prosource.it- Americas

We are looking for a POS Technical Analyst for an Oil & Gas Major in Houston. The POS Technical Analyst is responsible for providing advanced technical support for all Point-of-Sale (POS), Store systems, and Fuel Desk–related requests across retail locations. This role serves as a key liaison between the POS technical team, retail operations, corporate headquarters, and third-party vendors to ensure reliable system performance, regulatory compliance, and uninterrupted store and fueling operations.  The analyst will manage incidents and service requests, deploy system updates, troubleshoot production issues, and ensure the stability and security of POS, fuel, and network systems in alignment with company objectives, operational targets, and security standards.  Key Accountabilities POS & Fuel Systems Support  - Provide day-to-day technical support for POS Store systems and Fuel Desk operations, including:   - Fuel pumps and dispensers  - POS terminals  - Pin pads  - Receipt printers and scanners  - Backoffice and store computers  - NexGen Prime and related systems  - Remotely access and support NCR Retalix Store point POS systems using Bomgar, troubleshooting and resolving production issues efficiently.  Incident & Ticket Management  - Open, manage, prioritize, and resolve ServiceNow tickets related to POS, fuel, network, and store system issues.  - Ensure accurate documentation, timely status updates, and proper escalation when required.  - Maintain high standards of customer service while supporting store personnel and operational teams.  System Deployment & Maintenance  - Deploy system and application updates using BigFix, including:   - Windows updates  - CrowdStrike deployments  - Security patches  - Production fixes  - Validate deployments using Technology Assurance (TA) tools, system health checks, and application/log reviews.  - Perform ongoing system housekeeping, maintenance routines, and operational checks using logs, monitoring tools, and Microsoft products.  Monitoring, Testing & Troubleshooting  - Conduct testing, validation, and analysis using the GPNS Research tool.  - Monitor and troubleshoot fuel price changes and communication between:   - Headquarters systems  - Retalix POS  - Sunshine / Highrise signage systems  - Identify and resolve file movement, data processing, and network communication issues impacting store and fuel operations.  Security, Compliance & Reporting  - Support environments subject to PCI, PII, and data security standards, ensuring compliance with company and regulatory requirements.  - Track operational risks, system issues, and unresolved defects daily.  - Produce clear, consistent reports summarizing incidents, trends, and risks for management review.