Role Description The Network Operations Coordinator 3 maintains provider relations to support customer service activities through data integrity management and gathering of provider claims data needed for service operations. This role performs advanced administrative, operational, and customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Network Operations Coordinator 3 manages provider data for health plans including but not limited to: - Demographics - Rates - Contract intent Additional responsibilities include: - Managing provider audits - Provider service and relations - Credentialing - Contract management systems - Executing processes for intake and managing provider perceived service failures Decisions are typically focused on methods, tactics, and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience and breadth and depth of knowledge of administrative processes and organizational knowledge. Qualifications - Minimum of 2 years of provider relations experience, provider data, provider reporting, and/or provider support - Prior healthcare credentialing experience - Experience with CRM - Intermediate in Microsoft Word and Excel Requirements - Provider contract interpretation experience - Familiar with Medicare/Medicaid - Previous account management or project management - Knowledge of medical claims and terminology - Ancillary facility or FQHC/RHC experience - Experience working with one or more of the following: APEX, PMDM, PAAG Benefits - Benefits starting day 1 of employment - Competitive 401k match - Generous Paid Time Off accrual - Tuition Reimbursement - Parent Leave Work at Home Requirements - Minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested - Satellite, cellular, and microwave connection can be used only if approved by leadership - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Interview Format As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $44,900 - $60,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides: - Medical, dental and vision benefits - 401(k) retirement savings plan - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) - Short-term and long-term disability - Life insurance - Many other opportunities Application Deadline 05-08-2026

• Proactively monitoring, maintaining, and enhancing the performance, availability, and reliability of managed WiFi and network infrastructure • Work with advanced monitoring platforms, real‑time telemetry and performance analytics tools • Maintain, configure, and continuously enhance network monitoring platforms • Monitor and analyse key performance metrics to identify trends • Investigate and resolve network performance issues • Perform root cause analysis and work collaboratively with internal engineering teams • Optimise alerting by refining monitoring thresholds • Own the development and maintenance of reporting and dashboards • Monitor for potential security risks • Identify and assess customers’ needs to achieve customer satisfaction • Build sustainable relationships with customers through open communication • Provide appropriate solutions and alternatives for customer queries.

• Serve as top-level escalation for complex network/security incidents • Lead major incident resolution and post-incident improvements • Ensure high availability and security of global platforms • Support hybrid cloud/on-prem connectivity • Drive monitoring optimization and automation • Mentor mid-level engineers

- Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility. - Notify and escalate issues internally and externally as required in support of network outages and restoration events. - Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems. - Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core. - Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems. - Provide updates to customers, internal groups, and vendors as required in a timely manner. - Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements. - Validate restoration and repair actions made to correct issues and clear alarms once approved. - Validate operational success of development and maintenance. - Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure) - Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation. - Open cases with third party vendors and drive for resolutions within required SLA’s where applicable. - Comply with established Change Management and Incident Management processes.