Bank on Crypto.
Community Moderator
Location
United Kingdom
Posted
68 days ago
Salary
0
Seniority
Senior
Job Description
Community Moderator
Plutus
• Actively monitor and engage with users across our social media platforms, forums, and other community channels. • Ensure that all community interactions adhere to our established guidelines and policies. • Encourage positive and constructive discussions within the community. • Respond to user inquiries and provide assistance with their issues, escalating to relevant departments when necessary. • Assist in creating and curating content to keep the community engaged and informed. • Gather user feedback and insights to help improve our products and services. • Help plan and execute community events, webinars, and other activities to foster engagement and loyalty. • Produce regular reports on community activity, user feedback, and overall sentiment. • Host engaging AMAs on X (Twitter) and Discord, fostering constructive conversations that captivate and inform our audience.
Job Requirements
- Previous experience as a community moderator, customer support specialist, or similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to mediate conflicts effectively.
- Familiarity with social media platforms, online forums, and community management tools.
- Interest and knowledge in blockchain technology, cryptocurrencies, and fintech.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Ability to work collaboratively with different teams to ensure the community's needs are met.
Benefits
- Remote Work: Enjoy the flexibility of working remotely with a dynamic and innovative team.
- Professional Growth: Opportunities for professional development and career advancement.
- Inclusive Environment: Be part of an inclusive work environment that values diverse perspectives and backgrounds.
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