Blue Stream Fiber

• Underwriting model support including need for rapid revisions, AS-SOLD models based on signed contracts, support for Weekly Sales Handoff meetings and training to new associates. • Creation and management of underwriting model process guidebook to ensure sales, legal, and operational teams are following the appropriate processes and procedures. • Exceptional communication skills as this interacts daily with C-Suite partners as well as periodic interactions with financial sponsor. • Preparation, analysis, review, and support of contract renewals/amendments from inception to customer signature. • Works cross functionally against tight deadlines and across many levels to achieve results. • Supports the annual budget and monthly forecasts as needed. • Monthly review, testing and approval for Bulk Rate Increases. • Provides ongoing financial analysis, with emphasis on revenue, cost of sales, operating expenses, and overall profitability. • Analyze and evaluate operational performance metrics to ensure goal alignment and focus on strategic goals. • Assistance in the preparation of Monthly Operating Reporting package where needed. • Develop financial models to analyze/explore new opportunities. • Circuit Costs budget and forecast updates as needed. • Monthly updates and outputs to Consolidated PL including latest sales/dates/build multiples, backlog List, pipeline trends, graphical presentation of ARPU by business segment and Commercial connects/disconnects. • Tracking and forecasting Bulk and Right of Entry project go-live dates and impacts to company’s performance. • Develop, maintain, and distribute ad-hoc reports as needed. • Performs other related duties as necessary or assigned.

• Own and maintain the company's revenue operations infrastructure, including sales pipeline, portfolio, performance, and KPI reporting, ensuring a single source of truth across Sales, Marketing, Finance, Product, and Operations. • Develop and deliver executive-level reporting, insights, and recommendations related to pipeline health, conversion performance, forecast accuracy, sales attainment, and business trends. • Drive monthly, quarterly, and annual revenue planning processes by translating market opportunities, pipeline data, and historical performance into actionable targets and operating plans. • Manage and optimize revenue systems, reporting tools, and business processes to improve visibility, scalability, data integrity, and operational efficiency. • Lead cross-functional strategic initiatives focused on accelerating sales growth, improving conversion rates, reducing contract-to-activation timelines, and standardizing operational processes. • Partner with senior leaders across Sales, Marketing, Finance, Product, and Operations to identify business opportunities, solve operational challenges, and execute strategic priorities. • Partner to define the Revenue Operations roadmap, including CRM enhancements, reporting automation, AI-enabled capabilities, and continuous process improvement initiatives. • Establish performance metrics, governance processes, and project management disciplines to ensure successful execution of key business objectives and transformational programs. • Serve as a trusted advisor to leadership by providing data-driven insights that support decision-making, resource allocation, and long-term growth strategies. • Expertise in Power BI data modeling, DAX calculations, and dashboard optimization. • Experience leveraging PowerQuery to automate and standardize reporting workflows. • Knowledge of RevOps best practices and GTM operational processes. • Familiarity with AI-driven operational tools and automation. • Experience supporting executive leadership and board-level reporting. • Strong process improvement and change management capabilities.

• Lead, develop, and mentor the growth of assigned Community Engagement team members. • Work to hold team members accountable to their professional growth and development through continuous developmental efforts. • Manage customer escalations in a manner that results in favorable customer satisfaction ratings. • Coach and provide support on escalations/attendance/performance and all other agent behavior. • Ensure coverage is secured for all duties given to the department. Assigning duties to team in an equitable manner, taking regional territories into account. • Think abstractly, identifies patterns, and generates ideas and solutions. • Develop and implement communication strategies to ensure positive and productive relationships with internal and external stakeholders. • Conduct side-by-side coaching, monitor on-site performance, outbound phone activity/queues and accountability reports. • Coach and train team in processing face-to-face interactions with customers while maintaining a high-level of customer satisfaction and exceeding department goals. • Execute incentives that motivate sales performance to meet and exceed KPI’s. • Input and maintain accurate data entry of all relevant information into ICOMS or other tools as necessary. • Ensure Marketing/Promo’s match and work in ICOMS and working with MIS to resolve issues with campaigns. • Possess excellent Leadership and Team Building Skills. • Build interdepartmental relationships. • Lead associates to exceed personal, team, and department goals. • Complete monthly and quarterly goals check-ins. • Other duties as assigned.

