnicas viáveis e escaláveis para o negócio. Qualifications - Experiência sólida como Desenvolvedor(a) Salesforce em projetos de médio e grande porte. - Domínio de APEX, LWC, Triggers, Aura Components e SOQL/SOSL. - Forte conhecimento em integrações (REST/SOAP), Web Services e autenticação (OAuth, JWT). - Experiência com Flows, automações e boas práticas de arquitetura Salesforce. Benefits - Contratação CLT - 40h semanais com jornada flexível, executada de forma remota. - Plano de Saúde e Odontológico SulAmérica extensivo a dependentes. - Vale Alimentação/Refeição em cartão flexível Caju benefícios. - Seguro de Vida. - Auxílio Home-Office em cartão flexível Caju benefícios. - Wellhub (Gympass). - Sesc – extensivo a dependentes, com acesso aos serviços em todo o Brasil. - TotalPass. - ília University: Universidade Corporativa com mais de 20 mil cursos disponíveis para desenvolvimento pessoal e profissional. - Language Academy: Escola de idiomas para ílians. - í-talks e Chapter: Momentos e cerimônias em que o time compartilha práticas, estudos, projetos e ideias. - Plano de Saúde PET - Guapeco. - Onhappy – benefício de viagem a lazer, com liberdade para você viajar com quem quiser. - BYOD - Alugamos o seu notebook pessoal te pagando um valor mensal para que você o use. - Seu Niver, seu bolo! - Seu Networking Vale Prêmio - Programa de premiação a indicação de novos funcionários.

• Design and develop comprehensive solutions on Salesforce • Collaborate with contact center managers, agents, engineers, and business stakeholders • Provide ongoing support and maintenance for the Salesforce instance and integrated technologies • Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance

• Serve as the Primary system administrator for the Salesforce org — own all user provisioning, license management, profile and role hierarchy configuration, and permission set • Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant. • Manage all declarative configuration — page layouts, record types, validation rules, formula fields, custom objects, and relationship structures — with precision and Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence. • Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary. • Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users — with a bias toward root-cause fixes over one-off workarounds. • Own the Salesforce platform roadmap — partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification. • Serve as the technical platform product owner: run intake, manage the backlog in Jira in concert with business product owners and scrum master, define requirements, and drive delivery from concept to production. • Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences. • Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go-to-market teams. • Design and maintain scalable object models, data architecture, and cross-cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement) • Build and own complex declarative automation: Flow Builder (screen flows, record-triggered, scheduled, platform events), Dynamic Forms, and Einstein features • Manage security architecture including profiles, permission sets, permission set groups, field-level security, sharing rules, and organization-wide defaults • Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations • Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits • Develop Lightning Web Components (LWC) to create purpose-built, embedded UI experiences within Salesforce • Design, build, and maintain REST/SOAP API integrations with third-party systems (ERP, marketing tools, data platforms, billing systems) • Utilize Salesforce CLI, SFDX, and Git-based version control to manage metadata deployments through sandbox-to-production release pipelines • Build and maintain custom reports, dashboards, and Einstein Analytics / Tableau CRM workbooks that serve as the operating layer for revenue leaders • Serve as the systems integration partner for Sales, Marketing, and Service Ops — map end-to-end workflows across teams and identify where data, process, and platform need to connect • Facilitate discovery sessions and requirements workshops with each team, document user stories, process flows, data dependencies, and acceptance criteria • Ensure CRM data flows cleanly across the full customer lifecycle — from marketing lead capture through sales pipeline to service case resolution • Drive platform adoption through team-specific enablement, in-app guidance, and documentation tailored to each function's workflows • Measure and communicate platform impact: adoption metrics, workflow efficiency gains, and business outcomes tied to Salesforce investments.