Title: Account Coordinator, Forestry Location: Remote United States Job Description: Division:Natural Resources Position Type:Full-Time Regular Company Overview Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement. Job Overview The Account Coordinator, Forestry is responsible for enhancing SCS' client portfolio and overall client experience including maintaining a portfolio of Chain of Custody and Forest Management certification clients from a diversity of paper, packaging, and wood products sectors. Account Coordinators are proficient in understanding and communicating technical requirements for audits and engaging with clients to ensure they're meeting service needs, timelines, financial goals, and accreditation requirements. This position is responsible for meeting revenue and profitability goals, as well as supporting the team and clients by tracking projects throughout the certification process with strong attention to detail and professional communication skills, both internally and externally. Relevant Standards/Schemes - American Tree Farm System - FSC Chain of Custody - FSC Forest Management (FSC-FM) - PEFC Chain of Custody - SFI CoC Certification - SFI Forestry Management (SFI-FM) - Sustainable Biomass Program (SBP) Certification Essential Duties and Responsibilities - Engage with clients by responding promptly to their questions and requests and providing support in understanding requirements and continuing their certification services - Create and manage a portfolio of audit projects - Provide audit support for clients related to scoping, pricing, and scheduling audits - Oversee auditor workflow by assisting in process development, sending and streamlining audit status updates, and facilitating communications - Ensure consistent flow of audit projects portfolio to contribute to financial goals and meet required certification timelines - Coordinate with managers, technical team members, and account management team members to deliver solutions that meet client and program needs - Acquire expert knowledge of each certification program's requirements and objectives - Support the maintenance and implementation of program quality system by maintaining documents, records, and progress tracking to maintain compliance with SCS quality management systems and/or the rules of the relevant certification scheme Minimum Qualifications - Associate's or Bachelor's Degree in business administration or a related field or - 3+ years of professional experience in business administration and experience in project or program coordination, client interface, and data entry - Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment - Ability to adapt to frequent timeline changes with complex, long-term projects - Strong attention to detail, organization, and time management - Strong customer service and teamwork orientation - Complete fluency in English and work experience that involves professional, technical written communication - Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook - Experience using database systems and remote applications for communication such as Zoom, Teams, Google Meet, etc. - Initiative and ability to work independently, responsive and adaptive to team environment - Commitment to SCS values and environmental issues Preferred Qualifications - Previous coordination experience with third party certification - Previous account or administrative coordination experience - Multi-lingual fluency in another language The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned. Working Remotely At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This role will be based out of your home office. Estimated Hourly Salary $20.40 - $26.55 EEOC Statement SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Independently source, research, and build a targeted list of potential partners within the education ecosystem. • Conduct structured outreach to educational counselors, schools, colleges, research clubs, media companies, and other relevant institutions. • Identify, pitch, and secure new partnership opportunities to drive regional growth. • Maintain and strengthen relationships with existing partners to ensure long-term collaboration and engagement. • Manage and track partnership pipelines, activities, and performance using internal systems or CRM tools. • Continuously refine outreach strategies and partnership approaches to improve conversion and expansion.

• Responsible for managing and strategically developing our key accounts • Building and maintaining long-term, trusted customer relationships • Experience working with C-level stakeholders and the ability to translate complex requirements into concrete solutions • Identifying and realizing upselling and cross-selling opportunities within existing customers • Leading complex contract negotiations and managing expansions within the customer base • Ensuring high customer satisfaction and reducing churn risk • Delivering presentations, product demos and workshops — both digitally and on-site • Analyzing customer requirements, market trends and competitive developments and sharing relevant insights with internal teams • Closely collaborating with Customer Success, Product and Sales to further develop our customer solutions • Managing and monitoring relevant KPIs and reporting on sales and business developments

Einleitung Arbeitsmodell: Remote Deutschland Bei Impower GmbH entwickeln wir die Zukunft der Immobilienverwaltung – einfach, schnell und digital. Über 100.000 Menschen verwalten mehr als 12 Millionen Wohnungen mit Prozessen, die oft noch manuell, komplex und zeitaufwendig sind. Wir unterstützen Hausverwaltungen dabei, diese Abläufe Schritt für Schritt zuverlässig zu digitalisieren – mit klaren Strukturen, moderner Software und echtem Praxisnutzen. In dieser Wachstumsphase gewinnt die langfristige Entwicklung unserer Bestandskunden zunehmend an Bedeutung. Große Immobilienverwalter stehen vor komplexen Herausforderungen in der Digitalisierung ihrer Prozesse – und genau hier setzt die Rolle des Key Account Managers an. Als Key Account Manager übernimmst du die Verantwortung für unsere wichtigsten Kunden und entwickelst diese strategisch weiter. Du arbeitest eng mit ihnen zusammen, verstehst ihre Geschäftsmodelle und begleitest sie als Partner bei der erfolgreichen Nutzung und Weiterentwicklung von Impower. Deine Aufgaben - Verantwortung für die Betreuung und strategische Weiterentwicklung unserer Key Accounts - Aufbau und Pflege langfristiger, vertrauensvoller Kundenbeziehungen - Erfahrung im Umgang mit C-Level Stakeholdern sowie die Fähigkeit, komplexe Anforderungen in konkrete Lösungen zu übersetzen. - Identifikation und Umsetzung von Upselling- und Cross-Selling Potenzialen innerhalb bestehender Kunden - Führung von komplexen Vertragsverhandlungen und Steuerung von Erweiterungen im Kundenbestand - Sicherstellung einer hohen Kundenzufriedenheit sowie Reduktion von Abwanderungsrisiken (Churn) - Durchführung von Präsentationen, Produktdemos und Workshops – digital sowie vor Ort - Analyse von Kundenanforderungen, Markttrends und Wettbewerbsentwicklungen sowie Weitergabe relevanter Insights an interne Teams - Enge Zusammenarbeit mit Customer Success, Product und Sales zur Weiterentwicklung unserer Kundenlösungen - Steuerung und Monitoring relevanter KPIs sowie Reporting von Vertriebs- und Geschäftsentwicklungen Dein Profil - Mehrjährige Erfahrung im Key Account Management oder im beratungsintensiven B2B-Vertrieb - Erfahrung im Umgang mit komplexen Kundenstrukturen und Entscheidungsprozessen, idealerweise im SaaS- oder Immobilienumfeld - Fähigkeit, Geschäftsmodelle zu verstehen und Kundenbedürfnisse in konkrete Lösungen zu übersetzen - Ausgeprägte Kommunikations- und Präsentationsfähigkeiten auf verschiedenen Hierarchieebenen, inklusive C-Level - Strukturierte Arbeitsweise, klares Priorisieren und ein hoher Anspruch an Qualität und Verbindlichkeit - Starker Fokus auf langfristige Kundenentwicklung und Customer Lifetime Value - Sehr gute Deutschkenntnisse (Muttersprache) sowie verhandlungssicheres Englisch - Sicherer Umgang mit CRM-Systemen (z. B. Pipedrive) und modernen Collaboration-Tools Warum wir? - 100 % Remote Arbeitsmodell - Verantwortung für strategisch wichtige Kunden in einer zentralen Rolle - Direkter Einfluss auf Wachstum und langfristigen Unternehmenserfolg - Enge Zusammenarbeit mit Product, Customer Success und Management - Ein diverses, agiles Team im Herzen Münchens - Moderne Hardware (Mac oder Windows – du entscheidest)