• Provide consulting leadership and mentorship to internal and external teams, supporting technical delivery and driving timelines for customer-focused outcomes. • Act as a player-coach, promoting continuous improvement and partnering with practice leaders and consulting managers to deliver constructive feedback. • Mentor team members on enterprise engagement best practices. • Serve as Technical Lead on key accounts, ensuring client success and exceeding expectations. • Translate client business needs into effective technical solutions and delegate workstream requirements appropriately. • Drive collaboration across cross-practice teams to deliver high-quality, enterprise-class solutions. • Develop stakeholder engagement strategies and facilitate customer backlog planning. • Support project forecasting and Sprint 0 planning. • Conduct post-project retrospectives to identify improvement opportunities. • Celebrate team successes and promote the impact of delivery engagements. • Demonstrate broad and deep knowledge of Azure technologies, including infrastructure, networking, security, automation, and cloud migration. • Lead projects spanning multiple cloud platform offerings and ensure delivery using Infrastructure as Code (IaC) tools such as Bicep or Terraform. • Embrace automation and AI enabled delivery. • Drive transparent, predictable outcomes to enable future opportunities and establish trusted advisor relationships with key accounts. • Invest in client relationships by creating tailored experiences that elevate current capabilities and foster trusted communications. • Help reduce client investments by heading off escalations before they hit the bottom line. • Maintain an 86% utilization target (36 hours/week).

• Design, build, and evolve our AWS cloud infrastructure, with a focus on reliability, scalability, and security. • Own and improve CI/CD pipelines to support fast, safe, and repeatable deployments. • Build and maintain ETL pipelines that ingest data from third-party vendors and internal systems into our data warehouse. • Partner with data and product teams to ensure data is accurate, timely, and well-modeled for analytics and reporting. • Lead initiatives around cloud security, including IAM best practices, infrastructure hardening, monitoring, and compliance support. • Implement and maintain monitoring, logging, and alerting to protect uptime and quickly surface issues. • Drive AWS cost optimization, identifying inefficiencies and implementing tooling, budgets, and architectural improvements. • Collaborate closely with application engineers to improve deployment processes, system performance, and developer experience. • Act as a technical owner for cloud systems, balancing immediate needs with long-term platform health.

• Work closely with a Solution Architect to deliver successful contact center solutions • Provide technical advisory support during business process reviews, helping to identify customer requirements and processes • Provide technical details and solutions for functional User Stories • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Hands-on development of a Solution Design, leveraging best practices and programming principles • Lead a development team in distributing tasks and performing code reviews • Deliver technical end user training and documentation • Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

• Build and operate a highly available cloud platform on AWS • Design and maintain infrastructure using Infrastructure as Code (CDK, Terraform, or similar) • Run and improve Kubernetes-based environments and container workloads • Develop and maintain CI/CD and GitOps workflows (e.g., ArgoCD, GitHub Actions, Helm) • Monitor and optimize the platform using observability tools (e.g., Grafana) • Automate infrastructure and operational processes wherever possible • Troubleshoot production issues and perform root cause analysis • Contribute to continuous improvement of performance, security, and cost efficiency • Participate in an on-call rotation