To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. You are customer-obsessed and a trusted expert in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on—it’s about the continuous optimization, cultural adoption, and governance of AI solutions. As the Agentic Customer Success Director, you are the strategic architect of value. You move beyond the initial implementation to ensure deep, operationalized adoption of contracted use cases. You ensure the "AI Flywheel" keeps spinning by orchestrating a complex ecosystem of internal Salesforce teams and consulting partners, while using agent telemetry to drive data-driven improvements, and identifying the next high-impact opportunities for the customer. Your Impact - Enable the Customer Center of Excellence (CoE): Lead the customer in building and nurturing their internal CoE. Train "Agent Champions" and empower the customer to independently iterate, govern, and scale their AI footprint. - Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use these data-driven insights to proactively recommend optimizations to the customer’s supply chain workflows. - Ecosystem Orchestration: Guide the customer’s Agentic Enterprise journey. Coordinate seamlessly with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified customer experience. - Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Your success is measured by the customer’s ability to fully utilize their investment against high-impact processes. - Value Realization & ROI: Define, track, and report on quantifiable business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g., reducing stock-outs, automating manual triage, and improving planner productivity) using hard data from the platform. - Consultative Use Case Identification: Use your knowledge of industry processes to identify "qualified opportunities" where deploying additional AI agents solves business friction points. Tee up the business case for these new use cases, shifting the customer from reactive usage to proactive, strategic expansion. - Remove Adoption Barriers: Identify and neutralize "friction"—whether it's data quality issues in Data Cloud, user resistance, or business process misalignment—that prevents the scaling of Agentforce. - Voice of the Customer: Act as a bridge between the customer’s operational reality and Salesforce Product and Engineering teams to ensure the roadmap solves real-world supply chain hurdles. Minimum Requirements - 8+ years of work experience, with 5+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS, preferably in the domains of Supply Chain/Manufacturing or Financial Services. - Governance Leadership: Experience standing up governance frameworks or Steering Committees for large-scale digital transformation projects. - Analytical Fluency: Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers. - Consumption Model Mastery: Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity. - Strategic Communication: Exceptional ability to present complex AI outcomes to C-suite executives, shifting the narrative from technical features to business value. - AI Fluency: A deep understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into business outcomes outcomes. Preferred Requirements - Industry Domain Expertise: Deep experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, Wealth Management, Regulatory/Compliance workflows). - Systems & Back-office Process Familiarity: Experience navigating complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows. - Salesforce Ecosystem: Familiarity with Data 360, Agentforce, or Slack-based workflow automations. *LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

About Zensar Technologies Zensar is a leading digital solutions and technology services company partnering with global organizations on their digital transformation journey. A technology partner of choice, with strong track-record of innovation, credible investment in digital solutions and assertion of commitment to client’s success, Zensar’s comprehensive range of services and solutions enable clients achieve new thresholds of performance. Part of the $40 billion APAX Partners’ portfolio of companies, Zensar is uniquely positioned to help existing businesses run efficiently, manage legacy transformation and plan business growth through innovative digital platform. https://www.zensar.com Working at Zensar Working at Zensar is an enriching experience. While work is driven by innovation and passion, fun is taken seriously too. An open environment is encouraged making it easy to brainstorm with colleagues. Creative thinking is encouraged through time out activities. Moreover, the offices have been designed to foster creativity and communication, bringing a little bit of home into work every day. Zensar provides and a comprehensive benefit package for all fulltime employees. Customer Experience & Success Seeking Early-in-Career (EIC) Talent – Students, Fresh Graduates & Emerging Professionals About the Role This position is a high impact, executive sponsored talent acceleration program designed to rapidly onboard, enable, and activate early career professionals. This six-month immersive experience places participants in meaningful, innovation driven work that creates real business value for Client’s Customer Experience & Success (CEnS) organization. Participants work on hands-on technical and strategic projects, engage with senior leaders, and deliver outcome driven project results. The program is structured to help emerging talent build capabilities quickly, convert potential into performance, and grow into contributors who can drive impact at scale. Seeking Early-in-Career (EIC) Talent – Students, Fresh Graduates & Emerging Professionals Ideal Candidates - Students (Junior/Senior year – part time) - Fresh Graduates (within 6–12 months – full time) - Emerging Professionals (1–2 years of experience – full time) Education Requirements Currently pursuing or recently completed an undergraduate or postgraduate degree in: - Artificial Intelligence - Machine Learning / Applied Machine Learning - AI Engineering / Intelligent Systems - Data Science - Information Systems - Statistics or Applied Mathematics - Computer Science (with a focus on AI, analytics, cloud, or strategy) - Software Engineering (with exposure to AI, automation, or prototyping) - Computer Interaction / UX (for AI agent interactions and workflow design) Core Competencies Candidates should bring a combination of intellectual curiosity, analytical ability, and