• Team Leadership & Development: Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates. • Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention. • Scaling: Recruit and onboard new team members to scale the function as the company grows. • Operational Strategy & Execution: Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings. • Data-Driven Growth: Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity. • Process Improvement: Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency. • Clinician Engagement (Individual Contribution): Direct Outreach: Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage. • End-User Training: Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility. • Feedback Loop: Synthesize user feedback to highlight product pros/cons and flag insights for the Product team.

• Own end-to-end European operational readiness • Own the European governance and compliance calendar • Design, implement, and maintain scalable operational processes • Build and administer the partner and business performance management framework • Own European data collection, structure, and integrity • Prepare high-quality analysis and materials for board meetings • Establish a predictable operating cadence across Europe • Support ad-hoc strategic initiatives • Manage day to day relationships with third party providers

• Own the economics of private cloud infrastructure—especially storage and data lifecycle costs. • Build transparent models for private cloud storage and infrastructure costs. • Establish unit economics (e.g., cost per TB-month, growth rate, utilization). • Stand up data aging and retention reporting by product and customer requirement. • Identify and drive purge, tiering, and lifecycle improvements to reclaim capacity. • Forecast capacity needs and cost implications based on real growth patterns. • Challenge “we need all of this data” assumptions with facts and options.

• Own cost transparency and savings execution across AWS. • Establish and maintain a clear AWS cost baseline by service, account, environment, and owner. • Identify cost drivers, anomalies, and structural inefficiencies using CUR and native tooling. • Design and continuously tune Savings Plan / Reserved Instance strategies. • Drive rightsizing, scheduling, and storage optimization initiatives through to completion. • Improve tagging and cost allocation quality; map ownership for accounts and shared services. • Build rolling forecasts and budgets as decision inputs. • Track a savings pipeline and report outcomes using KPI set. • Influence engineering roadmaps when savings require architectural or operational changes.