• Leading advanced denial resolution workflows, appeals processes, and AR strategy. • Driving efforts to minimize manual rework and ensure high-quality billing resolution. • Orchestrating workflows to optimize AR aging and meet aggressive collection targets. • Researching and resolving nuanced billing denials and managing escalated appeals. • Managing complex payer configurations as part of new customer setup and ongoing performance management. • Identifying payer patterns and recommending systemic process improvements to minimize future denials. • Working closely with internal billing and RCM teams to align on organizational goals. • Using AR aging reports, denial data, and propensity-to-pay intel to prioritize team efforts.

• Serve as a catalyst for enterprise technology transformation by driving alignment across strategic initiatives and operational priorities • Partner with leadership to operationalize, track, and execute technology and organizational strategies • Lead high‑priority, cross‑functional initiatives and strategic programs spanning technology and business domains • Coordinate strategic and operational planning processes, including roadmaps and functional strategies • Support organizational design, workforce planning, and scalable operating models • Drive change management and continuous improvement efforts to enhance team effectiveness • Enable data‑driven decision‑making through the development of dashboards, KPIs, and executive reporting • Act as a trusted advisor to senior leaders, anticipating challenges and proactively removing barriers to execution

• Support partner brands by managing backend project coordination and handling customer interactions • Assist sales executives in delivering exceptional promotional product solutions • Maintain margins workbook with current information including pricing and product details • Prepare, update and maintain product presentations with product descriptions and features • Provide sales support for Enterprise house accounts and traveling sales representatives • Enter and track operational items in NetSuite or other CRM systems as required

Role Description - Work with the Board of Directors on the strategic planning, development, and performance of our wireless network and facilities operations. - Evaluate and determine new business opportunities and recommend new services to the Board of Directors. - Prepare proposals, job specifications, equipment, and quotes and negotiate agreements with new customers, other telco’s & vendors with review by the Board of Directors for any contracts & agreements. - Ensure compliance with FCC and other federal, state and local regulatory requirements. - Act as a liaison between the company & state and community groups to advance & promote local economic development projects. - Assist with Special reports in support of outside consultants, accountants, attorneys and other entities. - Represent Rural Telephone Company and Subsidiary’s to regulatory agencies, legislative bodies, and industry associates. - Manage contracts, leases, and co-location agreements related to operations and tower sites. - Prepares required telecommunication reports and filings. - Help with the daily administration of the internal operations. Have a working knowledge of all aspects of company operations and assist with the supervision of employees. Qualifications - Bachelor's Degree in telecommunications, computer information systems, management or related field; or 8 to 10 years of progressive leadership experience; or a combination of education and experience. - Strong understanding of broadband and telecom technologies. - Knowledge of RUS specifications, NEC/NESC codes, and power distribution systems preferred. - Experience in contract negotiation, project management and financial decision making. - Knowledge of FCC Uniform System of Accounts, cost separation processes, and NECA and AECA procedures. - Knowledge of company products and services, Federal and State laws, and industry practices. - Strong leadership, communication, analytical, and problem-solving abilities. Disclaimer The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job.