• Design and develop comprehensive solutions on Salesforce • Collaborate with contact center managers, agents, engineers, and business stakeholders • Provide ongoing support and maintenance for the Salesforce instance and integrated technologies • Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance

• Serve as the Primary system administrator for the Salesforce org — own all user provisioning, license management, profile and role hierarchy configuration, and permission set • Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant. • Manage all declarative configuration — page layouts, record types, validation rules, formula fields, custom objects, and relationship structures — with precision and Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence. • Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary. • Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users — with a bias toward root-cause fixes over one-off workarounds. • Own the Salesforce platform roadmap — partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification. • Serve as the technical platform product owner: run intake, manage the backlog in Jira in concert with business product owners and scrum master, define requirements, and drive delivery from concept to production. • Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences. • Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go-to-market teams. • Design and maintain scalable object models, data architecture, and cross-cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement) • Build and own complex declarative automation: Flow Builder (screen flows, record-triggered, scheduled, platform events), Dynamic Forms, and Einstein features • Manage security architecture including profiles, permission sets, permission set groups, field-level security, sharing rules, and organization-wide defaults • Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations • Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits • Develop Lightning Web Components (LWC) to create purpose-built, embedded UI experiences within Salesforce • Design, build, and maintain REST/SOAP API integrations with third-party systems (ERP, marketing tools, data platforms, billing systems) • Utilize Salesforce CLI, SFDX, and Git-based version control to manage metadata deployments through sandbox-to-production release pipelines • Build and maintain custom reports, dashboards, and Einstein Analytics / Tableau CRM workbooks that serve as the operating layer for revenue leaders • Serve as the systems integration partner for Sales, Marketing, and Service Ops — map end-to-end workflows across teams and identify where data, process, and platform need to connect • Facilitate discovery sessions and requirements workshops with each team, document user stories, process flows, data dependencies, and acceptance criteria • Ensure CRM data flows cleanly across the full customer lifecycle — from marketing lead capture through sales pipeline to service case resolution • Drive platform adoption through team-specific enablement, in-app guidance, and documentation tailored to each function's workflows • Measure and communicate platform impact: adoption metrics, workflow efficiency gains, and business outcomes tied to Salesforce investments.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Our Developer Experience solution plays a pivotal role in driving efficiency by providing Artificial Intelligence solutions into the heart of the Software Development Lifecycle. The Atlassian AI solution for developers extends AI capabilities beyond the generation of code into managing the full SDLC. Tasks such as Code Reviews, Vulnerability Management, Pipeline Management, and more are where developers tend to lose time and productivity. Rovo Dev from Atlassian utilizes modern AI capabilities to streamline these elements and ensure your organizations standards are followed. Currently, we are seeking an experienced DevExp Solution Solutions Sales Executive to join our team and drive revenue growth in the AMER region. In this role, the individual will lead specialized Developer Experience sales efforts, collaborate closely with clients, direct and partner sales teams, and contribute to our go-to-market strategy in partnership with a diverse cross-functional team. - Drive outstanding growth in DevExp sales by effectively executing the go-to-market strategy. - Develop and execute territory plan to sell to customers based on their business needs. - Establish and maintain relationships with senior-level clients, particularly C-level executives and decision-makers. - Lead the sales cycle from prospecting to closing, managing various stakeholders. - Serve as a customer advocate, relaying feedback to enhance solutions. Share the insights acquired with the entire team, including the product, marketing, and R&D teams. - Generate high-quality pipeline and acquire new customers by collaborating closely with both our direct sales team and channel partners. - Accurately forecast and report on revenue opportunities and track deal progression. - Collaborate with channel partners to create tailored solutions that effectively tackle the unique challenges faced by clients. Qualifications - A minimum of 10 years of enterprise sales experience, ideally specializing in DevOps, Software Development Tools, Application Lifecycle Management, and solution sales. - A track record of surpassing sales targets showcases proven sales techniques for achieving success. - Ability to establish and nurture robust relationships with senior decision-makers in DevExp within large enterprise customers. - A skilled communicator proficient in both verbal and written communication, negotiation, and closing deals. - Collaboration is key. Utilize your experience in closely collaborating with extended sales teams and channel partners to achieve successful client outcomes. Proactively seek opportunities to instigate change and disrupt the status quo in a positive manner. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

• Serve as the primary point of contact for all Salesforce-related activities, including administration, configuration, and maintenance • Manage user setup, profiles, roles, and permissions within Salesforce to ensure proper access controls and data security • Customize and configure Salesforce to meet specific business requirements, including creating custom objects, fields, page layouts, and record types • Implement and maintain automation tools, such as workflows, process builders, and approval processes, to streamline business processes and improve efficiency • Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into effective Salesforce solutions • Design and develop reports, dashboards, and analytics to provide actionable insights and facilitate data-driven decision-making • Conduct regular data audits and implement data cleansing initiatives to ensure data accuracy, consistency, and integrity • Collaborate with IT teams and third-party vendors to integrate Salesforce with other business systems, such as marketing automation tools, ERP systems, and customer support platforms • Stay up to date with Salesforce releases, new features, and best practices, and assess their impact on existing configurations and processes • Provide training and support to end users, ensuring they have a clear understanding of Salesforce functionality and how to effectively use the platform • Troubleshoot and resolve user issues, system errors, and data discrepancies, ensuring a high level of user satisfaction and system uptime • Develop and implement data governance policies, standards, and procedures to ensure data quality and compliance with relevant regulations • Collaborate with cross-functional teams, including sales, marketing, and customer support, to identify opportunities for system enhancements and process improvements • Lead and participate in system enhancement projects, including requirements gathering, solution design, testing, and deployment • Maintain and optimize Salesforce workflows, validation rules, formulas, and page layouts to improve usability and data accuracy • Monitor and analyze system performance, identifying and addressing areas of improvement to optimize user experience and system efficiency • Assist with data migration and data mapping activities during system upgrades or integrations • Develop and maintain documentation, including system configurations, user guides, and training material • Stay informed about industry trends and best practices in Salesforce administration, sharing knowledge and insights with the team • Collaborate with business stakeholders to identify and prioritize system enhancements and new feature requests • Conduct periodic user adoption reviews and implement strategies to increase user engagement and maximize platform utilization