• Develop, review and execute complex multi-axis CNC programming (3-5 axis) utilizing digital manufacturing techniques • Provide technical mentorship to manufacturing engineers, technologists, and technicians • Ensure effective technology transition from engineering to operations • Identify and implement engineering solutions to reduce cycle times and fabrication costs • Design advanced work-holding to improve legacy and new processes • Technical Leadership: Lead the Global Communities of Practice to develop and publish Standard Operating Procedures, manufacturing guidelines and process maturity matrices across diverse machining applications • Collaborate across global organizations to deploy best practices and drive method and equipment standardization • Support the skill development and mentoring for CAD/CAM software and advanced machining techniques • Strong problem solving and influencing skills to support manufacturing bottlenecks • Ensure manufacturing processes comply with customer specifications and internal quality standards

• Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities. • Contribute to the development of innovative solutions and accelerators on the Google CES platform. • Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches. • Encourage a culture of innovation and continuous improvement within the team. • Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments. • Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces. • Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

Role Description The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs). Key Responsibilities & Impact - Advanced Case Management: Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas. - Engineering Collaboration: Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes. - Stakeholder Guidance: Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods. - Process Excellence: Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs. - Technical Leadership: Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches. - Knowledge Management: Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities. Qualifications - Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience. - Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways. - Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches. - Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences. - A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary. - Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations. Benefits - Health & Wellbeing: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members. - Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security. - Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members. - Time Away & Flexibility: Generous parental leave policy. - You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. - Participate in our Employee Stock Participation Program and receive a discount on company shares. - We actively support your professional journey with robust programs for growth and learning development, including allocated stipends. - This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility.

Requisition Number: 2356963 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Engineer - Microsoft 365 is a highly experienced technical expert responsible for the advanced maintenance, administration, and strategic support of Microsoft 365 services across the enterprise. This role is pivotal in ensuring the reliability, scalability, and security of Microsoft 365 platforms as well as relying on-premises dependencies. The Engineer oversees complex escalations from Level 3 support teams, delivers expert technical guidance, and leads resolution of critical incidents and service requests. The position demands extensive technical proficiency, leadership skills, and a dedication to continuous improvement in a dynamic, multi-account environment. Primary Responsibilities: - Design, implement, and govern Microsoft Entra ID configurations, including Conditional Access, MFA strategies, and legacy authentication controls in partnership with Security teams - Provide senior-level technical support and leadership for Microsoft 365 services - Resolve the most advanced escalations from Level 3 support teams, ensuring rapid and effective resolution of complex technical issues and service requests - Design, implement, and oversee maintenance, monitoring, and administration of Microsoft 365 and on-premises systems to ensure optimal performance, security, and uptime - Lead patching, upgrades, capacity planning, security standards, identity design, and architectural reviews to maintain an enterprise-grade, secure, and highly available environment - Establish and enforce operational best practices, documentation standards, and knowledge sharing across the organization - Collaborate closely with Engineering, Security, Compliance, Infrastructure, and business stakeholders to ensure platforms meet evolving business and regulatory requirements. - Drive process improvement and automation initiatives, leveraging advanced PowerShell scripting, Graph API and other automation tools. - Lead reporting and analysis on key performance indicators (KPIs) for service delivery, operational health, and environmental scalability. - Manage and support complex system migrations, integration projects, and enterprise-wide deployments - Provide technical leadership during major incidents, outages, and critical changes, including root cause analysis, post-incident reviews, and strategic remediation - Mentor junior engineers and facilitate professional development within the operations team - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, Engineering, or related field - 5+ years of experience supporting Microsoft 365, Exchange (on-premises and hybrid), and SharePoint (on-premises and hybrid) environments at an enterprise level - Experience managing multiple priorities in a fast-paced, dynamic environment - Expertise in ITIL incident management, ticket escalation processes, and troubleshooting highly complex technical issues - Advanced hands-on experience with PowerShell scripting, automation, and orchestration in Microsoft 365 and Windows Server environments - Exceptional communication, interpersonal, and organizational skills; proven ability to lead and influence cross-functional teams Preferred Qualifications: - Relevant certification and advanced certifications highly desirable (MCSA) - Proven proactive, solution-oriented approach with a solid focus on strategic problem-solving - Proven leadership mindset and commitment to continuous improvement and innovation - Ability to drive adoption of new technologies and adapt to changing business requirements - Solid customer service orientation and dedication to operational excellence - Demonstrated ability to influence technical direction and drive alignment across teams without direct authority Work Environment & Reporting: - Full-time, exempt position with on-call and after-hours responsibilities as required for critical incident response and system maintenance - Reports to the Manager of Engineering - May mentor Level 2 and Level 3 engineers - This Level 4 Engineer role is designed for candidates with deep technical expertise, proven leadership experience, and a passion for driving operational excellence in Microsoft 365 environments At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.