Itron, Inc.

• Lead the technical implementation workstream for enterprise customer deployments from kickoff through go‑live • Conduct technical discovery related to customer environments, identity systems, integrations, data sources, and deployment requirements • Translate business and implementation requirements into scalable, customer‑centric technical configuration and deployment plans • Define, document, and manage technical design decisions aligned with platform standards and long‑term maintainability • Partner collaboratively with Customer Success and Implementation teams to ensure technical execution aligns with the overall rollout strategy • Track and document technical implementation activities to support transparency, knowledge sharing, and repeatability • Lead configuration and troubleshooting of single sign‑on (SSO) and user provisioning using SAML, OIDC, and related technologies • Collaborate authentically with customer IT and security teams to validate connectivity, certificates, claims mapping, and identity architecture • Support enterprise security readiness reviews and document final configurations for long‑term operational success • Scope, design, and configure integrations with upstream and downstream customer systems • Lead validation of APIs, file‑based integrations, middleware workflows, and data exchange patterns • Troubleshoot and resolve integration issues during implementation and testing with a calm, solutions‑oriented approach • Lead planning and execution of data migrations, imports, and configuration deployments • Validate source data quality, mappings, transformations, and readiness for import • Perform technical validation prior to customer UAT and go‑live to ensure reliability and scalability • Support technical test planning for SSO, integrations, data loads, and environment configuration • Identify and communicate technical risks, dependencies, and blockers impacting launch readiness • Define and evolve standard patterns for integrations, data loads, SSO configuration, and environment setup • Create documentation and technical accelerators that reduce manual effort and improve implementation velocity

• Provide direct, customer‑centric technical and software support for Itron’s long‑term distribution forecasting applications • Manage and execute forecasting consulting projects with accountability for quality, timelines, and client outcomes • Develop, test, and enhance advanced forecasting models • Analyze historical market, load, and customer data to support forecasting needs • Implement, test, and support both existing and new software modules • Serve as a subject matter expert in DER technologies • Present forecasts, methodologies, and analytical results to clients and stakeholders • Defend key assumptions and methodologies in regulatory and stakeholder environments • Deliver workshops, training sessions, webinars, and conference presentations • Contribute to Itron’s thought leadership by authoring blogs and presentations • Collaborate closely with cross‑functional teams to improve forecasting tools and customer experiences

• Serve as a primary point of contact for contractors using Itron’s EP&R platforms to support utility customers during emergency operations. • Build and maintain authentic, trust-based relationships with contractor accounts, proactively understanding their operational goals, constraints, and workflows. • Partner collaboratively with internal teams to resolve issues and improve customer outcomes. • Become a subject matter expert in Storm Manager, including core workflows, user roles, data visibility, and storm-response best practices. • Own onboarding and training for contractor users, tailoring enablement to each account’s needs and learning styles. • Provide innovative and practical recommendations for use cases and operational best practices aligned to contractor and utility requirements. • Troubleshoot user challenges, triage issues, and coordinate with internal teams to drive resolution while keeping customers informed.

