• Work collaboratively with cross-functional teams to identify business and functional test scenarios. • Develop, maintain, and execute test plans and test cases to ensure that all software features and functionality are thoroughly tested. • Document test cases of new features or existing functionality where applicable. • Develop and execute automated front-end testing scripts using industry-standard tools and technologies. • Maintain and update automated test cases to ensure that they meet functional and non-functional requirements. • Prepare and modify test data where needed. • Identify, troubleshoot, record, and document software defects. • Provide timely and detailed feedback to developers, stakeholders and project managers on software quality issues, test results and product performance. Communicate issues and risks to project teams and stakeholders. • Continuously monitor and improve the automated testing process to ensure that it is efficient, effective and aligned with industry best practices.

• Design, execute, and maintain manual and automated test cases for web and/or mobile applications • Collaborate with Product Managers and Engineers to define acceptance criteria and testing requirements • Identify, document, and track bugs using issue-tracking tools (e.g., Jira, Linear, etc.) • Perform regression, smoke, integration, and exploratory testing • Validate fixes and ensure issues are resolved before release • Contribute to and improve QA processes, standards, and documentation • Participate in sprint planning, standups, and retrospectives • Advocate for quality and user experience throughout the development lifecycle

• Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams. • Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing, regulatory requirements, and agency delivery models. • Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser/device compatibility, and compliance requirements. • Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early. • Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance. • Own QA tooling and documentation supporting test planning, execution, and defect management. • Manage QA resourcing, capacity, and prioritization across concurrent client programs. • Lead hiring, onboarding, and development of QA team members. • Drive resolution of critical defects and quality issues through collaboration with development and platform teams. • Serve as the primary quality point of contact across departments to ensure alignment and accountability. • Identify and seize opportunities for standardization, automation and modernization • Other duties as assigned.

• Collaborate with the product and engineering teams to help define and drive performance testing efforts • Review functional and non-functional requirements, technical design documents, and provide feedback to identify performance risks early • Design, develop, and execute performance, load, and stress tests for web and backend systems • Build and maintain performance test scripts using Python • Collaborate closely with development, QA, DevOps, and SRE teams to define performance benchmarks, SLAs, and acceptance criteria • Analyze test results to identify bottlenecks related to application code, APIs, databases, infrastructure, or third-party dependencies • Produce clear and actionable performance test reports • Integrate performance tests into CI/CD pipelines and support continuous performance testing practices • Monitor application performance during releases and contribute to capacity planning and scalability discussions • Advocate for performance engineering best practices