Title: Senior Solutions Engineer, Media Location: Philadelphia, PA Job Description: As a Senior Solutions Engineer, you’ll be pivotal in driving innovation and success by partnering with sales, product, and engineering teams to design tailored technical solutions for our customers, with a focus on supporting our media measurement and audience business. You'll facilitate decision-making and alignment across teams, removing barriers to close new business opportunities. By solving critical business needs, you'll ensure long-term customer success and inform our product roadmap and business strategy to meet evolving market demands efficiently. What You Will Do - Own the pre-sales development and documentation of SaaS configurations and technical solutions - Build relationships with clients as their primary technical resource throughout the sales cycle - Understand the customer’s business needs and use case to develop creative solutions that drive satisfaction and lead to long term engagements - Support clients with internal decisions regarding their technology stack and configuration for the use of HealthVerity products - Scope solutions to fit within a customer’s budget and timeline - Inform strategic decisions on new product/feature development and commitment of internal resources - Work with internal teams to determine level of effort and and feasibility of novel workflows and configurations - Develop technical workflow diagrams - Initiate process improvement initiatives to speed up the sales process and ensure seamless transitions to post-sale customer teams - Support the media sales team by supporting existing customers utilizing HealthVerity Audiences and Media Measurement solutions, explain our methodology and solutions to prospective customers, and solution for new clients onboarding to either product offering How success is defined - High customer satisfaction: Consistently deliver solutions accurately and on time, scoring well internally - Timely solution delivery: Meet or exceed turnaround times for clients and internal stakeholders - Expertise in HealthVerity tools: Operate independently with solid knowledge of HealthVerity's tools and procedures - Technical solution creation: conduct in-depth requirements analysis to fully assess client needs, design the solutions to meet those needs, and effectively convey HealthVerity's vision to the clients - HeathVerity offering expertise: fully understand the client value of all HealthVerity’s technical and data offering - Professional representation: Professionally showcase HealthVerity's solutions to clients and internal stakeholders, while taking the lead in opportunity management processes - Collaborative team player: Actively contribute to teamwork and collaboration across HealthVerity, fostering a cohesive and supportive work environment Required skills and experience - 5+ experience in a technical pre-sales role (e.g. sales engineering, solutions architect), preferably in the SaaS B2B space or equivalent experience in product or data workflow design - 3+ years work in a client facing role and project management experience in a complex technical environment - 3+ years of experience using SaaS products in the workplace (e.g. Salesforce, JIRA, Confluence, and LucidChart or similar software) - 1+ year of experience building AI-enabled internal and/or client-facing solutions using low code or no code tooling (LLM, workflow automation, agents) - Strong written and verbal communication skills and experience collaborating across varying levels of stakeholders Desired skills and experience - Familiarity with the healthcare industry and data ecosystem; direct experience working with large healthcare datasets a plus. - Familiarity with SQL, Python, Databricks, ETL processes, and AWS environments - Knowledge and experience in a regulated industry (e.g. HIPAA) - Knowledge and experience in digital & tv advertising, media audience targeting, and advertising campaign measurement - Familiarity with media technology: media and website pixeling, activating programmatic campaigns via DSPs Base salary for the role is commensurate with experience and can range between $120,000 - 140,000 + annual bonus opportunity. Hiring Locations Our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area. For certain roles, we also hire from hub locations—regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at lease once a year for team-building, collaboration, and strategic planning. Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states: Hub Locations: - Philadelphia, Pennsylvania - Boston, Massachusetts - New York City, New York - Baltimore, Maryland - Washington, D.C. - Charlotte, North Carolina - Raleigh-Durham, North Carolina - Atlanta, Georgia - Chicago, Illinois Approved States for Remote Work: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA. About HealthVerity HealthVerity is the leader in privacy-protected real-world data exchange, transforming how healthcare and life sciences organizations connect and analyze disparate healthcare and consumer data. We continue to innovate HealthVerity Marketplace, the nation's first and largest real-world data ecosystem comprising more than 75 leading data providers and over 340 million US patients. Combined with Identity Manager, the industry's most accurate and efficient solution for patient identity, privacy and governance, we support critical applications in clinical development, commercial strategy, regulatory decision-making, population health, underwriting and more. HealthVerity has raised more than $140 million to date and works closely with its data providers, partners and clients to Synchronize the Science. To learn more about HealthVerity, visit healthverity.com. Why you'll love working here We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world. We are one team – Our people define our culture and always will. We take time out to celebrate each other, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer with our 200-person team. We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other. Benefits & Perks Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions. - Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles) - Benefits: We offer a 401(k) plan and stock options. Health, dental, and vision coverage start on day 1, while 401(k) eligibility and stock options follow soon after. - Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team. - Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave. - Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents. - Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job - Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table.

