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Dijital Team logo
Dijital Team

Achieve more offshore

Senior Systems Engineer – L3

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Sri Lanka

Posted

30 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAzureCloudDNS

Job Description

Senior Systems Engineer – L3

Dijital Team

• Provide remote technical support via phone, email, and remote access tools • Set up new users, devices, and accounts • Configure printers, endpoints, and user environments • Perform device deployments, setup, and data migrations • Troubleshoot issues impacting end users across various client environments • Support and administer Microsoft 365 environments • Manage and troubleshoot: - Exchange Online - SharePoint - OneDrive - Intune - Conditional Access • Assist with cloud-focused infrastructure support including DNS and SSL certificate management • Support hybrid cloud environments and Azure AD synchronisation • Troubleshoot networking and connectivity issues • Support on-premise infrastructure environments where required • Manage permissions, Active Directory structures, and security configurations • Participate in technical projects and infrastructure improvements • Maintain accurate ticket notes and time tracking records • Collaborate with internal resolver teams to resolve escalated technical issues • Continuously develop technical capabilities and contribute to knowledge sharing within the team

Job Requirements

  • 5+ years of experience in IT Support or Infrastructure Engineering roles
  • Strong hands-on experience with Microsoft 365 technologies including:
  • Exchange Online
  • OneDrive
  • SharePoint
  • Intune
  • Conditional Access
  • Experience working within an MSP environment, including time tracking and ticket management processes
  • Strong troubleshooting skills across cloud and on-premise environments
  • Solid understanding of:
  • DNS management
  • SSL certificates
  • Share permissions
  • Active Directory OU structures
  • NTFS permissions
  • Experience supporting hybrid environments including Azure AD Sync
  • Familiarity with MSP tools such as:
  • Kaseya Autotask PSA
  • ConnectWise Automate
  • ConnectWise Control
  • ITGlue
  • Experience supporting Windows Server environments is advantageous
  • Excellent verbal and written communication skills
  • Strong customer service and stakeholder management capabilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong documentation and ticket management practices
  • Proactive problem-solving mindset with strong troubleshooting abilities
  • Ability to collaborate effectively with technical teams and escalate issues appropriately
  • Positive, solutions-focused attitude with a strong willingness to learn and develop
  • High level of integrity and accountability
  • Professional and client-focused approach
  • Self-motivated with a strong work ethic
  • Passionate about delivering quality outcomes and continuous improvement

Benefits

  • 💰 Get paid in Australian Dollars
  • 🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
  • 🩺 Generous OPD coverage from doctor visits to all your medical needs
  • 🏡 Home office setup allowance to build your ideal workspace
  • 🌐 Internet allowance to keep you connected
  • 💪 Gym & wellness allowance to stay fit and balanced
  • 🎉 Work hard, play hard – regular team events & engagement activities
  • 🧠 Diji Assist – Mental health & counseling support when you need it
  • 📚 We invest in you – reimbursement for industry certifications
  • 🗣️ Open-door culture – your ideas and feedback always matter
  • 🌍 Flexible work – home or office, wherever you do your best work
  • 🏆 Rewards & recognition that actually recognize you
  • 🥳 Great christmas & financial year-end parties to unwind with your loved ones

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