• Conduct sales calls using consultative business process reviews and move prospective client through the sales cycle from the first appointment to contract signing • Set appointments with prospects through the telephone, email, and marketing campaigns • Identify prospect goals and objectives for process improvement then recommend solutions to help meet these goals and objectives • Provide value-added services including technical support, Product Development and Relationship Management • Negotiate contract terms and pricing that will be appealing to the customer and deliver an acceptable return to Commerce • Prepare customized request for information, request for proposal, file spend analysis, proposals and sales presentations • Perform other duties as assigned

• Identifies, prospects and closes new business via existing relationships, referrals, networking sources, and organic prospecting • Works closely with sales leadership team to strategically nurture and cultivate prospects • Closes sales and meets or exceeds aggressive annual revenue goals • Builds rapport and business relationships quickly and effectively via face-to-face and phone, social media, blogs, and other thought leadership opportunities • Educates prospects on business trends, compliance, and product evolution • Manages sales pipeline and sales activities via company database (Microsoft CRM) • Conduct regular stewardship meetings with broker partners • Establishes carrier relationships

• Primarily responsible for meeting and exceeding sales objectives for the territory • Establish, build, and maintain customer relations through constant communications and in-person appointments • Maintain expert knowledge of the market-leading product portfolio • Consult with surgeons in the operating room regarding the use of Arthrex products and procedures • Increase territory results by developing and implementing sales strategies • Communicate with current and new customer accounts regarding product updates and changes • Implement new sales plans and effective marketing strategies • Cross-sell additional products or manage new product introductions • Address any problems that arise at the account • Support compliance and maintain the privacy and confidentiality of information • Receive coaching, training, or mentoring from sales manager

• Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs. • Drives renewals and executes end to end expansion sales within customer base. • Pursues and develops new opportunities, and expansion opportunities at assigned accounts. • In partnership with the client, creates an account plan that reflects strategic client business objectives. • Identifies key success measures for solutions within account and then manages to the plan. • Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth. • Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction. • Stays abreast of industry and technology trends. • Educates and advocates for clients on the basis of these trends. • Serves as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust. • Prioritizes client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn. • Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines. • Develops collaborative relationships with internal teams and displays comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals. • Ensures client satisfaction and continuously monitors ongoing client satisfaction.