• Act as a primary point of contact for our clients and gift recipients • Manage support tickets • Join short client calls or demos to troubleshoot issues • Help resolve problems, guide users through key features, and deliver concise demos and walkthroughs • Respond to and manage inbound client and recipient support tickets in a timely and professional manner • Troubleshoot issues, provide clear solutions, and escalate when necessary • Maintain high responsiveness and follow-through until resolution • Lead brief calls with clients to address questions, resolve issues, and provide ongoing support • Act as a trusted point of contact for assigned accounts • Ensure clients feel supported and confident using the product • Guide users through features and workflows based on their needs • Tailor walkthroughs to different use cases and levels of experience • Gather customer feedback and share insights with internal teams • Identify common issues or trends and help improve processes • Contribute to a positive, customer-first experience • Work closely with Product to resolve issues • Communicate customer needs and recurring challenges

Role Description We are looking for a highly organised and analytical HubSpot Specialist to help optimise and manage a growing CRM environment. This role requires someone with strong hands-on HubSpot expertise combined with a business analyst mindset — someone who can understand internal workflows, identify inefficiencies, and implement scalable CRM solutions that support business operations and sales processes. You will work closely with internal stakeholders to improve data management, workflows, reporting structures, and process automation while ensuring CRM accuracy and operational efficiency. Key Responsibilities - Manage and optimise the company’s HubSpot CRM environment. - Build, maintain, and improve workflows, automations, dashboards, and reporting systems. - Analyse existing business processes and identify opportunities for operational improvements. - Translate business requirements into effective HubSpot configurations and scalable solutions. - Ensure CRM data integrity, consistency, and reporting accuracy. - Support pipeline visibility, sales process tracking, and operational reporting. - Collaborate with internal teams to improve CRM adoption and process efficiency. - Document workflows, system changes, and operational best practices. - Assist with CRM clean-up, process mapping, and ongoing optimisation initiatives. Qualifications - Proven hands-on experience with HubSpot, including workflows, automations, dashboards, reporting, and CRM management. - Strong understanding of business processes, operational workflows, and process improvement methodologies. - Previous experience supporting sales teams, pipeline management, or revenue operations. - Ability to translate business needs into practical CRM solutions. - Excellent analytical and problem-solving skills. - Strong written and verbal English communication skills. - Highly organised with strong attention to detail. - Self-motivated and comfortable working independently in a remote environment. - Reliable hardware, stable internet connection, and power backup setup. - Fully available to work UK business hours (GMT/BST). Preferred Qualifications - HubSpot certifications preferred. - Experience working within healthcare, SaaS, fintech, legal, or other regulated industries. - Previous CRM migration or system implementation experience. - Familiarity with compliance-aware or data-sensitive business environments. - Experience working with UK-based businesses or clients. Benefits - 💰 Competitive salary based on experience and technical expertise. - 🌍 Fully remote role open to global candidates. - 🚀 Opportunity to work with a fast-growing UK health-tech company. - 📈 Long-term growth potential within a scaling business. - 🤝 Collaborative and supportive remote work environment. - 🎯 High-impact role with ownership over CRM optimisation and process improvement. - 🧠 Exposure to data-driven operations within a regulated industry.

Role Description As a Customer Engagement Manager you will play a critical role in driving customer adoption and satisfaction. In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions. You will build impactful business relationships with our users through collaboration and delivering results. - Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business - Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions - Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team - Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director) - Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback - Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations - Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders - Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions - Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration Qualifications - 5+ years advertising agency experience or advertising industry experience - 5+ years client facing role with impeccable communication skills - Detailed knowledge of linear advertising space, buying experience with Local TV, Radio or National medias required - Prior experience with Mediaocean applications preferred - Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally - Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections - Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables - Proficiency with Excel, PowerPoint, Sharepoint; Salesforce, Zendesk, Jira, Smartsheet a plus Benefits - Open Paid Time Off (PTO) - Flexible schedule - Company holidays - 12 weeks of paid parental leave (after 6 months of employment) - Competitive salary - Full benefits package starting on your first day - Referral bonuses - Recognition awards - 401(k) with company match - Company HSA contribution up to $2,400 - Medical/Dental/Vision/Pharmacy - Health Savings Account (HSA)/Flexible Spending Account (FSA) - Mental health support - Life & Disability insurance - Family planning & fertility benefits - Pet insurance - Legal & ID theft protection - Retirement planning - Medicare assistance - Employee Assistance Program (EAP), Professional training/Tuition reimbursement - Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes - Professional development with a dedicated Talent Development team - Employee Resource Groups (ERGs) - Philanthropy & awareness programs - Mentorship programs, In-office and virtual events & celebrations - Various volunteer & donation opportunities, Innovative and collaborative work environment - For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunches in-office twice a week

Role Description As an Account Manager for Enterprise Accounts at Insight, you own the post-sale business relationship for our most strategic Google Cloud Platform customers. You are a unifier who aligns with customer executive leadership (CIOs, Directors of IT) to gain insights and deliver long-term value. Your mission is to ensure customer satisfaction, maximize the value of their cloud investment, and drive consistent revenue growth through strategic renewals and expansion. Key Responsibilities - Customer Relationship Management - Establish regular communication with key customer stakeholders to understand customer business plans and objectives. - Serve as an escalation point for customer satisfaction issues relating to billing disputes and support tickets. - Maintain up to date information for customer points of contact. - Contract Oversight & Reporting - Build, maintain, and report on account health metrics, including detailed spend projections and success plans. - Provide regular oversight for committed customer contracts to ensure compliance and early identification of potential risks. - Manage complex billing scenarios, such as tracking Committed Use Discount (CUD) liabilities and prepayment reconciliations. - Platform Adoption & Growth - Drive the adoption of Google Cloud Platform services by connecting customers with subject matter experts (SMEs) and specialized training resources. - Conduct regular business reviews that demonstrate partnership value and ensure technology roadmaps align with customer business goals. - Transfer account knowledge to the Sales team to identify and execute on renewals, cross-sell, and upsell opportunities. - Commitment Remediation - Actively monitor accounts for significant drops in monthly usage or projected shortfalls against contracted minimums. - Perform remediation activities for customers at risk of missing commitment targets, including rolling shortfalls into current periods or negotiating amended terms. - Collaborate with Legal and Credit teams to manage accounts in protected status or those requiring formal contract terminations due to restructuring. - Cross-Functional Collaboration - Act as a unifier, working cross-functionally with sales reps and SMEs to orchestrate activities that meet customer needs. - Partner with Cloud Engineers and Professional Service Delivery Managers to ensure project milestones are met and technical hurdles are resolved. - Coordinate with internal Billing and Support teams to resolve complex invoicing disputes or margin discrepancies. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 5+ years in a Customer Success or Account Management role, specifically within the Technology or SaaS industry. - Communication: Exceptional interpersonal skills with a proven ability to build relationships with both technical stakeholders and C-suite executives. - Technical Knowledge: Solid understanding of the Google Cloud ecosystem or the overall hyperscaler landscape (AWS, Azure) and their value propositions. - Sales Acumen: A proven track record of collaboration to drive revenue growth, management of renewals, and exceeding team sales targets. Company Description