• Own and manage payroll processing in the Philippines, ensuring accuracy, timeliness, and an exceptional experience for clients while meeting all service delivery targets and KPIs. • Collaborate with local payroll vendors to execute end-to-end payroll operations, performing audits, reconciliations, and ensuring adherence to local regulations and service standards. • Serve as a subject matter expert for payroll-related inquiries from customers and internal teams, providing clear, consultative, and timely resolutions in line with company SLAs. • Actively collaborate with cross-functional teams (e.g., Payroll Transformation, Product) to support, enhance, and continuously improve Oyster's automated native payroll processes. • Proactively monitor local payroll regulations and legislative changes, partnering with the HR Advisory team to implement required changes and ensure 100% compliance. • Take ownership of local payroll and related HR procedures, including managing deductions and supporting employee lifecycle events (onboarding/offboarding) in your assigned region, Philippines. • Contribute to the development and maintenance of payroll-related knowledge bases, playbooks, and guides to empower internal teams and enhance the overall client experience. • Perform rigorous pre- and post-payroll audits and reconciliations (covering salaries, benefits, pensions, time off, etc.) to ensure the highest level of data integrity and accuracy. • Ensure timely and accurate submission of all payroll records and reports to relevant government agencies. • Participate in and contribute to special payroll projects and initiatives as needed to support the team's strategic goals.

• Lead and manage a payroll team, ensuring compliance and accuracy • Act as subject matter expert for payroll regulations and process inquiries • Establish and enforce operational procedures and internal controls • Monitor payroll performance data and implement improvements working cross functionally with product, engineering and internal teams • Monitor KPIs and lead initiatives to improve payroll performance • Participate in recruitment and onboarding of the rapidly scaling payroll team • Coordinate training and communication for payroll practices across teams • Maintain strong vendor and authority relationships for timely processing • Provide coaching and performance feedback to team members

• Communication between the client and Payroll Providers regarding their payrolls • Check monthly payroll reports from Payroll Providers • Ensure all timelines are met • Regularly report back to the EMEA Payroll Supervisor • Recommend departmental-specific procedures and implement those that are approved • Delivery of QA compliance and process

• Provide outstanding support to the Business in Payroll and Compensation & Benefits teams • Define processes, analyse efficiencies, test and implement creative solutions • Identify potential enhancements in our process and suggest improvements