Linear Agency

• Managing calendars and inboxes for both Ciaran & Evan • Supporting both founders with personal organization, travel booking, hotel arrangements, meal planning/prep coordination, personal events planning, and more • Assisting with personal brand content needs, marketing and sales organization, hiring coordination, project planning, organizing and hosting mastermind events • Being client-facing and helping with onboarding clients • Handling general business admin and keeping operations running smoothly

• Edit long-form YouTube videos (studio shoots, lessons, breakdowns, storytelling pieces, and lifestyle content) • Edit high-production short-form videos for Instagram Reels, TikTok, LinkedIn • Build a consistent visual identity across all founder content • Create clean, aesthetically strong animations and motion graphics • Add subtitles, graphics, and brand elements to elevate content quality • Develop scroll-stopping hooks and story pacing for short-form • Help optimise content for each platform’s algorithm and format • Collaborate with founders and our head of content on concepts, scripts, and creative direction • Maintain a fast editing turnaround while hitting high quality standards • Manage content versions, asset organisation, and project files

• Manage calendars, meetings, and scheduling • Help organize tasks, reminders, and priorities for the founders • Assist with inbox and email management • Support with administrative tasks and internal coordination • Help book travel, restaurants, appointments, and personal arrangements • Take meeting notes and organize follow-ups/action items • Assist with documents, spreadsheets, presentations, and company processes • Communicate with clients, vendors, and team members professionally • Help keep everything structured, organized, and moving forward

• Primary point of contact for 30–60 assigned accounts across the entire engagement • Manage dedicated Slack channels — respond within 2 hours during business hours • Understand each client's business goals, pain points, and competitive landscape to advise strategically • Conduct congratulations calls — first touchpoint after client signs • Run onboarding calls — walk clients through systems, set up CRM, connect calendars, review ad guidelines, complete all onboarding forms • Lead launch calls — present ROI expectations, confirm ad budgets, review ad creatives, walk through patient journey, ensure backup cards are on file • Lead weekly and bi-weekly check-in calls — address concerns, review campaign performance, discuss strategy pivots • Monitor campaign performance — track lead flow, cost per lead, show rates, booking rates, conversion metrics; flag issues before clients notice • Track appointment statuses (showed, no-show, cancelled, rescheduled) the day after each booking • Coordinate with media buyers on creative feedback and strategy changes • Coordinate with onboarding/tech team on funnel builds, CRM setup, and technical integrations • Identify upsell and account expansion opportunities across portfolio • Spot at-risk accounts early through engagement tracking and sentiment analysis; intervene before clients consider leaving • Turn satisfied clients into case studies, testimonials, and referral sources • Maintain ClickUp task organization, update client cards, track deliverables and timelines • Prepare monthly performance summaries with campaign results, lead data, and strategic recommendations • Update DEFCON status, communication recency, and billing information in ClickUp

• You are the direct manager of the service delivery team, ensuring our team operates at a high level every day. • Conduct individual meetings with each performance marketer to drive development. • Review team capacity, workloads, and bottlenecks to ensure the team is resourced correctly. • Hold the team to elite standards across client communication, service, and results. • Review the client roster weekly and maintain accurate dashboards regarding client statuses. • Maintain daily Slack communication with the team and help handle difficult conversations when relevant. • Own the retention engine of the agency and are the senior face of the service department. • Train and hold the team accountable to the highest standards for client success. • Join onboarding calls to build rapport and talk to top-tier clients regularly to ensure satisfaction. • Act as the senior escalation point for deep issues and lead retention calls to save clients. • Lead and mentor the team around consistent standards in media buying, creative strategy and growth consulting. • Track client performance across the agency to ensure they meet agency benchmarks. • Create and enforce playbooks and SOPs that improve the client experience and service quality over time.