Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For This position provides global pre-sales technical leadership and an advanced level of support in the identification, creation, and integration of solutions and strategies within multiple complex solution areas. They work with Sales to identify opportunities, providing technical subject-matter expertise and commercial sales support throughout the selling process, focusing on sales closures. Incumbents serve as lead Solutions Engineering SME’s for multiple lines of business and/or product sets or solution areas. They present as an industry expert at global trade shows for multiple solution areas. They present to customers on technical aspects and commercial terms for a majority of Company products, across all lines of business. They work with Development and other business teams to respond to RFXs as needed. They liaise with product managers to provide feedback and input into business requirements for future products and releases, enhancements, or customized solutions. As operational issues arise, they will bring them to the attention of Customer Support and Operations. They work with Product Management and R&D, and consult with customers, to identify customer needs and product gaps in the Company’s existing portfolio.- Some of What You'll Do Principal Duties and Responsibilities: 60 % Provide technical pre-sales subject matter expertise and sales support to global account teams throughout all stages of the sales cycle for multiple complex solution areas. - Develop and present to customers technical system solutions, associated sales proposals and demos. - Act as the principal liaison on behalf of Sales with other parts of the organization regarding technical solutions associated with opportunities in multiple solution areas. - Lead in closing complex technical sales in multiple solution areas. - Provide frontline technical expertise in sales presentations, product demonstrations and system installations. - Define market requirements to Product teams, influencing product investment plans and roadmaps. 20 % Responsible for helping to achieve and exceed sales targets across multiple solution areas. - Develop solution-specific “Attack Plans” for global customer segments. - Execute ongoing customer competitive analyses and market studies. - Assist Sales team as technical lead in pursuit of identified revenue opportunities. 10 % Prepare and deliver presentations for multiple assigned product/subject areas at industry meetings, user groups and trade shows. 10 % Participate in product teams and R&D efforts involving multiple solution areas to provide input concerning customer needs, market information and competitive insight. Job Requirements: - BA/BS degree in Engineering, Business Administration or Marketing (or equivalent job-related experience). - Sales or sales support experience desirable. - Typically 5-10 years of general business experience including: Developing and managing product portfolios; and/or proven success in organizational / technical leadership positions; and/or Telecommunications industry or related technology background. - Expert technical subject-matter expertise in a wide range of solution areas and industry technologies. - Strong leadership, analytical and organization skills. - Strong understanding of financial principals and financial analysis skills. - Excellent written and verbal communications skills. - Proficient in Microsoft Office applications including Word, PowerPoint, Excel. - Strong public speaking abilities. Working Conditions: - Travel will vary, but may be up to 50% and includes international travel. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.

This position is a highly skilled and experienced customer-focused technical sales professional who provides in-depth technical information and specific design/implementation guidance to Red River’s customers. The individual is an expert in one or more technical specializations. As a technical leader, they mentor others and share their knowledge within the Red River Solution Engineering and Sales teams. They provide architectural guidance for customers across the Red River product portfolio, including products and services from OEM partners. The individual in this position is responsible for pre-sales engineering activities including: 1) identifying customer’s business outcomes and/or mission challenges and proposing technology solutions, 2) engaging as the primary client technical resource on sales engagements and 3) achieving and maintaining OEM certifications in their area of expertise. The individual is knowledgeable of Red River’s offerings across multiple technologies and architectures. The individual is both technical and business focused, with the ability to articulate technology roadmaps linked to customer business outcomes. As necessary, the individual works with Design Architects, and Solution Engineering peers, to validate the best solution to address customer requirements. This position works jointly with the Account Executives to learn the customer business outcomes and create the best technical solution. This position provides technology related input for internal company initiatives, including idea submission for new services and offers based on Red River’s capabilities. They will assist with the technical interview process for Solution Engineering candidates. ​​ Primary Position Tasks: - Defines technology and product recommendations, as well as, architectural solutions for sales opportunities. - Serves as the technical point of contact and technical sales lead for the customer. - Provides the initial input for proposals and statements of work. Validates that the completed proposal (SOW, BOM, LOE, etc.) aligns with customer desired outcomes. - Demonstrates technical knowledge and consultative skills, while working with customers and Red River team members. - Uses professional level presales engineering skills and in-depth knowledge in at least one specialization, such as, Data Center, Collaboration, Security, Microsoft Modern Workplace, Cloud or Route/Switch/Wireless. Has knowledge of relevant solutions sets, product line specifications, performance criteria and applications. - Understands Red River offers and solution strengths, and opportunities. Minimum Education/Certification/Experience Requirements: - Bachelor’s degree - 10 years work experience - 5 - 7 years of presales engineering experience - For Federal positions, must be a U.S. citizen and qualify to obtain a Secret Clearance - Active and verified professional level OEM certifications (ex. Cisco CCNP, CCDP) Knowledge, Skills and Abilities: - Strong technical aptitude with the ability to learn new technical information quickly. - Excellent communication skills with the ability to create a message to share verbally or in written form. - Understands customer business outcomes, as described by the customer, with strong knowledge of customer industry verticals. - Understands the sales process and partners with the Account Executive to execute for success. - Ability to relate technology, or technical solutions, to solving customer business problems. - Ability to create a detailed implementation plan (SOW) for a customer solution, including expected timelines for project completion. Validates the SOW, BOM, and LOE prior to delivery to the customer. - Capable of demonstrating solutions within area of technical strength. - Excellent skills for building rapport and trust with team members, customers, and partners. - Maintains current and attains additional OEM and industry certifications, as required. - Previous experience supporting the Veterans Administration. Essential Elements (Mental; Physical; Equipment used): ​​This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday. ​ ​This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.​ Special Requirements: Travel requirement varies and can be up to 50% depending upon work location. Basic Qualifications: - U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River. Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

• Design and build relational databases for data storage or processing. • Implement Data Security and Access Controls for Data/BI/AI platforms. • Design Enterprise Data Hubs, encompassing Big Data Technologies. • Collaborate with stakeholders to assess their needs, expectations and concerns. • Ensure quality and accuracy of work by validating information and resolving discrepancies.

• Design, implement, and continuously improve scalable enterprise support processes • Define SLAs, severity classifications, escalation paths, and communication frameworks • Oversee ticket triage, prioritization, queue health, and resolution tracking • Ensure clear, professional, and authentic communication with customers • Drive root cause analysis and partner with Engineering to eliminate recurring issues • Build and maintain a comprehensive knowledge base and support documentation • Develop dashboards, operational metrics, and executive-level reporting • Serve as the escalation point for high-severity issues • Represent customer support themes and insights within product, engineering, and solution-planning forums • Own ongoing support for customer-specific configurations and deployments • Manage and develop India-based support representatives