• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access

• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections. • Conduct on-site evaluations to assess product performance and identify repair needs. • Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits. • Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability. • Manage tools and supplies inventory to maintain proper stock and organization. • Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction. • Travel within assigned territory daily; overnight travel may be required depending on territory.

• 负责颇尔产品及系统的安装、调试与投运 • 服务,测试,和故障排查系统硬件,包括机械、电气,及仪表部分 • 排查 PLC 和 HMI 软件问题,可在较少监督下进行程序更新或升级 • 编制服务报告和调试报告,并参与测试方案及风险评估的制定 • 记录系统改动情况,并将相关信息及时反馈至公司内部 • 为客户提供产品操作及工艺层面的培训 • 根据项目需要进行国内及国际出差,可能包括夜间或周末出行 • 在现场服务过程中维护良好的客户关系,兼顾客户需求与公司商业利益 • 及时、准确完成工时记录、服务报告、费用报销等业务文件 • 严格遵守公司、客户现场及行业安全规范 • 在客户现场识别潜在业务机会,支持备件和服务销售 • 根据公司流程或行业变化,承担其他合理相关职责 • 分析客户需求,并基于 IB ( Installed Base )信息识别服务市场机会,为客户提供高价值的服务解决方案 • 运用 DBS 工具并管理服务销售流程,与销售团队和服务主管紧密合作,跟踪服务销售线索并推动订单达成 • 开发服务产品相关的销售工具,并帮助客户理解颇尔服务产品的价值

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role: Our Customer Experience team is seeking a Senior Field Operations Engineer to support the planning, deployment, and optimization of the Dragos Platform within customer industrial environments. In this role, you’ll work hands-on in the field and remotely to implement and support solutions across power plants, refineries, substations, and other critical infrastructure environments. You will take ownership of deployments of moderate complexity while collaborating with senior engineers on more advanced architectures. This is an opportunity to deepen your ICS/OT cybersecurity expertise while making a measurable impact on customer security posture. Responsibilities: - Serve as a technical resource for customers, supporting effective adoption and use of the Dragos Platform within ICS/OT environments. - Lead standard and moderately complex platform deployments both onsite and remotely, partnering with customers to validate network architecture, plan sensor placement, and execute deployments. - Troubleshoot platform, networking, and integration issues. - Perform upgrades, patching, and configuration changes while escalating highly complex issues as needed. - Collaborate closely with Intelligence, Services, Engineering, and Customer Experience teams on investigations and technical initiatives. - Contribute to continuous improvement by refining deployment methodologies, operational best practices, and maintaining clear, accurate technical documentation for customers and internal teams. Qualifications: - 3–5 years of experience in industrial engineering (e.g., controls engineer), IT, networking, or cybersecurity. - Working knowledge of ICS/OT environments and industrial protocols. - Solid understanding of networking fundamentals (IP networking, OSI model, Purdue model). - Strong Linux command-line experience; familiarity with scripting (Python or Shell) is preferred. - Experience supporting on-premise and/or cloud-based enterprise solutions. - Exposure to SIEM technologies and Elasticsearch is preferred - Strong analytical and problem-solving skills. - Willingness to travel up to 25%. Compensation: - Salary: £67,000 - Competitive Equity Package - Comprehensive Benefits Plan #LI-JF1 #LI-REMOTE Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.