RS

• Maintenance of the policies, standards and processes needed to support the contractual renewal process and working closely with Finance to ensure proactive budget forecasting. • Ensure that all supporting documents are executed in a timely manner to support the contract renewal framework. • Responsible for shaping Investment proposals, raising purchase orders and ensuring a consistent process for invoice approvals. • Budget management of the operating costs for Application services including being responsible for the monthly and annual forecasting of these budgets. • Responsible for the compliance and governance of managing vendor licence agreements & entitlements through our service partners covering usage, renewals & license rationalisation. • Responsible for the financial management and controls for the relevant contract costs including invoice approvals, and the identification and delivery of any appropriate service credits. • Collaborate with Service Design and Integration (SD&I), the application support partners, technology teams, PMO (Project Management office) to ensure contracts and financial data is captured, documented and correctly managed when new services are introduced into Middle & Back Office teams. • Support Keep the Lights program by working with the Technology Delivery teams to ensure these and any other projects requiring changes to Application services are successfully delivered to time, cost and quality. • Responsible for the effective management of financial data, knowledge, operating procedures etc. related to Middle & Back Office application services, and the maintenance of appropriate service catalogues or portfolios. • Identify and implement appropriate cost saving opportunities related to contract renewals. • Ensure that vendors provide quotes in a timely fashion, engaging procurement where needed to support contract renewal negotiations. • Initiate Continuous Improvement activities leveraging internal teams and external partners to reduce costs and bring greater efficiencies where possible, particularly where Transformation activities are within the service partners contract. This includes familiarity with emerging best practice, automation, tooling etc, as well as engagement with internal or external benchmarking exercises. • Maintain financial reporting for Middle & Back Office application services, aligned to IS&T standards. • Support the monitoring of supplier performance against SLAs, OLAs and contractual commitments, escalating issues to the Managed Services Manager where required.

• Define and execute the strategic vision for Process Manufacturing industries across the EMEA region. • Ensure alignment between strategic development plans and objectives. • Drive industry specific growth. • Build strategic external and internal partnerships. • Support regional teams in achieving their business objectives within those industries. • Ensure collaboration across functions and markets. • Lead the industry strategic approach for the EMEA region. • Identify market credentials, key players by market, market trends, industry needs, growth opportunities, as well as industry threats. • Understand key stakeholders and influencers of the industry ecosystem, their strengths, weaknesses and market positioning. • Gather best sales practices & customer experience with the dedicated sales team across the EMEA region. • Collaborate with marketing, value-added solutions and product teams to tailor offerings to industry demands.

• Liaising with senior contacts to secure new business wins • Identifying a portfolio of New Business Targets • Managing a regional territory and mapping effectively within that region • Researching target sectors and product ranges

• Analyse customer behaviour across key digital journeys to identify friction points, opportunities and changes in performance. • Translate behavioural data into simple, actionable recommendations for Product, UX, Experimentation and business stakeholders. • Combine quantitative and qualitative insights, including analytics, user research, voice of the customer, and session replay tools where available. • Help stakeholders understand the "why" behind performance by connecting customer behaviour, product changes and commercial outcomes. • Support teams in creating structured growth hypotheses based on data, customer insight and business priorities. • Work with Product Managers, UX, Engineering and business stakeholders to turn opportunities into experiment ideas, discovery questions or roadmap actions. • Support the design of A/B tests and other structured test-and-learn approaches. • Build, maintain and improve Airtable bases that support experimentation, product analytics, insight management and operational workflows. • Identify opportunities to reduce repetitive manual work through automation, low/no-code workflows and AI-supported processes.