Title: Product Manager - Grid Analytics Location: United States of America, Texas, Austin United States of America, Washington, Liberty Lake Job Description: Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. This Product Manager role is accountable for the end-to-end stewardship of a defined portion of Itron's Grid Management portfolio, with a strong focus on delivering cohesive, intuitive, and user-centered experiences across Itron's Advanced Grid Reliability solutions. The role centers on translating complex grid, event, and operational data into clear, meaningful insights that empower utility users to make confident, informed decisions and realize tangible business value. Duties and Responsibilities: - Champion the product line strategy and execution for assigned Grid Management and Distributed Intelligence (DI) solutions, ensuring alignment with Itron's Grid Edge Intelligence portfolio and customer needs. - Shape and evolve the product vision and multi-year roadmap for UI/UX experiences across Advanced Grid Reliability and Grid Management solutions, balancing innovation, usability, and business outcomes. - Collaborate closely and authentically with cross-functional product partners to deliver a coherent, industry-leading Grid Management and DI solution portfolio. - Define and maintain long-term product roadmaps, investment priorities, and success metrics, holding accountability for outcomes and continuous improvement. - Drive sustainable business results, including revenue growth, market adoption, and profitability, while remaining customer-centric and value-focused. - Lead thoughtful market segmentation, customer targeting, and competitive analysis to inform product strategy and go-to-market decisions. - Facilitate inclusive, user-centered discovery activities such as user research, workflow analysis, persona development, and usability validation to ensure solutions reflect real-world utility workflows. - Partner collaboratively with engineering teams to guide development priorities, navigate trade-offs, and support agile release planning. - Work hand-in-hand with UI/UX teams to translate product vision into prioritized epics and features, contributing to wireframes, early concepts, and data-rich visual designs. - Support pricing, packaging, and business case development in partnership with finance and sales leaders. - Enable sales and marketing teams with compelling go-to-market materials, including positioning, messaging, demos, and customer-facing content. - Represent the product line with confidence and credibility in executive reviews, customer engagements, industry events, and analyst discussions. Required Skills & Experience - 3+ years of experience in product management or a closely related role, with demonstrated ownership and accountability. - Strong analytical, communication, and cross-functional collaboration skills, with the ability to bring diverse perspectives together. - Bachelor's degree in Engineering, Computer Science, Human-Computer Interaction, or a related field, or equivalent practical experience. - Solid business acumen, including experience with customer discovery, journey or process mapping, and data-informed decision-making. - A customer-centric mindset with a passion for creating meaningful, usable, and impactful technology solutions. - Ability to work agilely in a fast-evolving, innovative technology environment while maintaining clarity and focus. Preferred Skills & Experience - Strong emphasis on UI/UX, user workflows, and data visualization for complex or analytical applications. - Experience with Distributed Intelligence, grid-edge analytics, or data management platforms. - Familiarity with electric utility distribution system operations, planning, DER integration, or smart grid technologies (e.g., ADMS, OMS, SCADA, grid analytics). - Exposure to utility business cases, pricing strategies, or commercialization efforts. - MBA or advanced technical degree. - A collaborative, growth-oriented approach with a desire to continuously learn and improve. Education: Bachelor's degree in related field or equivalent experience. Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment. Benefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. Liberty Lake, WA: The base salary is $96,000-$188,000. #LI-BJ1 Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. The industrial–organizational psychology intern will support data driven people initiatives across talent, rewards, and organizational effectiveness at Itron. This role provides hands on exposure to applied IO psychology in a global corporate environment within the Utilities & Energy technology sector. The intern will partner closely with HR and business stakeholders to translate workforce data and behavioral science into actionable insights that enhance organizational performance and employee experience. Duration - 40 hours per week, Summer 2026 - Potential to continue into fall term Duties and Responsibilities - Support workforce analytics projects by collecting, organizing, and analyzing employee related data to uncover trends that inform talent, rewards, and organizational effectiveness strategies. - Assist in designing, administering, and interpreting employee listening mechanisms—including surveys, focus groups, and pulse checks—to elevate the voice of the employee in a customer centric, agile environment. - Contribute to the development, validation, and implementation of assessments and evidence-based selection tools that enhance hiring quality and ensure an authentic, equitable experience. - Partner with HR Centers of Excellence and People Analytics teams to translate behavioral science insights into practical, innovative recommendations for leaders. - Participate in research projects that benchmark best practices in modern HR, organizational development, and talent strategy within the Utilities & Energy technology landscape. - Support program evaluation activities by measuring the impact of talent initiatives and identifying opportunities to improve effectiveness and accountability. - Prepare summaries, dashboards, visualizations, and presentations that communicate findings clearly to collaborative, cross functional audiences. - Assist with organizational effectiveness efforts such as competency modeling, job design, organizational diagnostics, and change readiness assessments. - Uphold data privacy, ethical research standards, and integrity in all analysis and interactions. Required Skills & Experience - Currently enrolled in a graduate program (Master’s or PhD) in Industrial–Organizational Psychology or a closely related behavioral science field. - Foundational knowledge in research design and statistics with the ability to apply these concepts to business challenges. - Experience with statistical analysis tools (e.g., SPSS, R, Python, or similar) and strong Excel skills. - Ability to interpret data and communicate insights clearly to both technical and non‑technical audiences in a collaborative, agile environment. - Professional written and verbal communication skills. - Commitment to ethical research practices, data privacy, and inclusive decision-making. Preferred Skills & Experience - Coursework or experience in talent assessment, workforce analytics, organizational development, or employee engagement. - Familiarity with survey platforms (e.g., Qualtrics) or HRIS systems. - Exposure to evidence based HR or People Analytics within a corporate, technology, or energy/utility organization. - Experience developing dashboards or data visualizations using tools such as Power BI or Tableau. - Interest in applying innovative I‑O science practices to enhance employee experience and business performance. - Related work or research experience. - Co-located near an existing Itron Center of Excellence in Austin TX, Liberty Lake WA, Oconee SC, Raleigh NC or San Jose CA. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. The industrial–organizational psychology intern will support data driven people initiatives across talent, rewards, and organizational effectiveness at Itron. This role provides hands on exposure to applied IO psychology in a global corporate environment within the Utilities & Energy technology sector. The intern will partner closely with HR and business stakeholders to translate workforce data and behavioral science into actionable insights that enhance organizational performance and employee experience. Duration - 40 hours per week, Summer 2026 - Potential to continue into fall term Duties and Responsibilities - Support workforce analytics projects by collecting, organizing, and analyzing employee related data to uncover trends that inform talent, rewards, and organizational effectiveness strategies. - Assist in designing, administering, and interpreting employee listening mechanisms—including surveys, focus groups, and pulse checks—to elevate the voice of the employee in a customer centric, agile environment. - Contribute to the development, validation, and implementation of assessments and evidence-based selection tools that enhance hiring quality and ensure an authentic, equitable experience. - Partner with HR Centers of Excellence and People Analytics teams to translate behavioral science insights into practical, innovative recommendations for leaders. - Participate in research projects that benchmark best practices in modern HR, organizational development, and talent strategy within the Utilities & Energy technology landscape. - Support program evaluation activities by measuring the impact of talent initiatives and identifying opportunities to improve effectiveness and accountability. - Prepare summaries, dashboards, visualizations, and presentations that communicate findings clearly to collaborative, cross functional audiences. - Assist with organizational effectiveness efforts such as competency modeling, job design, organizational diagnostics, and change readiness assessments. - Uphold data privacy, ethical research standards, and integrity in all analysis and interactions. Required Skills & Experience - Currently enrolled in a graduate program (Master’s or PhD) in Industrial–Organizational Psychology or a closely related behavioral science field. - Foundational knowledge in research design and statistics with the ability to apply these concepts to business challenges. - Experience with statistical analysis tools (e.g., SPSS, R, Python, or similar) and strong Excel skills. - Ability to interpret data and communicate insights clearly to both technical and non‑technical audiences in a collaborative, agile environment. - Professional written and verbal communication skills. - Commitment to ethical research practices, data privacy, and inclusive decision-making. Preferred Skills & Experience - Coursework or experience in talent assessment, workforce analytics, organizational development, or employee engagement. - Familiarity with survey platforms (e.g., Qualtrics) or HRIS systems. - Exposure to evidence based HR or People Analytics within a corporate, technology, or energy/utility organization. - Experience developing dashboards or data visualizations using tools such as Power BI or Tableau. - Interest in applying innovative I‑O science practices to enhance employee experience and business performance. - Related work or research experience. - Co-located near an existing Itron Center of Excellence in Austin TX, Liberty Lake WA, Oconee SC, Raleigh NC or San Jose CA. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

