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Livingston International logo
Livingston International

We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter.

Software Application Support and Trainer

Software EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 1,001-5,000Since 1945H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

31 days ago

Salary

0

Seniority

Mid Level

Job Description

Software Application Support and Trainer

Livingston International

Role Description The Software Application Support and Trainer is responsible for monitoring the helpdesk and responding to incoming issues from external Clients; performing QA testing before deployment to Production to ensure accuracy and training clients on functionality, new programming and/or changes to new and/or existing software applications. Key Duties & Responsibilities - Serves as the first point of contact for clients reporting technical issues through our helpdesk system, email and/or telephone call. - Records all incoming and resolved issues into our helpdesk system. - Troubleshoots and analyzes issues to identify the root cause of the matter. - Collaboratively works with the Manager and/or Application Development team to determine an appropriate course of action to resolve the matter in a timely manner. - Reports rejected entry to the US Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA) and works with the customs border agency to address and resolve the issue. - Trains new and/or existing clients on new software modules, changes, or logic. - Performs Quality Assurance testing of software applications to ensure the application performs as expected by the Application Developer prior to release to the production environment. - Reports test failures to the Application Developer. - Performs other related duties as assigned by management. - Adheres to established policies and procedures. Qualifications - Solid knowledge of US Customs. - Working knowledge of the CATAIR/PGA documents. - Ability to analyze, diagnose, and resolve issues. - Ability to document and outline specific steps in a clear and detailed manner (verbal & oral). - Excellent communication (written & oral) and interpersonal skills. - Excellent customer service skills. Requirements - 5 years of related experience. - High School/GED or equivalent. Competencies - Leading and Developing. - Agility. - Accountability. - Customer First Focus. - Inclusion and Collaboration. - Business Acumen and Straight Talk. Location HomeOffice New York

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