Linear Agency logo
Linear Agency

Award-Winning DTC Performance Creative and Growth Marketing Agency.

Head of Paid Media

Performance MarketingPerformance MarketingFull TimeRemoteLeadTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

178 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Head of Paid Media

Linear Agency

• You are the direct manager of the service delivery team, ensuring our team operates at a high level every day. • Conduct individual meetings with each performance marketer to drive development. • Review team capacity, workloads, and bottlenecks to ensure the team is resourced correctly. • Hold the team to elite standards across client communication, service, and results. • Review the client roster weekly and maintain accurate dashboards regarding client statuses. • Maintain daily Slack communication with the team and help handle difficult conversations when relevant. • Own the retention engine of the agency and are the senior face of the service department. • Train and hold the team accountable to the highest standards for client success. • Join onboarding calls to build rapport and talk to top-tier clients regularly to ensure satisfaction. • Act as the senior escalation point for deep issues and lead retention calls to save clients. • Lead and mentor the team around consistent standards in media buying, creative strategy and growth consulting. • Track client performance across the agency to ensure they meet agency benchmarks. • Create and enforce playbooks and SOPs that improve the client experience and service quality over time.

Job Requirements

  • 7+ years in performance marketing within creative or paid media agencies, specifically in the DTC/eCommerce space.
  • Elite at de-escalating high-stress situations and inspiring client confidence.
  • World-class skillset in performance marketing in the DTC/eCommerce space.
  • Proven track record of managing and leading performance marketing teams.
  • A 'get things done' attitude with the ability to navigate crises without losing focus.
  • Comfortable working US hours and talking with US clients regularly.

Benefits

  • Remote (must be comfortable working US hours with US clients)

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