• Conduct site surveys and analyze property layouts requirements to develop wireless network solutions • Design and implement wireless network infrastructure, including access points and antennas • Configure and manage wifi access points, controllers, and related network equipment. • Collaborate with internal teams to resolve wireless network issues or advise on optimization • Maintain documentation of network configurations, changes, and incidents. • Provide training and technical guidance to clients and other team members. • Create documentation outlining network topology, standards, and procedures • Stay up-to-date with industry trends and technological advancements • Conduct regular performance monitoring and reporting of Wi-Fi networks • Work closely with other departments, including IT, Network Engineering/Operations, Finance, and Customer Support, to ensure seamless delivery of video services. • Collaborate with vendors and partners to evaluate and integrate new technologies and services. • Engage with customers to gather feedback and ensure satisfaction with Wi-Fi services.

- Conduct proactive monitoring, remote diagnostics, and maintenance activities for network devices within areas of responsibility. - Notify and escalate issues internally and externally as required in support of network outages and restoration events. - Create tickets per guidelines and execute pre-defined scripts in case of alarms and incidents reported by network element management and other fault detection systems. - Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies – HFC(CMTS), FTTX(GPON) IP Core. - Isolate and resolve subscriber voice, video, and data issues by correlating information from network equipment and monitoring systems. - Provide updates to customers, internal groups, and vendors as required in a timely manner. - Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements. - Validate restoration and repair actions made to correct issues and clear alarms once approved. - Validate operational success of development and maintenance. - Close trouble tickets and provide feedback/updates to knowledge base (e.g., Methods of Procedure) - Provide feedback and recommendations for Operations Support Systems (OSS) tools improvements, process flows, event management and correlation. - Open cases with third party vendors and drive for resolutions within required SLA’s where applicable. - Comply with established Change Management and Incident Management processes.

• Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. • Develop strong relationships with property management that is conducive to the sale and retention of Blue Stream products and services. • Provide ongoing sales support to assigned properties. • Utilizes advanced knowledge of Blue Stream's products and services as well as sales process experience to maximize sales. • Works with moderate guidance in own area of expertise. • Tasks may involve project management, strategic planning, sales support, product design, service application, logistics, and marketing.

- Drive sales and subscriber growth through direct, in-person engagement within assigned communities . - Conduct door-to-door outreach, community events, and property engagement initiatives. - Identify customer needs and recommend appropriate Blue Stream Fiber solutions (video, internet, voice). - Upsell and cross-sell services to maximize revenue and customer satisfaction. - Educate residents on product offerings, pricing, and service enhancements. - Partner with the Account Manager to build strong, long-term relationships with property managers as a trusted sales advisor. - Serve as the dedicated sales representative for assigned properties, ensuring leasing offices are stocked with marketing materials that drive adoption, visibility, and revenue growth. - Assist during town halls to educate residents on new service availability. - Support onboarding and installation phases. - Serve as the on-site sales subject matter expert throughout property launches and conversions - Create and manage customer orders within the ICOMS billing system. - Utilize internal systems for data entry, customer registration, and account updates. - Request from Account Manager or Field Sales (Manager or Supervisor) who will submit and coordinate marketing collateral requests (flyers, welcome letters, etc.). - Provide feedback to improve sales processes and customer experience. - Stay informed on competitive offerings, market trends, and industry developments. - Contribute to community-level sales strategies and penetration goals. - Partner with leadership to drive performance and achieve revenue targets. - Collaborate with Field Sales Manager to meet and exceed sales objecti

