We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.  We’re looking for a Sales Manager - Aggreko Turnaround Services in the Gulf coast region of the US - to lead and manage the sales team to achieve revenue targets, drive market penetration, uphold company standards, and ensure team effectiveness through strategic leadership, talent development, and collaboration with cross-functional partners. Why Aggreko? Here are some of the perks and rewards. - Work from home or in a local service center in Houston or the Gulf coast area - Competitive compensation Package - No premium cost medical plan option available - Paid training programs and tuition reimbursement. - Sales career growth potential in expertise, leadership and across territories - Safety-focused culture What you’ll do: - Managing a remote sales team including setting, measuring, tracking sales performance and hiring of new sales reps - Covering the Lower 48 states - Set individual revenue targets (quotas) and drive their attainment throughout the Area while ensuring profitable sales - Maintain market awareness and stay in touch with market trends including economic, environmental, and competitive forces influencing the market - Enforce standards, monitor pricing practices, execute objectives, and hold team accountable for performance - Ensure effective adherence to company policies, procedures, and sales process - Drive functional sales initiatives and campaigns throughout sector in partnership with Marketing. - Effectively utilize authority for sales personnel decisions (staffing levels, hiring, termination, promotion, salary administration, etc.) in consultation with Sector Leader and the VP of Sales - Ensure optimal team performance and capability by providing day-to-day leadership, coaching, development, and corrective action - Execute specific plans developed to drive market penetration - Ensure that assigned sector attracts, develops, and retains the highest quality sales talent available in the marketplace - Compose monthly Communication Report. We’re experts, which means you’ll have the following skills and experience: - 5+ years of direct business to business sales management experience - Advanced Knowledge of targeted territory and understanding of the petrochemical industry and Turnaround process - Excellent coaching and mentoring skills, strategist, and Analytical - Bachelor’s degree or relevant years of experience We recruit the best talent. Apply now and help us keep the power on. #LI-AN1 #LI-Remote Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Managing the day-to-day operations of the entire service desk team. • Providing high-level technical guidance and ensuring exceptional service and support. • Establishing best practices and maintaining alignment with company standards. • Overseeing IT support team across global regions and ensuring 24/7 operations. • Conducting baseline KPI reviews and ensuring compliance with time logging agreements. • Providing exceptional frontline service via email and phone support. • Maintaining visibility into service desk performance and workload trends. • Driving problem investigations, conducting root cause analysis, and facilitating client communications. • Leading development and training programs for team members, conducting performance reviews, and mentoring staff.

• Act as the technical expert for carbon black applications in inks, paints, and coatings • Provide advanced troubleshooting on formulation challenges, including dispersion, flocculation, rheology, gloss, undertone, jetness and filterability • Support customers with grade selection, formulation optimisation and performance improvement • Lead technical discussions with senior customer stakeholders and formulation teams • Define best-practice dispersion techniques and application testing standards • Establish consistent laboratory testing methodologies across application labs • Build structured application datasets enabling faster technical recommendations • Support technical validation during product qualification and scale-up • Lead technical investigation of customer complaints and root cause analysis • Work with manufacturing teams on critical-to-quality parameters and process optimisation • Improve product consistency and strengthen technical credibility with key accounts • Represent the company at industry conferences, technical workshops and customer technology days • Develop technical papers, presentations and knowledge tools supporting the commercial organisation • Establish global technical services processes and KPIs • Support the development of a high-performance technical applications team • Manage application lab investments, budgets and technical priorities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Account Manager is responsible for making Arthrex Medical Education learning program customers successful by driving adoption, high customer satisfaction, and ensuring customer retention. They will help learning program customers attain greater learner engagement and program value, driving program health and success. The Technical Account Manager plans and drives ongoing account strategy working with the customer to establish critical goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. As the customer support lead for Arthrex Medical Education digital learning products, the Technical Account Manager will work to ensure that the health and support of key software products are being met. Additionally, they are responsible for overseeing training and support associated with the digital learning software used by Arthrex internal and external customers. Essential Duties & Responsibilities - Accountable for the customer’s overall success with Arthrex Medical Affairs learning programs, including onboarding, adoption, retention, customer health, and satisfaction. - Act as a trusted customer point of contact throughout the customer’s lifecycle, define measurable success, plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. - Drive adoption of Arthrex Medical Education digital learning programs, using data to provide insights and progress customers through the customer lifecycle. - Develop, drive and measure key performance metrics such as customer satisfaction, customer retention, customer churn, volume trends, net promoter score, success of Technical Account initiatives, and the overall health of the customer experience. - Guide customers to develop and enhance their digital learning program by providing relevant tools and other resources. - Become a champion of Arthrex digital learning programs and products, and use this knowledge to effectively guide customers towards their desired outcomes. - Maintain a cadence of communicating with customers about their adoption and usage trends, overall satisfaction, and mining opportunities for deeper engagement. - As the customer liaison for Medical Education learning software products, evaluate client requests to ensure that critical issues are resolved. - Be the voice of the customer internally at Arthrex by sharing strategic use-cases, process improvements and asks back into the internal ecosystem. - Contribute to ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success. - Responsible for developing policies, procedures, knowledge base content, and training guides related to customer support and success. - Engage with learning technology and Arthrex stakeholders to translate customer feedback into product requirements and feature enhancements. - Lead a monthly review of progress and updates for the leadership team. Qualifications - Passion for technology and driving measurable outcomes. - Understanding and application of basic principles and concepts related to Technical Account management and operations. - Knowledge and skills in account planning and developing strategic Technical Account plans. - Strong consulting skills and proven results working as a trusted advisor to drive value for clients. - Ability to prioritize, multi-task, and perform effectively under pressure. - Effective project management and organizational skills, specifically managing a high-volume customer base. - Exceptional organizational, presentation, and communication skills, both verbal and written. - Existing knowledge of software in digital learning (Intellum) with the ability to articulate its features and benefits to all levels. - Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners. - Ability to work both collaboratively and autonomously with a strong work ethic and positive attitude. - Self-directed work habits, applied with creativity, resourcefulness, and a sense of personal responsibility. Requirements - Bachelor’s Degree required, preferably in business administration or education. - Technical certifications or professional development related to Planhat, Salesforce, Asana preferred. - Technical certifications or professional development related to Technical Account, public speaking, or similar preferred. - 3 years of Technical Account experience in a medical device or technology organization required. - Experience with Planhat, Salesforce, UserPilot, or Asana preferred. Benefits - Medical, Dental and Vision Insurance. - Company-Provided Life Insurance. - Voluntary Life Insurance. - Flexible Spending Account (FSA). - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness). - Matching 401(k) Retirement Plan. - Annual Bonus. - Wellness Incentive Program. - Gym Reimbursement Program. - Tuition Reimbursement Program. - Trip of a Lifetime. - Paid Parental Leave. - Paid Time Off. - Volunteer PTO. - Employee Assistance Provider (EAP).