• Expand revenue from the existing customer base • Achieve sales targets and maintain a strong pipeline • Build understanding of client and industry segmentation • Ownership of customer engagement and renewals • Manage value-based relationships and ensure satisfaction

• Building and consolidating relationships with relevant regional and national customers • Developing and implementing an individual sales strategy tailored to the customer's needs • Implementation of market development strategies • Maintain an accurate and current CRM database (salesforce.com) of all accounts including activities, opportunities, risks and customer contact details • Attend relevant industry trade shows, conferences and meetings as required • Preparation and processing of tenders as well as the conception and follow-up of offers in close cooperation with the Sales Manager and Tender Team • Handling of product complaints, processing in the relevant systems and communication with the customers • Regular collection and processing of market information (trends, competitor behavior, products, services, etc.) • Coordination of product training for specific target group together with the Infusion Application Specialist • Conduct product demonstrations and validations with prospective customers • Provide technical credibility during customer discussions related to HIS integration, cybersecurity, and system architecture • Translate customer IT requirements into clear tasks for the Local IT Integration Partner • Support technical feasibility assessments together with IT Integration Partner

• Reporting to the Director of Sales & Partnerships, you'll own the day-to-day relationship with enterprise partners post-handoff from leadership. • Drive referral activation - move agents from "aware" to "actively referring" through education, tools, and consistent touch points. • Build and execute account plans for each partner, with clear referral volume targets and KPIs. • Organize educational events, run campaigns, and find creative ways to keep Perch top of mind inside partner organizations. • Identify and develop champion agents within each partner. The high-producers who refer consistently and influence their peers. • Track and report on referral activity, pipeline conversion, and co-marketing ROI across your account portfolio. • Collaborate closely with our mortgage agents and customer support to ensure a seamless client handoff experience that earns repeat referrals. • Surface insights from the field, including product gaps, service issues, competitive intel back to leadership and product teams to help ensure performance. You will act as the connector between our product/engineering team. • You'll maintain disciplined daily activity across calling, email, LinkedIn with the opportunity to attend key partner events, team meetings, and industry functions to deepen relationships in person.

Role Description As an Account Manager for Enterprise Accounts at Insight, you own the post-sale business relationship for our most strategic Google Cloud Platform customers. You are a unifier who aligns with customer executive leadership (CIOs, Directors of IT) to gain insights and deliver long-term value. Your mission is to ensure customer satisfaction, maximize the value of their cloud investment, and drive consistent revenue growth through strategic renewals and expansion. Key Responsibilities - Customer Relationship Management - Establish regular communication with key customer stakeholders to understand customer business plans and objectives. - Serve as an escalation point for customer satisfaction issues relating to billing disputes and support tickets. - Maintain up to date information for customer points of contact. - Contract Oversight & Reporting - Build, maintain, and report on account health metrics, including detailed spend projections and success plans. - Provide regular oversight for committed customer contracts to ensure compliance and early identification of potential risks. - Manage complex billing scenarios, such as tracking Committed Use Discount (CUD) liabilities and prepayment reconciliations. - Platform Adoption & Growth - Drive the adoption of Google Cloud Platform services by connecting customers with subject matter experts (SMEs) and specialized training resources. - Conduct regular business reviews that demonstrate partnership value and ensure technology roadmaps align with customer business goals. - Transfer account knowledge to the Sales team to identify and execute on renewals, cross-sell, and upsell opportunities. - Commitment Remediation - Actively monitor accounts for significant drops in monthly usage or projected shortfalls against contracted minimums. - Perform remediation activities for customers at risk of missing commitment targets, including rolling shortfalls into current periods or negotiating amended terms. - Collaborate with Legal and Credit teams to manage accounts in protected status or those requiring formal contract terminations due to restructuring. - Cross-Functional Collaboration - Act as a unifier, working cross-functionally with sales reps and SMEs to orchestrate activities that meet customer needs. - Partner with Cloud Engineers and Professional Service Delivery Managers to ensure project milestones are met and technical hurdles are resolved. - Coordinate with internal Billing and Support teams to resolve complex invoicing disputes or margin discrepancies. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 5+ years in a Customer Success or Account Management role, specifically within the Technology or SaaS industry. - Communication: Exceptional interpersonal skills with a proven ability to build relationships with both technical stakeholders and C-suite executives. - Technical Knowledge: Solid understanding of the Google Cloud ecosystem or the overall hyperscaler landscape (AWS, Azure) and their value propositions. - Sales Acumen: A proven track record of collaboration to drive revenue growth, management of renewals, and exceeding team sales targets. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.