• Support Product Managers with ongoing analysis of product performance, customer behavior, and operational metrics. • Pull and validate data from internal systems to support product decisions and day-to-day execution. • Assist in evaluating product changes, pricing updates, and new initiatives through structured analysis and reporting. • Track and monitor key product metrics (e.g., revenue, adoption, churn, usage) and provide regular updates. • Develop, maintain, and distribute recurring reports and dashboards related to product performance and KPIs. • Respond to ad hoc data requests with accurate, timely analysis. • Ensure data consistency and accuracy across reports and systems. • Identify trends, anomalies, and data gaps, and escalate findings as needed. • Gather, document, and maintain business and functional requirements for product initiatives and system enhancements. • Translate business requests into clear, structured requirements for Engineering, IT, and Operations teams. • Create and maintain documentation including process flows, use cases, and business rules. • Ensure requirements are complete, organized, and aligned with business needs before handoff to technical teams. • Support execution of product initiatives across the lifecycle, including launches, updates, and operational changes. • Track deliverables, timelines, and dependencies to ensure projects stay on schedule. • Assist with testing, validation, and rollout activities to ensure accuracy and completeness. • Help monitor post-launch performance and document outcomes. • Work closely with Product Manager and Marketing, Sales, Finance, Operations, and Engineering to support execution of product-related work. • Follow up on open items, track action items, and ensure alignment across teams. • Act as a point of contact for clarifying requirements and resolving day-to-day questions from stakeholders. • Assist with analysis of pricing changes, promotions, and product packaging across all service lines. • Support Finance and Marketing with data gathering and performance tracking for offers and promotions. • Maintain documentation of pricing structures and changes. • Gather competitive pricing and promotions for key competitors and market segments and update regularly.

• Manage assigned projects from inception to completion, ensuring that all activities, including contracting, design, product/equipment ordering, zoning, permitting regulatory, construction, optimization, close-out, and efficiently coordinated and completed on time within budget and in accordance with the underlying contract • Manage all external vendors and coordinate with internal teams necessary for timely completion and within budget. • Directly advise and influence decisions of leaders in all aspects of work. • Responsible to negotiate costs within scope of project, hold vendor accountable to ensure the budget is maintained; ensure everyone is aware of issues that will affect project completion or cost. • Develop accurate project plan, scope, and budget for all assigned projects, modify as needed and direct closeout of completed jobs including the receipt of all required documentation and managing scope creep. • Lead internal and external deployment meetings with other managers and team members to review the status of each job and implement changes as necessary to ensure timely project completion. • Travel and attend customer deployment meetings to provide customer with comprehensive job status reports and resolve any conflicts or issues that arise. • Ensure accurate and complete files maintained for projects and appropriate closeout documents distributed in a timely manner in accordance with corporate and customer standards. • Ensure that all jobs are accurately maintained in a project tracking system, invoiced, and closed with complete accuracy.

- Partner with permitting team to ensure approvals for any power related items that require permits are secured timely every time and serve as the senior escalation resource to solve any issues. - Tightly oversee all internal coordinator and 3rd party Business Partners to ensure actual construction of network extension, micro-ring buildouts and power enablement are completed up to the highest standard of Blue Stream Fiber. - Oversight of developer relations as it relates to ensuring build schedules are timely and partnering on solution to any changes in delivery – overseeing coordinator resource(s). - Serve as key input into CapEx forecasting and budgeting for Transport, Network Extension and Ring projects – be the internal source of truth for delivery timelines & updates inclusive of unit counts coming online. - Accountability in supporting planning and execution. - Establish and maintain strong relationships with vendors, suppliers, and contractors involved in delivery. - Manage the FPL relationship – ensure that we are on time for payments and following protocols across Florida. - Provide requirements to Supply Chain for procuring UPS and temporary power (e.g. generators) – ensure these are installed including to specification.