• Lead and develop a high-performing Non-Personal Account Operations team responsible for onboarding, verification, and maintenance of corporate, trust and other non-personal account types. • Own the non-personal account opening lifecycle, including KYB checks, documentation review, and system updates across a suite of proprietary and vendor-provided operational tools. • Design and maintain clear SOPs, runbooks, and controls for entity onboarding, role-based access, director/owner changes, and entity bank linking, ensuring processes are auditable and aligned with CIRO and internal risk standards. • Monitor and improve key performance metrics (e.g., turnaround time, error/defect rates, escalations, audit findings) and use data to prioritize automation, tooling, and process improvements in partnership with Product, Engineering, and Data teams, bringing an operational perspective to requirements, UX tradeoffs, and rollout plans so new features and business lines are robust from day one. • Manage complex escalations and edge cases, working closely with Compliance and AML to ensure safe outcomes for clients and the firm. • Support audits and regulatory reviews related to non-personal accounts by ensuring documentation, controls, and data are complete, accurate, and easy to evidence. • Build strong cross-functional relationships with CXO, Funding/Internal Transfers, Tax, and other brokerage operations teams to ensure non-person clients experience consistent, high-quality service across all touchpoints.

Associate I - Emergency Management (Remote) About CONSTANT CONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place. We provide an innovative and welcoming environment where talented professionals make meaningful impacts within supportive and flexible work arrangements. Position Summary & Key Responsibilities As an Associate I, you'll build solutions that help state, local, and Federal clients better prepare for, respond to, and recover from disasters. To be successful in this role, you'll need to excel in four key areas: - Project Work: Manage or support emergency management planning, training, exercise, or outreach projects; produce high-quality deliverables based on contractual requirements, while working within a healthy timeline, budget, and team environment - Client Relationship Management: Communicate effectively with clients and provide reliable service to build trusting relationships and align solutions with their needs - Subject-Matter Expertise: Apply emergency management knowledge to identify solutions, thinking from the perspective of the client - Leadership and Culture: Work collaboratively with project team members by aligning expectations, building processes, and ensuring 360-degree feedback that is timely, candid, and supportive Every CONSTANT team member is expected to proactively contribute to our positive and collaborative culture by upholding our core values of integrity, service, quality, team, and gratitude. Must-Have Qualifications - Bachelor's degree or equivalent experience - 3+ years of progressive consulting, emergency management, and/or professional service delivery experience - Excellent communication, writing, and facilitation skills - Proficiency in MS 365 suite - U.S. Citizenship - Ability to travel approximately 20% - Ability to pass Federal background investigations Nice-To-Have Qualifications - Direct experience working with state and local emergency management agencies - Experience with Emergency Operations Plans (EOPs), hazard mitigation planning, or Chemical, Biological, Radiological, Nuclear, and high yield Explosives (CBRNE) projects - Master's degree in emergency management, public administration, or a related field - Project Management Professional (PMP) certification - Certified Emergency Manager (CEM), Master Exercise Practitioner (MEP), or Certified Business Continuity Professional (CBCP) certification What We Offer - Meaningful work on a high-performing team - Opportunities to grow with a rapidly expanding company - Welcoming, collaborative, and flexible work environment - Comprehensive benefits package including healthcare, retirement plans, bonuses based on company and individual performance, and flexible paid time off CONSTANT is an Equal Opportunity Employer and welcomes applications from all qualified individuals. Employment decisions are based solely on job-related factors without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.

• Manage Market Executives of Operations, including process and personnel management, achieving financial goals • Oversee and deploy Remote/Regional Clinical Managers • Develop market plans, including growth strategies, budget, and annual planning; monitor market expenditures • Direct market billing and credit activities; review billing rates; coordinate with Business Service Center for accounts receivable activities • Analyze market conditions, competitors, and business volume • Backfills for Market Executives of Operations to oversee Branch Directors if a Market Executive role is vacant • Partner with sales counterpart to ensure continued branch growth by expanding our client base • Work with clinical team to ensure quality deliverables • Provide coaching and mentorship to Market Executives of Operations and Remote and Regional Clinical Managers

Associate Operations Specialist Location: Remote / Mid central region Preferred Ready to make a difference? Come join our team as an Associate Operations Specialist supporting commercial energy efficiency programs. The Associate Operations Specialist will work with a cross-functional team of program management, finance, technical, and marketing personnel. You will be responsible for the preparation and submission of weekly invoices, report generation and reconciliation, updating monthly presentations for our client and managing and reviewing project applications. Additionally, you will work with IT and Delivery teams, maintain organized records, and identify inefficiencies in the current invoice process to suggest improvements.  This role will interface with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures Why You Will Love Working Here - Quality of life: Flexible workplace arrangements, work-life balance  - Investment of the community: Donation matching, volunteer opportunities  - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan  - And many, many more (Ask your recruiter for more details!)  What You Will Be Doing As an Associate Operations Specialist, you will work with all levels of our team, including our program managers, program operations manager, field inspectors, and IT support group. You will provide a variety of administrative support to ensure our various rebate programs meets goal. Other responsibilities include: - Provide support for field-based staff and a network of participating Trade Allies  - Maintain ongoing communications with participating contractors, customers, and consultants.  - Clarify and resolve/escalate customer/contractor concerns related to program participation, as necessary.  - Review project application forms and submittals. - Review technical specifications, calculations, and cost estimates for energy efficiency projects.  - Assist technical teams to ensure QA/QC standards for the program are met.  - Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.  - Process program incentive payments per established policies and procedures.  - Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.  - Data entry as part of our invoice process and program forecasting - Creating Excel formulas, pivot tables, and macros on a daily basis - Managing various invoicing and reporting processes, performing QA reviews with project managers, and submitting for client approval. - Leading communication with IT group, monitoring IT tickets, and recommending improvements based on use of IT tools - Monitoring program metrics and identifying and evaluating trends in the data - Maintaining and updating shared files, resources, and program documents - Learning, maintaining, and updating process workflows and team manuals What we need you to have (minimum qualifications): - Bachelor’s Degree (or applicants can substitute one year of related experience for one year of education) - 1+ year(s) professional experience in administration, operational support, data analysis, quality assurance, research and/or related experience What we would like you to have (preferred qualifications): - Experience performing data and/or financial calculations, analyzing program metrics, identifying trends, and evaluating process inefficiencies - Demonstrated success operating in complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products - Ability to communicate effectively, written and verbally, with clients and colleagues at all levels - Advanced proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) - Demonstrated ability to work independently and takes ownership of processes. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)