We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness. Work from home option is available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite. Key Responsibilities: - Document problems, complete problem tickets, and request information in the support tools. - Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques. - Effectively manage call workload. - Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements. - Collaborate well in a team environment. - The full-time employee will work 5 days a week and must be able to work one weekend shift a week. Required Qualifications - 6 months of technical and/or call center experience Preferred Qualifications - Experience in a help desk/call center environment providing technical support in a retail environment. - Experience using computer hardware and software applications. Education - High School Diploma or GED required or 2 years equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/09/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Deliver outstanding customer support via chats, emails and tickets; • Managing troubleshooting processes, handling escalations, and backlog maintenance; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with other teams.

• Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions • Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software • Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties. • SQL performance monitoring / index and query tuning • Meet or exceed defined customer service satisfaction scores and meet SLAs for initial response and issue resolution. • Maintain clear, concise communication with customers and internal teams. • Accurately document all relevant information in the ticketing system. • Collaborate seamlessly with internal teams, external partners, and vendors. • Proactively escalate tickets when necessary to ensure timely resolution.

Company Description Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, Nearmap stands as the definitive source of truth that shapes the livable world. Job Description About the Role Fully Remote - PST We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain. This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value. Key Responsibilities - Serve as the primary technical point of contact for enterprise customers leveraging APIs and integrations - Troubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errors - Support custom integrations and customer-built solutions, diagnosing issues across systems and services - Manage and prioritize complex support cases, with a focus on integration and data flow challenges - Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations - Provide technical guidance and best practices for API usage, architecture, and implementation - Monitor and support critical customer workflows and integrations, ensuring reliability and performance - Lead premium support engagements for enterprise customers with complex technical environments - Contribute to API documentation improvements, developer guides, and knowledge base content - Create technical content (videos, guides, examples) to improve developer onboarding and adoption - Ensure SLA adherence and high-quality support delivery across all assigned cases - Partner cross-functionally to improve proactive support, observability, and integration reliability - Mentor team members on API troubleshooting and integration support best practices - Assist with onboarding and training of new Technical Support Engineers - Continuously develop expertise in APIs, integrations, and distributed systems - Assist with escalated cases, triaging and resolving complex technical challenges. - Meet individual KPIs. Qualifications Key Requirements - 5+ years in Technical Support, with a focus on API support and integrations - Strong experience troubleshooting REST APIs, web services, and distributed systems - Experience supporting enterprise customers with custom implementations - Familiarity with authentication methods (OAuth, API keys, tokens) - Experience working with logs, monitoring tools, and debugging techniques - Experience in Insurance or other enterprise SaaS environments preferred - Bachelor’s degree in a field related to Computer Science, Engineering, Data Science, or GIS Skills/Experience - Strong understanding of HTTP protocols, request/response cycles, and error handling - Ability to read and work with JSON, XML, and structured data formats - Working knowledge of Python, JavaScript, or similar languages for debugging and testing APIs - Experience using tools like Postman, cURL, or similar API testing tools - Strong problem-solving skills across multi-system integrations - Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders - Familiarity with remote sensing, photogrammetry, and aerial imagery applications is a plus Additional Information Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.