Commerce Bank

Role Description The main purpose of this job is to provide support, design and direct upgrades/enhancements to existing systems, retire/replace existing systems, and implement new systems to stay current with technological, industry, and regulatory needs/issues. - Collaborate with IT and business partners and contribute to the implementation of technical solutions that align with business needs. - Independently gather information, analyze user needs, scope and objectives, and work with project teams to establish quality project requirements for all sizes of projects, small to high-profile. - Coordinate and perform UAT for system changes and enhancements. - Basic monitoring of systems and databases for functionality and availability to users, moderately complex troubleshooting and responding to user inquiries. - Create a detailed business analysis, outlining problems, opportunities, and solutions. - Research, analyze, test, and implement applications, and assist with the design of applications, sometimes working in cooperation with internal departments and external vendors. - All functions will be based on project size and/or complexity. - Provide intermediate end user systems support, consultation, and recommendations in resolving technical problems on a rotation schedule. - Utilize systems to generate reports and develop and produce requested reports. - Perform other duties as assigned. Qualifications - Intermediate knowledge of the flow of work which includes forecasting, release planning, sprint planning and process improvement efforts. - Intermediate knowledge of project management (Waterfall, Agile and SCRUM), including best practices. - Ability to write user stories and acceptance criteria for system epics and features. - Ability to create and execute user acceptance test scripts. - Ability to deliver on multiple competing priorities with little supervision. - Strong technical aptitude; ability to learn systems and processes quickly. - Relationship building skills to work effectively with a variety of individuals at all levels throughout the Bank and provide excellent internal customer service. - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. - Inquisitive, agile, and strong team player with excellent written, verbal and interpersonal communication skills. - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values. - Strong proficiency with Microsoft Word, Excel, Teams and Outlook (Office 365). Requirements - Bachelor’s degree or equivalent combination of education and experience required. - 2+ years banking and/or systems experience required. - Salesforce experience preferred. Benefits - Employer sponsored health, dental, and vision insurance. - 401(k). - Life insurance. - Paid vacation. - Paid personal time. - Career development. - Education assistance. - Voluntary supplemental benefits.

Role Description Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. Compensation Range: Hourly: $26.70 - $31.50 (Amount based on relevant experience, skills, and competencies.) Essential Functions - Track fund spending for the assigned lines of business being supported - Responsible for processing month end entries and ensuring the accuracy - Attend assigned project meetings. Work independently to ensure all requirements are met. - Consistently ensure compliance with department and Bank policies - Attend assigned project meetings to support settlements - Assist department members with training and research - Process reconciliation of General Ledger accounts - Calculate and process accruals for month end as needed - Research outstanding reconciliation items - Follow guidelines established by Corporate Finance - Perform other duties as assigned Qualifications - Intermediate knowledge of operational accounting - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities - Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values - Intermediate level proficiency with Microsoft Word, Excel, Outlook, and Teams Requirements - Bachelor’s degree in Accounting, Business, or Finance or equivalent combination of education and experience required - 2+ years Accountant experience required Benefits - Employer sponsored health, dental, and vision insurance - 401(k) - Life insurance - Paid vacation - Paid personal time - Career development - Education assistance - Voluntary supplemental benefits Company Description For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Accountant - Consumer Servicing job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.70 to $31.50 per hour.

Role Description The Collector contributes to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You’ll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans. This is a very important position that can have a huge impact on the Bank’s bottom line. You’ll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast-paced job so you’ll need to be able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. Essential Functions - Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate. Business need may dictate assignment to varying levels of collections. - Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank. - Negotiate repayment options by asking questions and offering applicable solutions. - Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary. - Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity. - Perform other duties as assigned. Qualifications - General understanding of collection management software, such as TSYS, SHAW, DM9, etc. - Familiarity with inbound/outbound/blended dialing environment. - Excellent customer service skills. - Ability to maintain a high degree of confidentiality. - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills. - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values. - Basic level proficiency with Microsoft Word, Excel and Outlook. Requirements - High School Diploma or equivalent combination of education and experience required. - 1+ year customer service experience required. - Collections experience preferred. Benefits - Employer sponsored health, dental, and vision insurance. - 401(k). - Life insurance. - Paid vacation. - Paid personal time. - Career development. - Education assistance. - Voluntary supplemental benefits.

