Safe Software

• Build foundational knowledge of the FME Platform and its real-world use cases. • Work with the Sales team to understand customer needs and support pre-sales activities. • Participate in scoping calls with prospective customers. • Prepare and deliver product demonstrations and proof of concepts tailored to customer challenges. • Respond to technical questions from prospective customers. • Lead technical discussions with prospective and existing customers. • Create and update technical resources on the FME Knowledge Base. • Contribute to the FME Community. • Help create content and resources for prospective and new customers. • Contribute to knowledge sharing through internal documentation, blog posts, and webinars. • Participate in beta testing of new FME builds, bringing a customer lens to product feedback. • Share customer insights with internal teams to help shape the product and customer experience. • Collaborate with Customer Success and Customer Education teams to support onboarding improvements.

• Provide one-to-one technical support for customers through email, and Safe’s Community Q&A forum. • Conduct software demonstrations and build proof of concepts for new and existing customers. • Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to Safe’s Community by generating step-by-step tutorials and informational articles. • Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them. • Investigate and explore different configurations and technologies to assist customers, colleagues, and developers. • Keep up to date with product developments by attending Feature Demos and testing the latest versions of our software. • Identify issues within FME and advocate for new and improved functionality that will help our customers.

• Provide top-notch support and technical expertise for customers utilizing FME Form • Correspond directly with customers to provide technical guidance for product support requests • Create product improvement requests and report deficiencies based on user experience insights • Collaborate with team members to author knowledge base articles and tutorials • Deliver live webinars and training sessions • Act as the voice of the customer for product development projects

• Own and evolve Safe’s partner marketing programs, including toolkits, templates, recurring campaigns, and enablement initiatives. • Develop and maintain self-serve marketing resources for maintenance partners, ensuring easy access to approved messaging, assets, and guidance. • Support partner onboarding from a marketing perspective, introducing available programs, tools, and expectations based on partner tier. • Ensure partner-facing marketing materials are current, on-brand, and aligned to Safe’s GTM priorities. • Collaborate with Channel Account Managers and the Partner Executive to support select growth partners with coordinated go-to-market initiatives. • Assist in planning and executing repeatable GTM motions (not one-off campaigns) that can be reused across similar partner profiles. • Support growth partners with campaign execution guidance, event participation, and content alignment, without becoming a dedicated marketer per partner. • Collaborate on marketing communications across PRM, email, webinars, and partner bulletins. • Maintain a partner editorial calendar aligned to launches, campaigns, and enablement milestones. • Organize and support quarterly partner marketing meetings, sharing updates, best practices, and upcoming opportunities. • Coordinate partner storytelling programs (blogs, regional spotlights, customer stories). • Track adoption and usage of partner marketing programs across partner tiers. • Monitor basic performance indicators (participation, engagement, campaign usage) and share insights with channel and marketing leadership. • Identify friction points in partner enablement and recommend improvements to increase self-serve success. • Build and document repeatable processes to ensure partner marketing programs scale without relying on ad hoc support.

• Define and evolve the research strategy for FME in partnership with product and design leadership • Develop and maintain a rolling research roadmap aligned to product priorities and long-term vision • Identify and prioritize high-impact research opportunities across teams to influence product direction through evidence-based recommendations at the roadmap and quarterly-planning level • Own the end-to-end research workflow for FME products including: • Establish and maintain scalable research processes, templates, and standards • Own research intake and prioritization across product teams • Establish scalable participant recruitment processes and approaches • Maintain and evolve the research repository to ensure insights are discoverable and reusable • Conduct research • Translate ambiguous product questions into structured research plans • Scope, plan, recruit and conduct research studies • Deliver impactful and actionable insights that connect findings to product impact • Facilitate research readouts and decision-making workshops • Elevate research literacy across the organization • Coach cross-functional partners on when and how to leverage research • Build and mature ResearchOps practices to support a growing product organization • In collaboration with ProductOps, define success criteria for research initiatives in partnership with product leadership and track the impact of research on product decisions and outcomes

• Investigate and resolve highly complex technical issues in collaboration with Customer Experience and Development teams. • Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations. • Support enterprise-level implementations across cloud, containerized, and on-premises environments. • Conduct software demonstrations and build proof-of-concept solutions for new and existing customers. • Create product improvement requests and advocate for enhancements based on customer experience and trends. • Develop and update detailed technical documentation, knowledge base articles, and step-by-step tutorials. • Design and deliver training materials, webinars, and presentations to support customer growth and community engagement. • Test new product features, attend feature demonstrations, and stay current with product updates. • Research emerging technologies and configurations to support customers, colleagues, and developers. • Contribute technical expertise to cross-functional initiatives, including marketing and product launches. • Share knowledge within the team and contribute to developing deeper technical capability across Customer Experience.