• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services. • Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs). • Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations. • Maintain strategic relationships with Customers, Internal Sales, and Delivery management, acting as a trusted advisor to drive business growth. • Maintain relationships with Key strategic partners and maintain at least three (3) partner technical certifications. • Practice ownership of your assigned territory by establishing a regular cadence with Fortinet / customers and assisting Sales with territory strategy planning. • Act as a subject matter expert in multiple families of products and solutions. • Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SSAs. Develops content to effectively train coworkers in formal trainings as well as team huddles.

• Lead complex, full-stack troubleshooting across the Lumana platform, spanning networking, hardware, software, and electrical components • Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration • Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention • Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations • Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering • Communicate complex technical concepts clearly to customers and internal stakeholders, both verbally and in writing • Author and maintain high-quality technical documentation, knowledge base articles, and internal runbooks • Help design and implement scalable tools, processes, and workflows that elevate support maturity as the company grows • Stay ahead of industry trends and emerging technologies within cloud-managed IoT, networking, and security

• Drive Technical Expansion: Act as the key technical partner for Account Managers and CSMs during renewal and upsell motions. You will lead technical deep-dives, run customized product demonstrations, and build "proof-of-value" solution architectures for our new multi-product offerings. • Serve as the Go-To Product Expert: Maintain an expert-level understanding of the UpGuard platform, its architecture, API capabilities, and competitive differentiators. You will be the technical authority the CS team relies on to answer complex customer questions. • Architect Complex Solutions: Design, scope, and validate deep technical solutions for our customers. This includes architecting robust API integrations to connect UpGuard with our customers' key systems (like GRC platforms, SIEMs, and other security tools). • Manage Critical Technical Escalations: Act as an escalation point to "bridge the gap" between standard technical support and our CSMs. You will take ownership of high-priority technical issues that require deep, hands-on solutioning within a customer's environment. • Enable the Team: Create and maintain a library of technical documentation, best-practice guides, integration playbooks, and demonstration scripts to empower the entire Customer Success team.

• Acquire Saviynt product knowledge through training, applying methodology, and procedures relevant to the Partner-facing role. • Develop and deliver technical presentations to demonstrate enterprise solutions, ease-of configuration, simplicity of architecture and intelligence of workflows providing the opportunity for partner interaction and demonstrating excellent presentation skills. • Effectively communicate solution value to the business and technical audiences that is clear and satisfies prospective Partner/customer requirements and/or inquiries. • Develop technical solutions with Partners to accelerate sales of saviynt products and services. • Effectively communicate with business development and partner directors, working proactively and independently to prioritize and manage top regional opportunities. • Regularly provide solution feedback and competitive intel from the field to Saviynt product management, solutions strategy, and marketing teams. • Ability to travel as and when required within your territory.