Role Description The main purpose of this job is to sell our payments & receivables services to target a variety of industries, including: - B2B wholesalers - Healthcare (hospitals, specialty medicine, ambulatory and rural suppliers) Targeting, prospecting, and working with internal and external partners would be a large part of this role. Essential Functions - Manage accounts receivables to recognize and address inefficiencies - Acquire new clients in receivables/payments business through heavy prospecting efforts, targeting existing relationships and leveraging personal portfolio - Use existing Commerce Bank sales presentation tools in all industries and general accounts receivables settings with executive level targets in Treasury/Finance/Accounts Receivables - Generate pricing models/make margin and profitability decisions in real time - Utilize underwriting requirements and risk profiling - Meet commitments outlined in the annual Territory Plan or reach annual sales, profit, cross-selling, and referral goals - Handle more complex industry and technical sales situations - Perform other duties as assigned Qualifications - Strong knowledge of account expansion, retention, competition, pricing, and complex industry trends and regulations - Strong ability to consult with clients on account receivables strategies - Strong ability to drive strategic business unit goals to the bottom line while maintaining customer satisfaction - Strong critical thinking skills with the ability to learn quickly and apply discretion and sound judgement to efficiently and effectively solve problems - Ability to drive results and balance management of organizational risk and meeting goals of the business - Ability to learn Sales Force CRM software - Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities - Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values - Basic level proficiency with Microsoft Word, Excel, Teams, and Outlook Requirements - Bachelor’s degree in business administration, accounting, finance, or equivalent combination of education and experience required - 5+ years business to business sales or client management experience required - 4+ years account management experience required - Contract negotiation and commercial or consumer credit experience preferred - Network of relationships with Payments focus preferred - Salesforce CRM software experience preferred Benefits - Employer sponsored health, dental, and vision insurance - 401(k) - Life insurance - Paid vacation - Paid personal time - Career development - Education assistance - Voluntary supplemental benefits

• Manage accounts receivables to recognize and address inefficiencies • Acquire new clients in receivables/payments business through heavy prospecting efforts • Use existing Commerce Bank sales presentation tools in all industries • Generate pricing models/make margin and profitability decisions real time • Utilize underwriting requirements and risk profiling • Meet commitments outlined in the annual Territory Plan or reach annual sales, profit, cross-selling and referral goals • Handle more complex industry and technical sales situations • Perform other duties as assigned

Role Description Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Essential Functions - Assign and track repossession orders via vendor portals - Remarket and liquidate bank-owned assets to positively impact both direct and indirect consumer loan net losses while remaining compliant with repossession laws and Bank policies and maintaining an acceptable level of quality assurance and productivity - File physical damage insurance claims, request ancillary product cancellation refunds, and negotiate fees to further reduce per unit losses - Interact with outside vendors, including repossession agents, forwarders, dealerships, etc. - Generate, send and track regulatory required notifications to borrowers - Negotiate with borrowers, vendors, etc. as needed - Ensure proper documentation and account maintenance - Coordinate collateral and/or personal property redemption - Contact originating dealership for ancillary product cancellation - Perform other duties as assigned Qualifications - Basic knowledge of repossession and remarketing platforms, such as AutoIMS, IBEAM - Basic knowledge of lien perfection and repossession laws/regulations - Ability to maintain a high degree of confidentiality - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values - Basic level proficiency with Microsoft Word, Excel and Outlook Requirements - High School Diploma or equivalent combination of education and experience required - 1+ year related customer service experience required - Collections experience preferred Benefits - Employer sponsored health, dental, and vision insurance - 401(k) - Life insurance - Paid vacation - Paid personal time - Career development - Education assistance - Voluntary supplemental benefits

Role Description The main purpose of this job is responsibility for fostering the integrity, accuracy, and usefulness of the organization’s data assets and facilitating the responsible use of analytic and AI solutions that generate business value from them. The position partners with business and technical stakeholders and IT solution providers to ensure Data and AI environments and ecosystems are sustained and comply with industry regulations, legal and ethical mandates, and corporate policies. Essential Functions - Develop, maintain, execute, and manage governance deliverables (e.g. plans, roadmaps, assessment tools, dashboards, catalogs, glossaries, inventories, and associated metadata documents) - Define and monitor key performance and risk indicators and measure the value generated from data and AI-related activity - Support the creation of a data-driven culture and related competencies to extend Data and AI literacy across the enterprise - Develop data profiling methods, conduct data quality assessments, perform data analysis, and facilitate the remediation of data quality errors - Mentor and coach team members - Plan and facilitate the activity of governance forums, councils, and working groups - Develop and maintain Data and AI governance policies, standards, procedures in collaboration with governance, legal, business, and technical teams - Create clear, engaging educational materials that increase Data and AI literacy - Create and communicate data management and AI governance best practices across the organization - Monitor the effectiveness of service delivery, data quality, and change management activity to enable workers’ use of data and AI tools - Perform other duties as assigned Qualifications - Extensive knowledge and consistent utilization of data management, analytic, and AI governance processes - Ability to plan and lead solution delivery using SDLC and project management methods - Ability to perform work under minimal supervision - Ability to handle complex issues and problems and refer only the most complex issues to higher-level staff - Ability to effectively collaborate and communicate with less tenured workers, peers, and first-level leaders - Ability to provide informal leadership, coaching, and/or mentoring to team members (without direct reporting relationships in a matrix setting) - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills - Ability to remain adaptable and resilient to all situations with an optimistic outlook - Strong proficiency using Microsoft Word, Excel, PowerPoint, Outlook, Teams, data analytic/BI tools, and Data & AI governance software Requirements - Bachelor's Degree in Computer Science, Management Information Systems, or other STEM related degree or equivalent combination of education and experience required - 5+ years of related data strategy and/or business enablement experience required Benefits - Employer sponsored health, dental, and vision insurance - 401(k) - Life insurance - Paid vacation - Paid personal time - Career development - Education assistance - Voluntary supplemental benefits

