We are looking for a POS Technical Analyst for an Oil & Gas Major in Houston. The POS Technical Analyst is responsible for providing advanced technical support for all Point-of-Sale (POS), Store systems, and Fuel Desk–related requests across retail locations. This role serves as a key liaison between the POS technical team, retail operations, corporate headquarters, and third-party vendors to ensure reliable system performance, regulatory compliance, and uninterrupted store and fueling operations.  The analyst will manage incidents and service requests, deploy system updates, troubleshoot production issues, and ensure the stability and security of POS, fuel, and network systems in alignment with company objectives, operational targets, and security standards.  Key Accountabilities POS & Fuel Systems Support  - Provide day-to-day technical support for POS Store systems and Fuel Desk operations, including:   - Fuel pumps and dispensers  - POS terminals  - Pin pads  - Receipt printers and scanners  - Backoffice and store computers  - NexGen Prime and related systems  - Remotely access and support NCR Retalix Store point POS systems using Bomgar, troubleshooting and resolving production issues efficiently.  Incident & Ticket Management  - Open, manage, prioritize, and resolve ServiceNow tickets related to POS, fuel, network, and store system issues.  - Ensure accurate documentation, timely status updates, and proper escalation when required.  - Maintain high standards of customer service while supporting store personnel and operational teams.  System Deployment & Maintenance  - Deploy system and application updates using BigFix, including:   - Windows updates  - CrowdStrike deployments  - Security patches  - Production fixes  - Validate deployments using Technology Assurance (TA) tools, system health checks, and application/log reviews.  - Perform ongoing system housekeeping, maintenance routines, and operational checks using logs, monitoring tools, and Microsoft products.  Monitoring, Testing & Troubleshooting  - Conduct testing, validation, and analysis using the GPNS Research tool.  - Monitor and troubleshoot fuel price changes and communication between:   - Headquarters systems  - Retalix POS  - Sunshine / Highrise signage systems  - Identify and resolve file movement, data processing, and network communication issues impacting store and fuel operations.  Security, Compliance & Reporting  - Support environments subject to PCI, PII, and data security standards, ensuring compliance with company and regulatory requirements.  - Track operational risks, system issues, and unresolved defects daily.  - Produce clear, consistent reports summarizing incidents, trends, and risks for management review.

Manage new business submissions and bond requests, provide support for bond issuance and billing systems, review renewals and endorsements, and mentor less experienced staff to enhance operational efficiency and knowledge.

• Assisting with the daily review and resolution of duplicate records • Review tickets and help with research • Verify documentation and assist with campus-focused reports for duplicate record resolution • Support operational and hygiene tasks as assigned by the Manager of Operational Support

• Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments. • Collaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks. • Participate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows. • Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability. • Partner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability. • Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking. • Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.