Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Director of Operations (MES/HTS) to join our growing team. Job Summary: The Director of Operations (MES/HTS) will play a pivotal role in ensuring the seamless and efficient delivery of services, maintaining compliance with client service level agreements, and driving continuous improvement initiatives to enhance organizational performance. This is a vital, client-facing, team-supporting role within the highly effective global team that operates and enhances the Medicaid Management Information System ***This position is remote*** Responsibilities: - Coordinates and directs the day-to-day Medicaid Management Information System business operations and directly oversees maintenance and operations activities. - Directs Operations functional teams across the MMIS business and works independent of supervision. - Provides highly strategic direction across multiple programs. Works independent of supervision. - Oversees programs with a typical team size of 35 resources with an annual budget and oversees direct reports within the operations. - Oversees compliance to Service Level Agreements, includes monitoring and tracking client specific SLAs to ensure SLAs are met. If an SLA is not met, works with teams on corrective actions to prevent missing SLAs in the future. - Works closely with subcontractors and vendors and provides input for subcontractor and vendor contracts. - Leads key management decisions working closely with senior management. - Fosters and demonstrates thought leadership in improving operations and collaborates with systems in identifying improvements. - Develops relevant metrics for the Operations function and uses metrics as a basis for communication and continuous improvement. - Provides support in transformation and change management initiatives as they pertain to the Operations team and to Acentra Health’s overall business strategy and objectives. - Demonstrates advanced knowledge of operations methodologies, best practices, and procedures; and applies them to projects to ensure that Operations team objectives are achieved. - Interfaces with senior management and can be called upon to provide industry best practices. - Provides input to management for the operations functional team budgets. - Synthesizes many perspectives or conflicting ideas to arrive at a recommended path forward. - Partners with clients and analyzes issues and problems from the client perspective. - Keeps abreast of new technology and market developments. - Adheres to Acentra Health standards and processes. - Recruits and evaluates highly skilled, motivated leaders and individual contributors, and recommends potential new hire resources to meet client commitments in alignment with project objectives. - Closely coordinates with Operations Leaders accountable for Change Requests, Project Management, Application System Analysis, Software Quality Assurance, Enterprise Information Services, Delivery Services, and the Enterprise Program Management Office. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. The list of responsibilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary. Qualifications Required Qualifications: - Requires a bachelor’s degree and 10+ years of relevant experience, including 5+ years of operations leadership experience at large complex organizations, including leading centralized or matrixed teams OR (The Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree is typically required, the company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidates has an Associate's degree, the company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor’s degree). - Knowledge of contract and procurement processes. - Experience with HealthCare operations. Experience with Public Sector HealthCare programs. - Ability to communicate with all levels of management and across functional lines. - Highly organized with analytical skills and attention to detail. - Ability to adapt to task/project changes, possessing a demonstrated ability to handle multiple projects with varying priorities. - Excellent communication skills (verbal, written) with strong presentation and facilitation skills. - Able to work within multiple groups of employees, willingly share time, knowledge and information with others. (same - Strong experience working both independently and in a team-oriented, collaborative environment.(same - Excellent problem-solving, analytical, and evaluative skills. - Excellent client relationship skills. - This role may require up to 50% travel. Preferred Qualifications: - Broad knowledge of infrastructure and application technology stacks. - Understanding of SharePoint applications, Teams, etc. - Knowledge of Microsoft Word, Excel, Project, and Visio, with a working knowledge of the rest of the Microsoft Office suite of applications. - Domain knowledge of Medicaid, or healthcare verticals. - Strong negotiation skills. - Technical understanding with ability to communicate and translate technical impacts, technical solutions, root cause, and corrective actions into business concepts or layman’s terms. - Ability to mentor individuals to senior and management roles. Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay range for this position is listed below. “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” Pay Range USD $170,000.00 - USD $210,000.00 /Yr.

