• Lead renewal strategy and execution for aviation accounts • Manage Middle Market and Large/Complex aviation accounts • Review policies and maintain strong carrier relationships • Act as primary contact for aviation service needs • Support clients through the claims process

• Answer high volume of phone calls or chats from all regions of the country • trouble-shoot problems and offer solutions • Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms • Build and maintain relationships with institution contacts • Provide direction and guidance to new and existing institution contacts • Establish open lines of communication with sales team and other internal contacts • Encourage increased use of various NBS products and technical services • Provide training on products, processes, and procedures to institutions when applicable • Report daily activities to team leader • Participate in special projects or committees

• Manage and grow a defined portfolio of strategic accounts across UAE & KSA. • Drive sales of HFC and HFO refrigerants across OEM manufacturers, HVAC contractors, distributors, and industrial end users. • Develop and execute annual account plans aligned with regional targets. • Identify and convert new business opportunities in retrofit and transition projects (HFC → HFO). • Monitor HFC phase-down regulations, F-Gas and quota mechanisms, and competitive pricing trends. • Position lower-GWP HFO solutions as strategic alternatives. • Provide commercial insight on supply-demand balance and pricing trends. • Deliver pricing strategy within assigned territory. • Execute contract negotiations and long-term supply agreements. • Manage gross margin targets and working capital performance. • Support forecasting, S&OP input, and demand planning accuracy. • Work closely with supply chain, technical teams, and regulatory affairs. • Support marketing initiatives and customer events. • Ensure adherence to regional regulatory frameworks (UAE & KSA).

• Take ownership of all relationships with partners • Continuously monitoring and managing their overall health status • Act as the first point of contact • Routinely gather feedback from partner to drive product improvements • Identify partner's needs and priorities, create facilitate and deliver shared goals • Proactively support partners to achieve success through platform adoption • Manage partners upcoming and ongoing incidents • Maintain clear and relevant communication with partners at all times • Identify and capitalise on up-sell opportunities to create additional value • Work closely with relevant departments to assure partner satisfaction