• As a member of RS’ EMEA Corporate Account team and direct report to the VP Corporate Accounts for EMEA, the EMEA Industry Sector Director is responsible for defining and executing the strategic vision for Process Manufacturing industries (Food & Beverage, Chemical Manufacturing, Pharmaceuticals), across the EMEA region. • With an end-to-end vision, this role ensures alignment between strategic development plans and objectives, drives industry specific growth, builds strategic external and internal partnerships, supports regional teams in achieving their business objectives within those industries, ensuring collaboration across functions and markets. • Be the go-to person for the region to lead the industry strategic approach. • Build industry knowledge material with content which could be used by marketing, sales, services and any other relevant stakeholder on a specific platform. • Identify market credentials (value, customers), key players by market, market trends, industry needs, growth opportunities, as well as industry threats. • Understand key stakeholders and influencers of the industry ecosystem, their strengths, weaknesses and market positioning, in order to differentiate RS value proposition. • Understand customer pain points, with the support of market sales teams, decision-making processes, and buying cycles. • Have a deep understanding of how products & services are consumed in the industry, be able to translate RS Value proposition into added value, solving customer problems. • Gather best sales practices & customer experience with the dedicated sales team across the EMEA region. • Collaborate with marketing, value-added solutions and product teams to tailor offerings to industry demands; ensuring an end-to-end approach with aligned content. • Develop and implement a sustainable EMEA strategy for the sector, aligned with corporate goals (growing Share of wallet & number of customers, optimize profitability) and industry dynamics. • Ensure the strategy is consistent, addressing High Value customer needs across the board, embedding the entire Discrete Manufacturing value chain. • Coordinate plans with regional leaders to adapt strategies to local contexts when needed. • Collaborate with the sales effectiveness team to define the right qualification process, use accurate data source to understand and define Discrete Manufacturing customer potentials. • Support his/her direct team and local teams in strategic deals and major bids and tenders processes. • Monitor common performance metrics and ensure consistent execution across markets. • Gather & Share local best Sales and business practices on the Process Manufacturing platform, supporting local sales to build their action plans. • Represent the company at industry events, conferences and with key clients. • Build and maintain relationships with C-level executives and decision-makers.

• Develop microservices: high scale, fault tolerant, low latency APIs event driven architectures • Database reliant • Own the entire software life cycle: Design Build Operate • Be agile • Prefer small releases over big bangs • Deploy straight through to production • Frequent, iterative releases • Constantly try to build upon and improve our tool chain • Improve our understanding of the best way of doing things • Communicate positively and work as a team (we’re humans not tech bros)

• Lead the design and execution of our global SAP S/4HANA solution design • Oversee deployments across markets • Accountable for end‑to‑end program planning, governance, and execution across technology workstreams • Ensure alignment with parallel business transformation initiatives and executive priorities • Own the integrated program plan for SAP S/4HANA global template design and phased country deployments • Establish and manage program governance, cadence, risk management, and dependency tracking • Drive disciplined execution across multiple workstreams, vendors, and geographies • Ensure tight integration between the SAP program and parallel business transformation initiatives • Manage cross‑program dependencies and sequencing to minimize delivery risk • Provide concise, executive‑level updates on progress, risks, financials, and decision points • Serve as the liaison between internal teams, business integrator(s), and systems integrator(s)

• Manage a portfolio of strategic national accounts, focusing on long-term development. • Create and execute strategic account plans to drive revenue, margin, and customer loyalty. • Build strong face-to-face relationships with key stakeholders across customer organisations. • Identify customer needs and deliver solution-based sales approach. • Lead contract negotiations and ensure successful implementation across customer sites. • Work cross-functionally with internal teams to deliver tailored customer solutions. • Identify new business opportunities and expand RS’s position within key customers.

• Develop and execute growth plans to drive sales, margin, and profitability across your customer portfolio • Build and manage strong, face-to-face relationships with key customers, growing long-term partnerships • Identify opportunities and deliver tailored, value-added and technical solutions to meet customer needs • Collaborate cross-functionally with internal teams and strategic suppliers to maximise customer outcomes • Own commercial discussions, including pricing and agreements, within company guidelines • Use Salesforce to track performance, analyse opportunities, and drive informed decision-making • Maintain high standards of data integrity, compliance, and professionalism in all customer interactions

• Leading the delivery of change across Strategic initiatives, Small Change, KTLO (Keep the Lights On), and large-scale technology programmes. • Line managing a team of engineers, developers, and architects responsible for delivery. • Acting as the primary escalation point for the team, removing blockers, supporting prioritisation, and providing technical and delivery guidance. • Cascading objectives and tracking performance against agreed goals throughout the year. • Owning solution design and architecture oversight for both SAP and non-SAP integrations. • Acting as a subject matter expert for integration design, build, and deployment across the organisation. • Partnering with Technology Teams, Solution Architects, and Process Leads to deliver interfaces aligned to business requirements and best practice. • Reviewing and approving technical integration solutions and associated changes. • Leading proof of concepts (POCs) to assess the value of middleware tools and technologies. • Ensuring systems are scalable, optimised, and meet SLA and performance requirements. • Overseeing integration application uptime, monitoring, and support operations. • Managing and maintaining the technical debt backlog across integration platforms to ensure a healthy, maintainable landscape. • Ensuring adherence to development standards, processes, and governance frameworks. • Supporting the successful delivery of integrations across ERP and eCommerce platforms in line with security and performance standards. • Engaging with global stakeholders to identify and implement best practices. • Coaching, mentoring, and developing junior and mid-level engineers.