Role Description Diversified is seeking a commercially driven and technically credible Service Solution Architect to lead the design and continuous improvement of service solutions. This is a presales-focused service architecture role responsible for supporting complex, multi-element, service-led opportunities from early discovery through solution design, commercial modelling, contractual definition, and executive presentation. The role sits at the intersection of Sales, Services, and Operations, with accountability for ensuring that solutions are: - Technically robust - Commercially sound - Contractually clear - Operationally deliverable In parallel, the role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution. What You’ll Do - Solution Architecture & Design - Lead structured discovery engagements to understand business objectives, operational requirements, and service outcomes - Define end-to-end service solutions including scope, SLAs, governance models, and transition frameworks - Architect complex, multi-element managed services, support agreements, and staffing models - Drive the use of standardized, repeatable service components to ensure scalability, consistency, and margin efficiency - Ensure all solutions align with established service offerings, delivery models, operational capabilities, and support frameworks - Define clear acceptance criteria to support seamless transition into service delivery - Produce high-quality, executive-level proposals and detailed solution documentation - Commercial & Contractual Responsibility - Develop and validate service cost models in alignment with defined pricing frameworks and margin expectations - Responsible for financial accuracy of solutions, ensuring compliance with margin thresholds and commercial governance standards, adjusting pricing based on risk, delivery complexity, contractual exposure, and operational considerations - Clearly define and document all assumptions, exclusions, dependencies, and constraints to protect delivery integrity - Own and assure the quality of Statements of Work (SOW), ensuring contractual clarity across scope, SLAs, deliverables, and obligations - Support contract review and redlining activities, ensuring alignment between solution design, commercial position, and contractual commitments - Complex Deal & RFPs - Lead the service strategy for complex, service-led opportunities in partnership with Account Executives - Provide subject matter expertise for service workstreams within RFI/RFP responses - Coordinate cross-functional inputs from Sales, Operations, Delivery, and Pre-Sales teams - Participate in client workshops, presentations, and executive-level solution discussions - Support commercial negotiations relating to service scope, SLAs, and delivery commitments - Participate in formal deal governance processes, ensuring solution quality, compliance, and risk mitigation prior to client commitment - Delivery Readiness & Assurance - Ensure all solutions meet internal delivery standards, frameworks, and operational acceptance criteria - Identify delivery risks, dependencies, and constraints, and define appropriate mitigation strategies - Validate solution delivery capability across global and regional delivery models - Support structured handover into delivery teams, ensuring clarity and continuity - Use feedback from delivery teams and clients to continuously improve solution design, standards, and assumptions - Service Development - Identify gaps and opportunities within our services portfolio - Partner with services offering team, sales and service leadership to develop scalable, repeatable service offerings aligned to market demand - Collaborate with OEMs and technology partners to shape lifecycle, consulting, and XaaS-based services - Sales Enablement & Growth - Support and guide Account Executives in qualifying service-led opportunities using clear qualification criteria - Work with Service and Sales leadership to improve service attachment rates across project and technology sales - Contribute to the development of service scoping tools, pricing frameworks, and proposal templates in collaboration with the services offering team - Prioritize engagement on high-value, complex, and strategic opportunities Qualifications - 3+ years’ experience within AV, Unified Communications, or technology services environments - Experience designing and supporting managed services solutions and lifecycle support models - Ability to support Account Executives on pre-sales engagements, including solution design and client discussions - Experience contributing to SLA definitions, service frameworks, and transition planning - Working knowledge of pricing structures and basic commercial considerations for managed services - Experience contributing to RFP/RFI responses and supporting solution documentation - Familiarity with Unified Communications environments and enterprise collaboration ecosystems Core Competencies - Advanced discovery and consultative solution design capability - Strong executive-level communication and presentation skills - Ability to influence senior stakeholders and drive decision-making - Structured and analytical approach to complex service challenges - High attention to detail across documentation, pricing, and contractual scope - Ability to balance client outcomes with operational scalability and risk - Strong cross-functional collaboration across Sales, Operations, and Delivery Benefits - Multiple medical plan options to suit your family’s needs - Dental (including orthodontic coverage) and vision plans - Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401k with Employer Match - Paid Time Off and Paid Holidays - Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services - Commuter Benefits - And much more

• Design scalable AI-driven solutions, ensuring performance, reliability, and maintainability • Integrate multiple components (AI/ML, backend systems, third-party services) into a cohesive architecture • Provide technical estimation, advisory services, PoCs, and support during pre-sale activities • Collaborate with stakeholders to elicit and clarify product and technical requirements • Partner with PMs to align architecture with project goals and constraints • Translate complex business requirements into scalable and compliant technical architectures • Define architectural standards, best practices, reference models, governance rules, CI/CD expectations, and operational guidelines • Analyze existing client infrastructure and align new solutions accordingly • Balance functional and non-functional requirements (performance, security, cost, scalability) • Drive and justify key technical decisions based on trade-offs and alternatives

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer delivery engagements and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence and revenue growth, requiring equal fluency in architecting real-world CRM implementations and shaping compelling, credible solutions for prospective customers. Approximately half of your time will be spent in active delivery - guiding customers through complex CRM implementations, ensuring adoption, and driving measurable outcomes. The other half will be spent in pre-sales - working alongside account teams to scope engagements, respond to customer challenges, and develop implementation strategies that win trust and close deals. This is a rare opportunity for an architect who thrives both in the field and in front of prospects. What You Will Do - Lead and architect complex ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end - Partner with sales teams on pre-sales pursuits - scoping engagements, developing implementation strategies, and building customer confidence in our approach - Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers - Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations - Demonstrate a deep sense of empathy for the customer and genuine passion in helping them succeed - Engage and collaborate with ServiceNow R&D teams on escalated technical issues - Influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders on business process and technical problems - Review customer architecture, design processes, and system integrations to the platform - Configure solution environments to address customer requirements and business issues - Mentor field resources in implementation methodology, configuration, and best practices for CRM applications - Share best practices and known solutions with internal teams, the community, and customers to promote faster time to value - Collaborate with Product Management and Development to enhance ServiceNow products with capabilities that address customer needs - Stay current on competitive analyses and articulate differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting - 10+ years in the CRM technology industry - Demonstrated pre-sales or solutioning experience - including SOW development, scoping, effort estimation, or pursuit support - Deep domain knowledge in Customer Relationship Management - Ideally ServiceNow CSA and CSM certified - Ability to perform deep architectural advisory work as well as hands-on configuration and coding in ServiceNow - Excellent verbal and written communication skills, including ability to chair sessions, present to executives, and facilitate workshops - Highly data-driven with commitment to driving customer engagement toward business outcome and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.