Job Closed

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Voya Financial logo
Voya Financial

Well Planned, Well Invested, Well Protected®

Senior Client Executive

Account ExecutiveSalesOtherRemoteSeniorTeam 5,001-10,000Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Connecticut + 2 moreAll locations: Connecticut | New York | Massachusetts

Posted

124 days ago

Salary

$135K - $150K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Client Executive

Voya Financial

• Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs. • Drives renewals and executes end to end expansion sales within customer base. • Pursues and develops new opportunities, and expansion opportunities at assigned accounts. • In partnership with the client, creates an account plan that reflects strategic client business objectives. • Identifies key success measures for solutions within account and then manages to the plan. • Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth. • Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction. • Stays abreast of industry and technology trends. • Educates and advocates for clients on the basis of these trends. • Serves as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust. • Prioritizes client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn. • Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines. • Develops collaborative relationships with internal teams and displays comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals. • Ensures client satisfaction and continuously monitors ongoing client satisfaction.

Job Requirements

  • 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
  • Bachelor's degree required.
  • Experience working with National Accounts in strategic selling and/or customer service.
  • Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment.
  • Ability to convey complex messages across a wide range of audiences, both internally and externally.
  • Exceptional presentation skills at the VP level.
  • Ability to use facts and data to tell a story that leads to sales.

Benefits

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan – with generous company matching contributions (up to 6%)
  • Voya Retirement Plan – employer paid cash balance retirement plan (4%)
  • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time — 40 hours per calendar year

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