• Design, implement, and continuously improve scalable enterprise support processes aligned with Itron’s customer‑first values • Define SLAs, severity classifications, escalation paths, and communication frameworks • Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution • Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle • Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality • Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service • Develop dashboards, operational metrics, and executive‑level reporting that offer transparent insights for internal and customer stakeholders • Serve as the escalation point for high‑severity issues requiring technical, operational, or cross‑functional intervention • Uphold enterprise‑grade responsiveness and problem‑solving to maintain customer trust in critical infrastructure environments • Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them • Represent customer support themes and insights within product, engineering, and solution‑planning forums • Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices • Assist with troubleshooting during early deployments to ensure smooth transitions to steady‑state operations • Act as a subject‑matter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding • Own ongoing support for customer‑specific configurations, integrations, environments, and deployed solutions • Ensure seamless transition from implementation to long‑term support with high‑quality documentation and knowledge handoff • Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value • Serve as a long‑term technical support point of contact for enterprise customers • Manage and develop India‑based support representatives, fostering an accountable, collaborative, and growth‑oriented culture • Set clear expectations for performance, quality, SLAs, and customer communication • Provide coaching, continuous feedback, and career development opportunities • Partner with Engineering leadership to maintain effective escalation workflows and operational alignment • Build a scalable global support coverage model that meets the needs of a growing enterprise customer base • Participate in hiring as support volume and team capacity expand

