• Define and execute the global vision and long-term strategy for Wholesale Customer Operations. • Serve as the senior customer advocate for wholesale customers. • Provide executive thought leadership on global operating models. • Continuously improve the effectiveness and scalability of the established Global Customer Operations Center of Excellence. • Govern global customer compliance frameworks. • Drive a culture of continuous improvement. • Own and drive the end-to-end usage of analytics, as well as integration of AI across wholesale customer operations processes.

• Work through a defined backlog of approximately 1,000 vendors at a target velocity of about 40 vendors per week (roughly one hour of production time per vendor) • For each vendor, identify the right point of contact and collect three specific pieces of information: the email address where DSR requests should be sent, the lookup table showing which users have been sent to that vendor, and the unique identifier used for processing requests in the vendor's system • Reach out to internal points of contact (potentially hundreds across the company) and, where needed, directly to vendors to gather the required information • Set up meetings, send communications, and persistently follow up to obtain required data on schedule • Compile and organize the collected information into a clean handoff for engineering, who will perform the technical validation of tables and unique identifiers • Track progress and report status week over week to the privacy operations lead and broader stakeholders • Proactively identify optimization opportunities (e.g., process improvements, alternative outreach approaches) and surface them to the project lead • Partner cross-functionally with Privacy, Legal, Security, Engineering, and vendor-relationship owners to keep the work moving

• Managing day-to-day client email correspondence with agency coordinators and assistants, executives • Trafficking creative assets and liaising with internal ad ops & trading teams to ensure campaigns go live on time and to spec • Handling basic post-sales queries -- campaign status, delivery confirmations, billing questions, go-live proofs • Helping collate/compile weekly report emails (via looker studio) into client-ready formats + weekly reporting emails • Processing IOs and revising IOs in our IO platform • When needed, updating internal CRM for post-sale campaigns • Supporting the broader client success team with admin, deck formatting, and brief intake

• Leading advanced denial resolution workflows, appeals processes, and AR strategy. • Driving efforts to minimize manual rework and ensure high-quality billing resolution. • Orchestrating workflows to optimize AR aging and meet aggressive collection targets. • Researching and resolving nuanced billing denials and managing escalated appeals. • Managing complex payer configurations as part of new customer setup and ongoing performance management. • Identifying payer patterns and recommending systemic process improvements to minimize future denials. • Working closely with internal billing and RCM teams to align on organizational goals. • Using AR aging reports, denial data, and propensity-to-pay intel to prioritize team efforts.