We’re looking for a Customer Success Manager who thrives on building relationships, driving product adoption, and helping customers get real value from a SaaS platform. This is a hands-on role where you’ll guide customers from onboarding to long-term success—ensuring they fully leverage the platform to improve their accounts receivable workflows. If you enjoy combining customer support, onboarding, and proactive engagement, this role is for you. What You’ll Do - Lead onboarding and activation of new customers - Drive ongoing engagement and product usage - Proactively reach out to inactive or underutilized accounts - Provide support via chat, email, and calls - Educate customers on best practices and platform features - Help optimize payment processes and collections workflows - Build strong relationships and identify opportunities for testimonials and case studies Who You Are - 3+ years of experience in Customer Success, SaaS onboarding, or support - Strong communicator who enjoys working directly with customers - Comfortable with outbound follow-ups and light demos/sales conversations - Tech-savvy with a problem-solving mindset - Proactive, organized, and detail-oriented Tools & Setup - Fully remote role - Hubstaff is required during working hours Why Join? - High-impact role with direct influence on customer success - Mix of support, strategy, and relationship-building - Opportunity to work closely with a growing SaaS product - Stable remote schedule with clear structure

• Install and configure Boardwise for multiple clients on the Azure platform • Troubleshoot and resolve technical issues related to Azure services • Work with customers to analyze requirements and develop appropriate solutions • Maintain and improve technical documentation (installation guides, etc.) • Continuously improve deployment automation and cloud architecture • Provide technical support to customers as needed (remote) • Closely collaborate with the internal development team on technical challenges • Optimize deployments, performance, and architecture

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Customer Success Specialist to join our Account Management team. In this role, you will be responsible for providing crucial support to our Account Management team, taking full ownership of complex billing inquiries and data analysis to drive business forward. You will act as a vital support system, directly impacting our ability to serve clients by creating compelling financial summaries and presentations that strengthen our long-term partnerships. What You’ll Do - Strategic Support & Presentation: Create solid data presentations and financial breakdowns to be shared directly with customers, ensuring key information is summarized effectively to drive client value. - Relationship Management: Collaborate closely with the Account Management team through various communication channels to address customer needs, concerns, and strengthen overall client relationships. - Issue Ownership: Manage and resolve complex billing-related inquiries and customer issues from start to finish, ensuring compliance with organizational standards and total account accuracy. What You’ll Bring - Professional Experience: Proven experience in a role requiring advanced problem-solving, critical thinking, and the ability to work independently with moderate supervision. - Communication Excellence: Advanced proficiency in English (written and verbal) with the ability to communicate effectively across multiple professional channels. - Technical Proficiency: Intermediate skills in Microsoft Excel for data summarization and financial reporting. - Analytical Ability: A strong track record of taking ownership of complex tasks and translating data into actionable insights for stakeholders. What We Offer - Remote Flexibility: Ability to work remotely as part of a global team. - Professional Growth: Opportunities for continuous learning and career advancement within a multinational environment. - Inclusive Culture: Experience a culture of belonging where your voice is valued and encouraged. - Comprehensive Benefits: Competitive compensation and wellness plans aligned with your professional experience Category: Sales

• Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently. • Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. • Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience. • Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform. • Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. • Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions. • Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. • Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design.