• Design, implement, and continuously improve scalable enterprise support processes • Define SLAs, severity classifications, escalation paths, and communication frameworks • Oversee ticket triage, prioritization, queue health, and resolution tracking • Ensure clear, professional, and authentic communication with customers • Drive root cause analysis and partner with Engineering to eliminate recurring issues • Build and maintain a comprehensive knowledge base and support documentation • Develop dashboards, operational metrics, and executive-level reporting • Serve as the escalation point for high-severity issues • Represent customer support themes and insights within product, engineering, and solution-planning forums • Own ongoing support for customer-specific configurations and deployments • Manage and develop India-based support representatives

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a high‑impact, global logistics role responsible for shaping and executing transportation and distribution strategies across international markets. The successful candidate will have the opportunity to drive continuous improvement, optimize global freight operations, and play a key role in defining the organization’s long‑term logistics strategy while partnering cross‑functionally to support growth, scalability, and customer‑centric outcomes worldwide. - Develop and implement customer‑centric global transportation and logistics strategies across road, rail, ocean, air, and courier networks, ensuring agility and operational excellence. - Optimize global distribution routes to reduce transit times, minimize cost, and elevate service levels while demonstrating accountability for end‑to‑end performance. - Support the selection, negotiation, and ongoing performance of domestic and international carriers, freight forwarders, and 3PL partners, cultivating authentic and collaborative vendor relationships. - Lead global freight cost‑reduction initiatives through freight optimization, carrier RFQs, route redesign, and process improvements that support innovation and long‑term scalability. - Oversee daily international and domestic non-manufacturing shipping operations, ensuring the compliant, on‑time, and cost‑effective movement of goods across global markets. - Monitor freight movements, proactively resolve delays, and manage exceptions involving customs holds, carrier issues, or documentation discrepancies. - Partner closely with Trade Compliance to mitigate risk and ensure smooth, audit‑ready cross‑border operations. - Collaborate with Supply Planning, Procurement, Sales, Finance, and Business Operations to enable seamless product flow, supporting organizational priorities in the Utilities & Energy sector. - Coordinate logistics planning for new product launches, global expansions, or major customer projects, ensuring readiness and operational alignment. - Track, analyze, and report on logistics KPIs—including freight spend, on‑time delivery, transit performance, and freight claims—to drive data‑backed decisions and accountable performance. Qualifications - Bachelor’s degree in a related field or equivalent experience. - Minimum 5 years of experience supporting domestic and international logistics operations. Requirements - Extensive knowledge of global transportation modes, logistics operations, and international trade regulations, with proven ability to manage high‑complexity global environments. - Strong negotiation experience with freight carriers, 3PLs, and logistics vendors, with an authentic and collaborative approach. - Proficiency with ERP systems and global shipment‑tracking tools. - Strong analytical skills and experience interpreting logistics data to support innovation and continuous improvement. - Exceptional problem‑solving, communication, and cross‑functional leadership skills—able to deliver customer‑centric solutions in fast‑paced environments. - Demonstrated accountability in managing both inbound and outbound global logistics operations. - High proficiency with Microsoft Office applications, especially Excel. Preferred Skills & Experience - Experience with Oracle EBS R12 ERP (including WMS and MSCA applications). - Familiarity with TMS applications or equivalent freight‑rating tools. - Background in logistics supporting technology products or companies within the Utilities & Energy sector. Benefits - Competitive benefit package including financial, social, health and wellbeing programs. - Paid vacation. - 401k matching. - Employee stock purchase program. - Hybrid work schedule.

• Manage a portfolio of enterprise-level customer accounts, fostering long-term relationships that deliver measurable value and ensure timely renewals and revenue growth • Navigate complex, matrixed organizations to identify key stakeholders and develop strategic relationships that deepen customer commitment • Create and execute Success & Engagement Plans based on customer objectives and priorities, driving adoption and measurable outcomes • Lead customer-facing engagements such as Quarterly Business Reviews, best practice workshops, executive briefings, and regular touchpoints • Proactively identify and mitigate risks to renewals, long-term relationships, or successful outcomes • Serve as the primary point of contact and escalation path for customers, ensuring timely and proactive resolution of issues • Monitor customer health and value realization through usage data, satisfaction metrics, and feedback collection • Communicate account status and engagement progress to internal stakeholders, ensuring transparency and alignment • Advocate for customer needs within cross-functional teams, including Development, Product Management, Professional Services, Sales, Marketing, and Support • Conduct regular remote and in-person meetings (US and Canada) to understand business requirements and identify growth opportunities • Support development of technical education, marketing, and sales materials for onboarding, engagement, and adoption