• Design and lead multi-phase, mixed-methods research programs — from early generative discovery through evaluative testing — calibrated to what each project and client actually needs to learn • Select and defend method choices: know when a survey is the right answer and when it's a crutch, when you need fieldwork and when a remote interview will do • Synthesize across studies to identify patterns that aren't visible at the individual-study level — connecting dots across users, workflows, and time • Identify the questions the team hasn't thought to ask yet, and make the case for why they matter • Lead journey mapping, service blueprinting, mental modeling, and other systems-level research artifacts that help product and engineering teams see the full picture • Integrate qualitative findings with quantitative and behavioral data — knowing how to combine the two to tell a more complete story • Build and maintain a living research repository that makes past insights findable, reusable, and genuinely used • Apply AI-powered tools to accelerate synthesis, recruitment, and documentation — thoughtfully and with appropriate skepticism • Serve as the primary user advocate in product planning, roadmap conversations, and design critiques — not as a gatekeeper, but as someone who helps the team hold complexity • Partner with designers to translate research findings into design direction, and with PMs to translate them into prioritization rationale • Present findings to client leadership in ways that shift perspective — not just reports, but stories that change how decisions get made • Coach designers and junior researchers on research methods, synthesis techniques, and how to have productive conversations with users • Develop frameworks, templates, and norms that improve how the whole team conducts and communicates research • Champion a culture of curiosity and evidence across client organizations — helping PMs and engineers become more research-literate, not just research-dependent

• Lead end-to-end research initiatives that inform product strategy and improve the patient journey • Partner closely with Product, Design, Engineering, and Data teams to ensure decisions are grounded in meaningful user insights and behavioral data • Help shape how research influences product development at Rula by identifying high-impact research opportunities • Define research roadmaps and turn signals from users, product analytics, and feedback into insights that guide product direction • Thrive in fast-moving environments and enjoy solving complex human problems through research to improve how people connect with mental health care

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities You will collaborate with designers, data scientists, product managers, and engineers to create innovative solutions for Atlassian, driving our Enterprise transformation. You will be responsible for identifying, defining, prioritizing and delivering on the critical research needs, delivering measurable impact to the business. Success requires a background in mixed methods research, strong communication, storytelling and leadership skills to drive product vision and inspire innovation. What You’ll Do - Set and Execute Research Strategy: Identify the critical Enterprise & Platform research priorities, establishing a practice that balances speed and quality of research execution. - Lead and Develop Teams: Manage, mentor, and grow a high-performing, globally distributed team, fostering excellence and an inclusive culture. - Drive Impact and Partnerships: Identify and prioritize high-impact research opportunities, build strong cross-functional partnerships, and deliver insights that guide company decisions. - Scale and Innovate: Extend research influence across the business, champion best-in-class standards and innovative methodologies (including AI), and represent Atlassian externally as a thought leader. Qualifications Your background - Leadership & Influence: 7+ years managing and mentoring diverse, distributed research teams (10+ professionals), with a proven ability to build high-trust communities and drive organizational alignment and change at the enterprise level. - Strategic & Research Expertise: 10+ years leading impactful research strategy in complex software environments, applying advanced quantitative and qualitative methods to influence product direction and business decisions, and establishing methodological excellence—including in AI and experimentation. - Enterprise Strategy & Technical Acumen: Deep experience with enterprise-scale products, market strategy, and adoption, supported by an advanced degree (Master’s/PhD) in a relevant field and strong technical skills in mixed-methods research. - Attributes: Thrives in complexity and ambiguity, models resilience and continuous improvement, and is a visible champion of Atlassian’s mission-driven, human-centric values. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $218,700 - $285,525 Zone B: $197,100 - $257,325 Zone C: $181,800 - $237,350 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

• Collaborate with UX designers to develop the research that will inform the creation of user personas and journey maps • Conduct a variety of different design research activities based on the needs of the product teams you support (this may include quantitative surveys, qualitative interviews, persona construction, solution validation, usability tests, heuristic evaluations, etc.) • Work closely with UX designers and product managers to identify research opportunities, develop research plans, recruit participants, execute the research, and present your findings to a cross-functional team • Communicate effectively with stakeholders and act as a strategic partner in product decisions • You’re an experienced UX Researcher with a track record of working with Agile Scrum teams to understand their research needs and regularly perform research to inform the products they’re delivering • You’re able to quickly understand new business domains & processes and be creative about research methods, recruiting niche research participants, and selling the value of research to a variety of business and technical stakeholders • You possess excellent communication and presentation skills and can clearly and impartially communicate research findings to product and business partners • You’re comfortable organizing research content to help teammates find and apply the results of your work