communication strength: - Analytical Thinking: Ability to work with data to identify patterns, trends, and - Communication: Ability to synthesize information and present insights clearly to stakeholders. - Project Management Fundamentals: Understanding timelines, deliverables, and stakeholder coordination. - Tech Fluency: Basic awareness of Microsoft Azure and cloud concepts is a plus. Exposure to Microsoft ecosystem tools (Teams, SharePoint, Azure) Preferred Skills Experience from coursework, projects, or internships in: - Agentic AI solutions, automation concepts, or AI enabled workflows - Data analysis using Excel, Power BI, or similar tools - Applying structured thinking to break down complex problems and propose solution paths - Demonstrated ability to move from problem identification → hypothesis → prototype/initial solution Ways of Working Candidates should be able to: - Operate independently with a solution oriented mindset, proactively identifying what needs to be done rather than waiting for direction - Navigate a matrixed organization with guidance, engaging the right stakeholders and seeking information efficiently - Take ownership of deliverables from initiation through completion - Demonstrate resilience and adaptability when working through ambiguous or evolving project contexts Soft Skills - Highly proactive, self-driven, and energized by tackling ambiguous problems - Comfortable seeking clarity, asking thoughtful questions, and engaging confidently with senior stakeholders - Strong collaborators with attention to detail and follow-through - Open to feedback, coachable, and committed to continuous learning and improvement - Naturally inclined to think in terms of outcomes and find a way forward, even when challenges arise Who Should Apply? This program is ideal for individuals who want to: - Build real-world, high impact experience at Zensar, contributing directly to priority business and innovation initiatives. - Work in a fast paced, innovation focused environment where they can apply analytical, strategic, and AI driven problem-solving skills. - Accelerate their career in analytics, AI, business architecture, or technical solutioning, gaining exposure to cross functional teams and senior leaders. - Tackle enterprise level challenges by proactively identifying problems, proposing solutions, and driving meaningful outcomes. - Thrive in ambiguity - finding a way forward even when requirements are evolving or undefined. - Develop a strong solution mindset, taking ownership of deliverables end-to-end and demonstrating resilience in complex or matrixed environments. Disclaimer: Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the country for Zensar. Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Position: Digital Renewal & Customer Success Associate Location: US - Remote Overview: BlueVoyant is seeking a Digital Renewal & Customer Success Associate to own one critical outcome, ensuring every digital customer has a proper renewal conversation and that no renewal is lost due to process failure or lack of engagement. This junior role is ideal for an organized, customer-focused professional who thrives in a high-volume environment and takes pride in process excellence and pipeline ownership. Join a team where your work directly protects revenue and shapes the customer experience at scale. Key Responsibilities: - Renewal Pipeline Ownership: Own the end-to-end renewal process for all ~325 digital customers across a rolling 12-month pipeline — ensuring every account is tracked, prioritized, and actioned with no renewals falling through the cracks. - At-Risk Identification & Prioritization: Proactively identify and prioritize at-risk renewals based on health signals and engagement data — escalating concerns early and partnering with the right internal teams to resolve issues before they become losses. - Renewal Conversations & Forecasting: Conduct renewal conversations directly with customers and maintain accurate forecasting and pipeline hygiene in Salesforce — ensuring leadership always has a clear and reliable view of digital renewal performance. - Customer Satisfaction Touchpoints: Execute structured customer satisfaction touchpoints across the digital portfolio to identify risk early, capture customer sentiment, and escalate as needed to protect retention and customer experience. - Process Consistency & Playbook Adherence: Ensure process consistency across all digital accounts per established playbooks — bringing discipline and reliability to every customer interaction and renewal motion. Target Profile: 1–3 years in Customer Success, Account Management, or a client-facing SaaS role. You are highly organized, comfortable managing a large book of business, and motivated by hitting targets and keeping commitments. Salesforce familiarity is preferred. You Are a Strong Fit If You: - Are energized by owning a process end to end and seeing it through - Can manage a high volume of accounts without losing attention to detail - Are proactive — you identify problems before they escalate - Communicate clearly and confidently with customers - Take pride in pipeline hygiene and forecast accuracy - Are looking to grow your career in Customer Success or Revenue Operations About BlueVoyant At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability! Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies. Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America. BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with additional insights to support fair and efficient hiring decisions. Please note that all applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process. For more information on how we process your personal data, please review our Candidate Privacy Notice available at https://www.bluevoyant.com/candidate-privacy-notice. All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. BlueVoyant Candidate Privacy Notice To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice

• Serving as the primary technical expert on the Cyera Platform • Establishing yourself as a trusted advisor to customers • Driving customer adoption through effective onboarding and training processes • Gaining a deep understanding of customers' requirements • Proactively ensuring customers maximize their return on investment • Advocating for customer feedback and influencing Cyera's roadmap • Troubleshooting and resolving technical issues impacting customers • Conducting Quarterly Business Reviews with customers