• Own the end-to-end operational project plan for hardware initiatives, from early concept through manufacturing readiness and launch coordination • Define, maintain, and communicate project timelines, milestones, dependencies, and delivery targets • Track project status daily, identify risks, and proactively escalate issues with clear options and tradeoffs • Ensure hardware programs do not stall due to misalignment, missed handoffs, or unclear ownership • Serve as the primary day-to-day operational driver across Creative, Finance, Legal, Marketing, Logistics, and external partners • Coordinate with Creative on packaging, creative development, and approval timelines • Partner with PR/Communications to ensure hardware readiness supports planned go-to-market timing • Represent the Hardware team on internal project and planning calls, ensuring follow-ups, documentation, and alignment • Coordinate manufacturing readiness in partnership with the Manufacturing Production Manager • Align internal timelines with manufacturing realities, capacity constraints, and delivery windows • Coordinate with licensees and external partners on schedules, approvals, and readiness milestones • Ensure approved designs, documentation, and requirements are complete and ready for factory execution • Create and maintain accurate project tracking systems (Asana, Jira, or similar) • Organize and manage all digital project documentation, ensuring appropriate access for internal and external stakeholders • Assist in project-level financial planning and forecasting, partnering with the Manufacturing Production Manager on manufacturing cost inputs • Prepare and deliver clear internal and external status updates and leadership-level reporting

• Team Leadership & Development: Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates. • Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention. • Scaling: Recruit and onboard new team members to scale the function as the company grows. • Operational Strategy & Execution: Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings. • Data-Driven Growth: Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity. • Process Improvement: Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency. • Clinician Engagement (Individual Contribution): Direct Outreach: Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage. • End-User Training: Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility. • Feedback Loop: Synthesize user feedback to highlight product pros/cons and flag insights for the Product team.

• Own end-to-end European operational readiness • Own the European governance and compliance calendar • Design, implement, and maintain scalable operational processes • Build and administer the partner and business performance management framework • Own European data collection, structure, and integrity • Prepare high-quality analysis and materials for board meetings • Establish a predictable operating cadence across Europe • Support ad-hoc strategic initiatives • Manage day to day relationships with third party providers

• Own the economics of private cloud infrastructure—especially storage and data lifecycle costs. • Build transparent models for private cloud storage and infrastructure costs. • Establish unit economics (e.g., cost per TB-month, growth rate, utilization). • Stand up data aging and retention reporting by product and customer requirement. • Identify and drive purge, tiering, and lifecycle improvements to reclaim capacity. • Forecast capacity needs and cost implications based on real growth patterns. • Challenge “we need all of this data” assumptions with facts and options.