• Assisting with the daily review and resolution of duplicate records • Review tickets and help with research • Verify documentation and assist with campus-focused reports for duplicate record resolution • Support operational and hygiene tasks as assigned by the Manager of Operational Support

• Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments. • Collaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks. • Participate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows. • Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability. • Partner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability. • Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking. • Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.

• Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded. • Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface. • Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues. • As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries. • Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. • Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools). • Create, update, and document content onboarding processes. • Review documents for property categorization and tagging across our processing pipeline of content.

Title: Veterinary Practice Management System (PMS) Support Specialist Location: NY-120A, Rye Brook, NY, USA - NY-120A, Rye Brook, NY, USAEmployees can work remotely - Full-time - Compensation: USD 70,000 - USD 90,000 - yearly Job Description: Company Description Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.  We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique.  Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you! Job Description Position Summary The PMS Support Specialist plays a key role in supporting veterinary hospitals through practice management system (PMS) conversions and resolving complex system issues. This hands-on position focuses on ensuring smooth transitions to cloud-based platforms while minimizing disruption to hospital operations. This role is ideal for a highly organized and detail-oriented problem solver who thrives in fast-paced environments and remains calm under pressure, especially during system go-lives. The ideal candidate is a clear communicator who can effectively work with both technical and non-technical stakeholders, understands how data is structured within systems, and takes strong ownership of outcomes from start to finish. Qualifications Key Responsibilities - Support end-to-end PMS conversions, including system setup, data migration, validation, and go-live execution - Configure templates, pricing, services, and workflows within PMS platforms - Assist with data entry and ensure accuracy throughout the conversion process - Provide post-conversion support to stabilize systems and drive user adoption - Serve as an escalation point for complex PMS-related issues across hospitals - Diagnose and resolve system, workflow, and data-related problems - Partner with software vendors to address system bugs, outages, and integrations - Collaborate with Operations, Strategy, Marketing, and Finance teams to support conversions and ongoing system needs - Communicate timelines, risks, and resolutions clearly to stakeholders Required: - 3+ years of hands-on experience with veterinary PMS platforms - Strong experience with Pulse and EzyVet - Experience with additional systems such as Avimark, Cornerstone, Impromed, Shepherd, or Vetspire - Proven experience supporting PMS implementations or conversions - Strong troubleshooting skills across systems, workflows, and data - Solid understanding of veterinary hospital operations (front desk, clinical workflows, billing, inventory) Preferred: - Experience in a multi-site veterinary organization - Exposure to data migration or system integrations - Experience working with software vendors and technical support teams - Ability to work independently in fast-paced, time-sensitive environments Additional Information Additional information Compensation & Benefits - Base Salary: $70,000 – $90,000 (commensurate with experience) - Performance-based bonus eligibility - Comprehensive medical, dental, and vision benefits - 401(k) with company match - Paid time off and holidays Work Environment - Remote or hybrid (if NY based) - Travel up to ~20% during active conversions and go-lives Competitive compensation dependent on location and experience, with annual bonus potential. We also offer a robust set of medical, non-medical and retirement benefits that we encourage our employees to take advantage of. We want nothing more than to fuel your career goals, which is why we’ve created exclusive programs like Alliance Educates, Alliance Propel and Alliance Cares - to bring you financial, learning and wellness opportunities designed to enrich your growth. WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER. Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.