• Take ownership of all relationships with partners • Continuously monitoring and managing their overall health status • Act as the first point of contact • Routinely gather feedback from partner to drive product improvements • Identify partner's needs and priorities, create facilitate and deliver shared goals • Proactively support partners to achieve success through platform adoption • Manage partners upcoming and ongoing incidents • Maintain clear and relevant communication with partners at all times • Identify and capitalise on up-sell opportunities to create additional value • Work closely with relevant departments to assure partner satisfaction

Role Description The Strategic Account Manager (SAM) at Perio Protect plays a critical role in driving growth and managing relationships within key accounts, including Dental Service Organizations (DSOs), Group Purchasing Organizations (GPOs), and other strategic partners. This role is responsible for achieving sales targets by developing and executing effective sales and marketing strategies, cultivating new DSO partnerships, and ensuring high levels of service across assigned accounts. - The SAM leverages budgeted resources to support education initiatives and strengthen customer relationships. - Identifies new opportunities within DSO networks. - Provides guidance to Perio Protect Account Managers and ensures alignment with broader company goals. - Requires regular travel, adherence to administrative processes, and compliance with all company policies and industry regulations. Qualifications - Bachelor’s degree in business, Marketing, Healthcare Administration, or related field preferred. - 5+ years of B2B sales experience, preferably in the dental, medical device, or healthcare industry. - Proven success in managing key accounts, DSOs, GPOs, or other strategic partnerships. - Demonstrated ability to meet or exceed sales targets through strategic planning and execution. - Strong understanding of DSO organizational structures and decision-making processes. - Experience developing and managing account-specific sales and marketing strategies. - Excellent communication, presentation, and interpersonal skills for engaging with executive leadership. - Comfortable using CRM systems (e.g., Salesforce, HubSpot) for pipeline management and reporting. - Strong analytical and problem-solving abilities with a data-driven mindset. - Able to work independently while collaborating effectively with cross-functional teams. - Willingness to travel regularly (30–50% or as needed) to support accounts and attend industry events. Requirements - Achieve monthly, quarterly, and annual sales goals for assigned DSOs, GPOs, and other key accounts. - Create and implement predefined sales and marketing strategies to increase productivity and account penetration. - Cultivate new DSO customer relationships on an annual basis to drive growth and expand market reach. - Manage and maintain high service levels across all assigned customer accounts. - Utilize quarterly budgets to support educational initiatives and relationship-building activities at both corporate executive and regional levels. - Partner with senior and regional DSO leadership to identify, uncover, and capitalize on missed revenue opportunities. - Provide strategic direction to Perio Protect Account Managers to ensure aligned execution of DSO-specific sales strategies. - Fulfill all administrative requirements, including CRM updates, expense reporting, mileage tracking, and monthly calendar planning. - Travel as needed to visit assigned DSO, GPO, and key account customers to support ongoing business needs. - Adhere to all company policies, procedures, and reporting expectations. - Ensure compliance with all applicable federal and state laws and regulations. Benefits - Comprehensive Health Benefits – Medical, dental, and vision insurance. - Generous PTO and paid holidays. - 401(k) with Company Match to help you plan for the future. - Mental Health & Wellness Programs. - Team Culture – Regular team events and company gatherings.

• Lead the full sales cycle for assigned plastics accounts, including prospecting, technical discussions, value‑based selling, negotiations and closing • Strengthen strategic customer relationships by conducting regular visits, business reviews and technical collaboration sessions • Partner closely with Technical Service, R&D and Product Management to translate customer needs into targeted technical and commercial solutions • Monitor industry and regulatory trends (e.g., sustainability, FDA, EPA, TSCA) to inform customer strategy and opportunity development • Drive strong commercial execution through accurate forecasting, CRM management, pricing strategy and cross‑functional alignment with Supply Chain, Finance and Customer Service

• Assess client performance using reports and direct observation, identifying opportunities to improve dealership fixed operations. • Maintain proactive, high-level communication with key stakeholders, including Service/Fixed Ops Directors, Dealer Principals, General Managers, and corporate executives. • Develop and sustain strong business relationships at both the dealership and corporate levels. • Promote a culture of continuous improvement in dealership operational processes. • Educate clients on AutoPoint products, demonstrating their value within dealership operations. • Analyze and interpret key performance metrics (KPIs) that influence dealership and group business strategies. • Align AutoPoint’s value proposition with the business objectives of dealerships and ownership groups. • Conduct regular reviews of marketing product performance with assigned accounts. • Manage and optimize paid digital marketing campaigns, including pay-per-click (PPC) advertising, display ads, and social media advertising. • Recommend strategic marketing program adjustments to enhance client success. • Share Solera/AutoPoint industry insights to help clients stay competitive. • Manage customer retention, product adoption, and account growth within assigned territories. • Address and resolve customer issues, ensuring a positive client experience. • Oversee the enrollment and review process for retention programs and customized marketing campaigns. • Gather, prioritize, and communicate customer enhancement requests internally. • Maintain up-to-date customer records in Salesforce.com, ensuring accurate tracking of interactions. • Organize and submit internal documentation, including meeting reports and dealer and corporate performance goals.