• Managing day-to-day client email correspondence with agency coordinators and assistants, executives • Trafficking creative assets and liaising with internal ad ops & trading teams to ensure campaigns go live on time and to spec • Handling basic post-sales queries -- campaign status, delivery confirmations, billing questions, go-live proofs • Helping collate/compile weekly report emails (via looker studio) into client-ready formats + weekly reporting emails • Processing IOs and revising IOs in our IO platform • When needed, updating internal CRM for post-sale campaigns • Supporting the broader client success team with admin, deck formatting, and brief intake

• Leading advanced denial resolution workflows, appeals processes, and AR strategy. • Driving efforts to minimize manual rework and ensure high-quality billing resolution. • Orchestrating workflows to optimize AR aging and meet aggressive collection targets. • Researching and resolving nuanced billing denials and managing escalated appeals. • Managing complex payer configurations as part of new customer setup and ongoing performance management. • Identifying payer patterns and recommending systemic process improvements to minimize future denials. • Working closely with internal billing and RCM teams to align on organizational goals. • Using AR aging reports, denial data, and propensity-to-pay intel to prioritize team efforts.

• Serve as a catalyst for enterprise technology transformation by driving alignment across strategic initiatives and operational priorities • Partner with leadership to operationalize, track, and execute technology and organizational strategies • Lead high‑priority, cross‑functional initiatives and strategic programs spanning technology and business domains • Coordinate strategic and operational planning processes, including roadmaps and functional strategies • Support organizational design, workforce planning, and scalable operating models • Drive change management and continuous improvement efforts to enhance team effectiveness • Enable data‑driven decision‑making through the development of dashboards, KPIs, and executive reporting • Act as a trusted advisor to senior leaders, anticipating challenges and proactively removing barriers to execution

• Support partner brands by managing backend project coordination and handling customer interactions • Assist sales executives in delivering exceptional promotional product solutions • Maintain margins workbook with current information including pricing and product details • Prepare, update and maintain product presentations with product descriptions and features • Provide sales support for Enterprise house accounts and traveling sales representatives • Enter and track operational items in NetSuite or other CRM systems as required