Overview If you are looking for more than a job, join Attain Finance (Cash Money) to start your career! Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation! When you join Cash Money, you become part of the Attain Finance team, our parent company with multiple brands and store operations across US and Canada.  You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.  We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain Finance family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success. Why you would love to work at our company: "I embarked on my career as a Recovery Officer at Cash Money in February 2021, following my return from maternity leave during the pandemic. I sought a stable position with growth potential and the flexibility to work from home. By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role within the Recovery Department. In March 2024, I advanced to the position of Quality Assurance Business Analyst, collaborating closely with both the US and Canadian brands. My contributions include developing new procedures, implementing a new call flow, conducting process testing, and performing daily targeted listening tests to ensure adherence to company policies. Additionally, I have enhanced my presentation and facilitation skills and have been given a greater voice among the leadership team. I am enthusiastic about continuing my development and growth with Attain Finance." ~Shannon E. - QA Business Analyst, Attain Finance– Canada “Since joining Cash Money in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my skill set. I transitioned into a Team Leader role, where I honed my leadership abilities and was able to guide my team to success. In 2023, I took on a new challenge by joining the Corporate Sales Team, further broadening my expertise, and contributing to Attains growth. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now focus on streamlining processes and driving operational efficiency. My journey here has been a rewarding experience, and I’m excited to continue contributing to the future success of Attain Finance!” ~Gregory S., Strategic Operations Specialist, Attain Finance - Canada Responsibilities The Collections Supervisor is responsible for leading and developing a team of Collections Account Specialists to minimize financial loss, protect portfolio performance, and ensure compliance with regulatory and company standards. This role provides daily direction, coaching, and oversight to drive recovery performance while maintaining high standards of customer dignity, documentation accuracy, and operational excellence. The Supervisor balances results-driven leadership with strong risk management practices and ensures the team consistently meets recovery KPIs, audit requirements, and quality standards. Success in this role is measured by team performance, delinquency reduction, compliance adherence, employee engagement, and overall portfolio health. Hours of Operation: (Eastern Time) - Monday to Friday 8AM to 11PM - Saturday availablity Position: - Remote - Based in Canada Qualifications Team Leadership & Performance Management - Lead, coach, and develop a team of Collections Account Specialists. - Monitor daily performance metrics including delinquency rates, repayment commitments, broken promises, call quality, and compliance adherence. - Conduct regular one-on-one meetings, coaching sessions, and performance reviews. - Develop action plans to address performance gaps and support continuous improvement. - Provide real-time guidance on complex, high-risk, or escalated accounts. - Foster a culture of accountability, professionalism, and collaboration. Collections Strategy & Portfolio Oversight - Oversee assigned portfolio segments to ensure timely and effective recovery efforts. - Ensure consistent application of collection strategies, including repayment plans, deferrals, and restructures in accordance with policy. - Identify trends in delinquency, broken promises, and default risk and implement corrective strategies. - Partner with senior leadership to recommend process improvements that enhance recovery outcomes. - Support workload balancing and queue management to maintain service levels. Compliance, Risk & Audit Management - Ensure team adherence to all applicable federal and provincial collection regulations and privacy legislation. - Monitor call recordings and documentation to ensure proper consent and accurate account notes. - Support internal and external audits by maintaining audit-ready documentation standards. - Investigate and escalate potential fraud, disputes, or compliance concerns as required. - Reinforce mandatory training completion and policy updates. Operational Excellence - Utilize dashboards and reporting tools to track team KPIs and recovery performance. - Analyze performance data to identify opportunities for operational improvements. - Implement process enhancements to strengthen documentation discipline and compliance standards. - Support cross-functional collaboration with Compliance, Risk, and Operations teams. Customer Experience & Escalations - Manage escalated customer complaints or complex cases requiring supervisory intervention. - Ensure customer interactions remain professional, respectful, and solution-focused. - Balance customer circumstances with company risk exposure and portfolio protection. Talent Development & Engagement - Support onboarding and training of new team members. - Provide ongoing skill development in negotiation, compliance awareness, and portfolio management. - Promote a positive, performance-driven team culture. - Recognize and reward strong performance and improvement efforts. Qualifications & Experience - High School Diploma or equivalent (post-secondary education in Business or Finance preferred). - Minimum 3 years of experience in collections, recovery, or financial services. - Minimum 1 year of leadership, coaching, or supervisory experience preferred. - Strong knowledge of delinquency management and risk mitigation practices. - Demonstrated ability to manage performance in a KPI-driven environment. - Strong understanding of regulatory compliance within collections. - Excellent leadership, communication, and problem-solving skills. Working Conditions - Remote centralized contact centre environment. - Frequent use of phone systems, reporting dashboards, and account management platforms. - Performance-driven environment with defined team recovery metrics. - May require flexible scheduling, including evenings or weekends. Key Competencies - Leadership & Coaching Ability - Recovery & Negotiation Expertise - Compliance & Regulatory Oversight - Strategic Thinking & Portfolio Management - Accountability & Integrity - Documentation & Quality Discipline - Emotional Intelligence - Results Orientation - Decision-Making & Sound Judgment Job Type: Full Time Hourly: $26.00 to $31.25 CAD + Ability to Earn Monthly Bonus The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average.  The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller #ATTAINRP #Remote #AttainFinance EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works. Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.

• Operational Leadership: Serve as an operations lead for multiple projects, with primary focus on ensuring that permitting and compliance are seamlessly integrated into the project lifecycle. • Permitting SME Support: Act as the subject matter expert consulting on permitting, guiding teams through regulatory requirements, managing permitting schedules, and proactively resolving permitting challenges to avoid project delays as a client facing key communicator. • Project Controls: Support in the implementation and monitoring of project control systems, including budget management, and risk assessments. Provide accurate reporting and early warnings for potential deviations. • Process Optimization: Continuously evaluate and enhance permitting and project control processes to improve efficiency, accuracy, and compliance. • Collaboration: Coordinate with multidisciplinary teams, clients, and external agencies to ensure all operational requirements are met and project objectives are achieved. • Data-Driven Decision Making: Leverage project data to inform operational strategies, identify trends, and recommend improvements. • Quality & Safety: Uphold the highest standards of safety and quality throughout every phase of project execution.

• Deliver a standout client experience. Bring empathy, clarity, and energy to every interaction. • Serve as a trusted guide for clients during onboarding, ensuring each group starts on time and understands how HRA benefits work for their employees, and feels confident managing their program within the expected onboarding timeline to avoid late starts. • Answer questions and resolve issues across channels (phone, text, email, chat) related to benefit administration, HRA compliance, and billing within SLA. • Problem-solve with urgency when setup or configuration issues arise, ensuring programs start accurately and on schedule. • Contribute to process improvements by documenting best practices and refining internal workflows related to ICHRA operations.