• Answer high volume of phone calls or chats from all regions of the country • trouble-shoot problems and offer solutions • Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms • Build and maintain relationships with institution contacts • Provide direction and guidance to new and existing institution contacts • Establish open lines of communication with sales team and other internal contacts • Encourage increased use of various NBS products and technical services • Provide training on products, processes, and procedures to institutions when applicable • Report daily activities to team leader • Participate in special projects or committees

• Manage and grow a defined portfolio of strategic accounts across UAE & KSA. • Drive sales of HFC and HFO refrigerants across OEM manufacturers, HVAC contractors, distributors, and industrial end users. • Develop and execute annual account plans aligned with regional targets. • Identify and convert new business opportunities in retrofit and transition projects (HFC → HFO). • Monitor HFC phase-down regulations, F-Gas and quota mechanisms, and competitive pricing trends. • Position lower-GWP HFO solutions as strategic alternatives. • Provide commercial insight on supply-demand balance and pricing trends. • Deliver pricing strategy within assigned territory. • Execute contract negotiations and long-term supply agreements. • Manage gross margin targets and working capital performance. • Support forecasting, S&OP input, and demand planning accuracy. • Work closely with supply chain, technical teams, and regulatory affairs. • Support marketing initiatives and customer events. • Ensure adherence to regional regulatory frameworks (UAE & KSA).

• Take ownership of all relationships with partners • Continuously monitoring and managing their overall health status • Act as the first point of contact • Routinely gather feedback from partner to drive product improvements • Identify partner's needs and priorities, create facilitate and deliver shared goals • Proactively support partners to achieve success through platform adoption • Manage partners upcoming and ongoing incidents • Maintain clear and relevant communication with partners at all times • Identify and capitalise on up-sell opportunities to create additional value • Work closely with relevant departments to assure partner satisfaction

Role Description The Strategic Account Manager (SAM) at Perio Protect plays a critical role in driving growth and managing relationships within key accounts, including Dental Service Organizations (DSOs), Group Purchasing Organizations (GPOs), and other strategic partners. This role is responsible for achieving sales targets by developing and executing effective sales and marketing strategies, cultivating new DSO partnerships, and ensuring high levels of service across assigned accounts. - The SAM leverages budgeted resources to support education initiatives and strengthen customer relationships. - Identifies new opportunities within DSO networks. - Provides guidance to Perio Protect Account Managers and ensures alignment with broader company goals. - Requires regular travel, adherence to administrative processes, and compliance with all company policies and industry regulations. Qualifications - Bachelor’s degree in business, Marketing, Healthcare Administration, or related field preferred. - 5+ years of B2B sales experience, preferably in the dental, medical device, or healthcare industry. - Proven success in managing key accounts, DSOs, GPOs, or other strategic partnerships. - Demonstrated ability to meet or exceed sales targets through strategic planning and execution. - Strong understanding of DSO organizational structures and decision-making processes. - Experience developing and managing account-specific sales and marketing strategies. - Excellent communication, presentation, and interpersonal skills for engaging with executive leadership. - Comfortable using CRM systems (e.g., Salesforce, HubSpot) for pipeline management and reporting. - Strong analytical and problem-solving abilities with a data-driven mindset. - Able to work independently while collaborating effectively with cross-functional teams. - Willingness to travel regularly (30–50% or as needed) to support accounts and attend industry events. Requirements - Achieve monthly, quarterly, and annual sales goals for assigned DSOs, GPOs, and other key accounts. - Create and implement predefined sales and marketing strategies to increase productivity and account penetration. - Cultivate new DSO customer relationships on an annual basis to drive growth and expand market reach. - Manage and maintain high service levels across all assigned customer accounts. - Utilize quarterly budgets to support educational initiatives and relationship-building activities at both corporate executive and regional levels. - Partner with senior and regional DSO leadership to identify, uncover, and capitalize on missed revenue opportunities. - Provide strategic direction to Perio Protect Account Managers to ensure aligned execution of DSO-specific sales strategies. - Fulfill all administrative requirements, including CRM updates, expense reporting, mileage tracking, and monthly calendar planning. - Travel as needed to visit assigned DSO, GPO, and key account customers to support ongoing business needs. - Adhere to all company policies, procedures, and reporting expectations. - Ensure compliance with all applicable federal and state laws and regulations. Benefits - Comprehensive Health Benefits – Medical, dental, and vision insurance. - Generous PTO and paid holidays. - 401(k) with Company Match to help you plan for the future. - Mental Health & Wellness Programs. - Team Culture – Regular team events and company gatherings.