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Hourly: $19.00 - $21.90 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to perform dispute related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. The Dispute Representative - Bankcard is a critical position in the bank that is responsible for preventing, limiting, and recovering Debit, Prepaid, Consumer Credit, and Commercial Credit card losses to the bank through early detection, prevention, conflict resolution, investigation, and performing the charge back processes. Essential Functions - Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts - Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line - Report activity to card associations as needed - Process commercial card – boutique service requirements and assist authentication for call center when needed - Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s) - Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies - Process stop payments in the associated systems - Perform other duties as assigned Knowledge, Skills & Abilities Required - Basic knowledge of the banking industry, including best practices - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values - Ability to research and provide solutions with the understanding of when to escalate issues - Ability to retain information and apply knowledge to multiple situations or scenarios - Ability to maintain a high degree of confidentiality - Proficient with Microsoft Outlook, Word, and Excel Education & Experience - Associate’s degree in Business Administration or related field or equivalent combination of education and experience required - 1+ years customer service experience required - Banking and/or bankcard experience preferred *Remote Schedule: Work primarily from home ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Dispute Representative - BankCard job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $21.90 per hour. #LI-Remote The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 811 MAIN, Kansas City, Missouri 64105 Time Type: Full time

Role Description The main purpose of this job is to perform dispute related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. The Dispute Representative - Bankcard is a critical position in the bank that is responsible for preventing, limiting, and recovering Debit, Prepaid, Consumer Credit, and Commercial Credit card losses to the bank through early detection, prevention, conflict resolution, investigation, and performing the charge back processes. - Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. - Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line. - Report activity to card associations as needed. - Process commercial card – boutique service requirements and assist authentication for call center when needed. - Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s). - Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies. - Process stop payments in the associated systems. - Perform other duties as assigned. Qualifications - Basic knowledge of the banking industry, including best practices. - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities. - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills. - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values. - Ability to research and provide solutions with the understanding of when to escalate issues. - Ability to retain information and apply knowledge to multiple situations or scenarios. - Ability to maintain a high degree of confidentiality. - Proficient with Microsoft Outlook, Word, and Excel. Requirements - Associate’s degree in Business Administration or related field or equivalent combination of education and experience required. - 1+ years customer service experience required. - Banking and/or bankcard experience preferred. Benefits - Employer sponsored health, dental, and vision insurance. - 401(k). - Life insurance. - Paid vacation. - Paid personal time. - Career development. - Education assistance. - Voluntary supplemental benefits.

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Hourly: $19.00 - $21.90 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to perform dispute related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. The Dispute Representative - Bankcard is a critical position in the bank that is responsible for preventing, limiting, and recovering Debit, Prepaid, Consumer Credit, and Commercial Credit card losses to the bank through early detection, prevention, conflict resolution, investigation, and performing the charge back processes. Essential Functions - Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts - Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line - Report activity to card associations as needed - Process commercial card – boutique service requirements and assist authentication for call center when needed - Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s) - Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies - Process stop payments in the associated systems - Perform other duties as assigned Knowledge, Skills & Abilities Required - Basic knowledge of the banking industry, including best practices - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values - Ability to research and provide solutions with the understanding of when to escalate issues - Ability to retain information and apply knowledge to multiple situations or scenarios - Ability to maintain a high degree of confidentiality - Proficient with Microsoft Outlook, Word, and Excel Education & Experience - Associate’s degree in Business Administration or related field or equivalent combination of education and experience required - 1+ years customer service experience required - Banking and/or bankcard experience preferred *Remote Schedule: Work primarily from home ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Dispute Representative - BankCard job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $21.90 per hour. #LI-Remote The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 811 MAIN, Kansas City, Missouri 64105 Time Type: Full time