• Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams. • Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing, regulatory requirements, and agency delivery models. • Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser/device compatibility, and compliance requirements. • Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early. • Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance. • Own QA tooling and documentation supporting test planning, execution, and defect management. • Manage QA resourcing, capacity, and prioritization across concurrent client programs. • Lead hiring, onboarding, and development of QA team members. • Drive resolution of critical defects and quality issues through collaboration with development and platform teams. • Serve as the primary quality point of contact across departments to ensure alignment and accountability. • Identify and seize opportunities for standardization, automation and modernization • Other duties as assigned.

• Collaborate with the product and engineering teams to help define and drive performance testing efforts • Review functional and non-functional requirements, technical design documents, and provide feedback to identify performance risks early • Design, develop, and execute performance, load, and stress tests for web and backend systems • Build and maintain performance test scripts using Python • Collaborate closely with development, QA, DevOps, and SRE teams to define performance benchmarks, SLAs, and acceptance criteria • Analyze test results to identify bottlenecks related to application code, APIs, databases, infrastructure, or third-party dependencies • Produce clear and actionable performance test reports • Integrate performance tests into CI/CD pipelines and support continuous performance testing practices • Monitor application performance during releases and contribute to capacity planning and scalability discussions • Advocate for performance engineering best practices

• Test our chrome extension and web application, executing detailed test plans on a variety of browsers and operating systems • Created detailed error reports using video recording software and task management software • Create automated E2E tests to gate new releases using our drag-and-drop E2E testing tool • Work with our engineering team live to reproduce and understand errors and improve our platforms robustness

• Business Requirements Analysis: Analyzing business requirements to understand the testing needs and ensure alignment with business goals. • Test Design: Designing test cases and strategies that cover all functionalities and scenarios effectively. • Test Planning: Planning the testing cycles and scheduling to align with the development phases and project timelines. • Test Writing: Documenting clear and concise test cases and scripts. • Test Execution: Running tests manually and using automation to identify issues or bugs. • Test Automation: Developing and maintaining automated test scripts and frameworks to increase testing efficiency. • Test Results Reporting: Compiling test results, providing insights into the software’s quality, and making recommendations for improvements. • Defects Management: Managing and tracking defects from identification to resolution, ensuring they are addressed in a timely manner. • QA Infrastructure and Tools Maintenance: Maintaining the QA testing environment and tools to support efficient testing activities.