• Design, build, and evolve our AWS cloud infrastructure, with a focus on reliability, scalability, and security. • Own and improve CI/CD pipelines to support fast, safe, and repeatable deployments. • Build and maintain ETL pipelines that ingest data from third-party vendors and internal systems into our data warehouse. • Partner with data and product teams to ensure data is accurate, timely, and well-modeled for analytics and reporting. • Lead initiatives around cloud security, including IAM best practices, infrastructure hardening, monitoring, and compliance support. • Implement and maintain monitoring, logging, and alerting to protect uptime and quickly surface issues. • Drive AWS cost optimization, identifying inefficiencies and implementing tooling, budgets, and architectural improvements. • Collaborate closely with application engineers to improve deployment processes, system performance, and developer experience. • Act as a technical owner for cloud systems, balancing immediate needs with long-term platform health.

• Work closely with a Solution Architect to deliver successful contact center solutions • Provide technical advisory support during business process reviews, helping to identify customer requirements and processes • Provide technical details and solutions for functional User Stories • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Hands-on development of a Solution Design, leveraging best practices and programming principles • Lead a development team in distributing tasks and performing code reviews • Deliver technical end user training and documentation • Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

• Build and operate a highly available cloud platform on AWS • Design and maintain infrastructure using Infrastructure as Code (CDK, Terraform, or similar) • Run and improve Kubernetes-based environments and container workloads • Develop and maintain CI/CD and GitOps workflows (e.g., ArgoCD, GitHub Actions, Helm) • Monitor and optimize the platform using observability tools (e.g., Grafana) • Automate infrastructure and operational processes wherever possible • Troubleshoot production issues and perform root cause analysis • Contribute to continuous improvement of performance, security, and cost efficiency • Participate in an on-call rotation

*Kiratech offre la sua esperienza alle imprese che vogliono migliorare la propria qualità e competitività adottando un approccio PlatformOps. Aiutiamo i clienti nel percorso di modernizzazione infrastrutturale e applicativa attraverso i nostri servizi e attraverso la selezione delle migliori tecnologie in ambito Platform AI, Platform Engineering e Platform Security.* *L'obiettivo di Kiratech è supportare, con il proprio platform team, i clienti a produrre valore per il loro business. Come? Tramite la nostra proposta di servizi professionali, formazione, Managed Service e la rivendita dei migliori tool.* **Ruolo e Responsabilità** una/un **Cloud Native Engineer **con competenze **Splunk **da inserire all’interno dell’**Engineering Team.** La figura si occuperà di contribuire attivamente, come parte di un team, su progetti attivi presso i clienti di Kiratech nell’adozione di tecnologie e pratiche Cloud Native e monitoring di infrastrutture. In particolare la figura dovrà dimostrare una buona conoscenza della piattaforma SPLUNK e avrà la responsabilità, nel contesto dei progetti assegnati, di assicurare il raggiungimento degli obbiettivi tecnici delle soluzioni richieste dai clienti di Kiratech. Il profilo che meglio si presta a questo ruolo ha una buona conoscenza di tecnologie alla base del sistema Cloud Native, ha un approccio creativo e propositivo rispetto a complessità progettuali ed è in grado di analizzare problematiche tecniche, proporre soluzioni e comunicarle in modo convincente al team di progetto. Un/una Cloud Native Engineer in Kiratech comprende le esigenze finali del cliente e tende verso soluzioni olistiche e sostenibili, adotta le metodologie di Service Reliability Engineering, Platform Engineering, DevOps in modo appropriato, e punta sul miglioramento continuo.