• Lead tailored product demonstrations of Centrik, Tech Log and Smart Docs for prospects and existing customers • Support Account Executives and Account Managers throughout the sales cycle - from early-stage discovery through to technical sign-off - providing product expertise at the right moments • Design and deliver proof-of-concept scenarios and sandbox environments that allow prospects to experience TrustFlight products in the context of their own operations • Run structured technical and functional discovery sessions that surface the operational workflows, pain points and regulatory requirements driving each opportunity • Understand how a prospect’s existing systems interact with safety, quality and documentation workflows • Contribute to TrustFlight’s responses to RFPs and RFIs, bringing product and domain expertise to ensure responses are accurate, differentiated and credible • Act as a trusted internal resource on TrustFlight product capability • Support onboarding of new Account Executives and Account Managers, helping them build product fluency and confidence in the TrustFlight portfolio

• Build custom solutions for customers that integrate with Domino to enhance the customer experience. The solutions built should be well documented, tested, and the rest of the PS team should be enabled on the solution • Collaborate with the larger Domino team to ensure that the customer's voice is being heard with regards to feature or bug prioritization as well as feedback on the platform • Create reproducible artifacts that address recurring client needs, enhancing efficiency and consistency in our delivery process. These artifacts should follow best practices, be tested in various scenarios, and have thorough documentation • Regularly solicit feedback from customers regarding the quality, effectiveness, and relevance of solutions delivered. Use this feedback not only as a metric of personal success but also as a means to identify areas of improvement, ensuring that the solutions provided align perfectly with client needs and expectations

• Leading the delivery of change across Strategic initiatives, Small Change, KTLO (Keep the Lights On), and large-scale technology programmes. • Line managing a team of engineers, developers, and architects responsible for delivery. • Acting as the primary escalation point for the team, removing blockers, supporting prioritisation, and providing technical and delivery guidance. • Cascading objectives and tracking performance against agreed goals throughout the year. • Owning solution design and architecture oversight for both SAP and non-SAP integrations. • Acting as a subject matter expert for integration design, build, and deployment across the organisation. • Partnering with Technology Teams, Solution Architects, and Process Leads to deliver interfaces aligned to business requirements and best practice. • Reviewing and approving technical integration solutions and associated changes. • Leading proof of concepts (POCs) to assess the value of middleware tools and technologies. • Ensuring systems are scalable, optimised, and meet SLA and performance requirements. • Overseeing integration application uptime, monitoring, and support operations. • Managing and maintaining the technical debt backlog across integration platforms to ensure a healthy, maintainable landscape. • Ensuring adherence to development standards, processes, and governance frameworks. • Supporting the successful delivery of integrations across ERP and eCommerce platforms in line with security and performance standards. • Engaging with global stakeholders to identify and implement best practices. • Coaching, mentoring, and developing junior and mid-level engineers.

• You develop innovative, holistic solution concepts that intelligently combine Customer Experience, transformation, and the use of AI technologies • You analyze customer requirements and processes to identify optimization potentials and translate them into compelling proposals and tender documents • Together with interdisciplinary teams, you design future-oriented service and transformation models tailored precisely to individual customer needs • You manage collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution • You prepare complex concepts in clearly structured, visually appealing presentations • You keep a constant eye on current market and technology trends and proactively contribute new ideas • In addition, you take responsibility for the methodological advancement of our solution-design approaches and actively work on the continuous optimization of our process models and best practices