Role Description As a Customer Engagement Manager you will play a critical role in driving customer adoption and satisfaction. In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions. You will build impactful business relationships with our users through collaboration and delivering results. - Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business - Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions - Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team - Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director) - Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback - Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations - Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders - Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions - Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration Qualifications - 5+ years advertising agency experience or advertising industry experience - 5+ years client facing role with impeccable communication skills - Detailed knowledge of linear advertising space, buying experience with Local TV, Radio or National medias required - Prior experience with Mediaocean applications preferred - Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally - Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections - Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables - Proficiency with Excel, PowerPoint, Sharepoint; Salesforce, Zendesk, Jira, Smartsheet a plus Benefits - Open Paid Time Off (PTO) - Flexible schedule - Company holidays - 12 weeks of paid parental leave (after 6 months of employment) - Competitive salary - Full benefits package starting on your first day - Referral bonuses - Recognition awards - 401(k) with company match - Company HSA contribution up to $2,400 - Medical/Dental/Vision/Pharmacy - Health Savings Account (HSA)/Flexible Spending Account (FSA) - Mental health support - Life & Disability insurance - Family planning & fertility benefits - Pet insurance - Legal & ID theft protection - Retirement planning - Medicare assistance - Employee Assistance Program (EAP), Professional training/Tuition reimbursement - Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes - Professional development with a dedicated Talent Development team - Employee Resource Groups (ERGs) - Philanthropy & awareness programs - Mentorship programs, In-office and virtual events & celebrations - Various volunteer & donation opportunities, Innovative and collaborative work environment - For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunches in-office twice a week

Role Description As an Account Manager for Enterprise Accounts at Insight, you own the post-sale business relationship for our most strategic Google Cloud Platform customers. You are a unifier who aligns with customer executive leadership (CIOs, Directors of IT) to gain insights and deliver long-term value. Your mission is to ensure customer satisfaction, maximize the value of their cloud investment, and drive consistent revenue growth through strategic renewals and expansion. Key Responsibilities - Customer Relationship Management - Establish regular communication with key customer stakeholders to understand customer business plans and objectives. - Serve as an escalation point for customer satisfaction issues relating to billing disputes and support tickets. - Maintain up to date information for customer points of contact. - Contract Oversight & Reporting - Build, maintain, and report on account health metrics, including detailed spend projections and success plans. - Provide regular oversight for committed customer contracts to ensure compliance and early identification of potential risks. - Manage complex billing scenarios, such as tracking Committed Use Discount (CUD) liabilities and prepayment reconciliations. - Platform Adoption & Growth - Drive the adoption of Google Cloud Platform services by connecting customers with subject matter experts (SMEs) and specialized training resources. - Conduct regular business reviews that demonstrate partnership value and ensure technology roadmaps align with customer business goals. - Transfer account knowledge to the Sales team to identify and execute on renewals, cross-sell, and upsell opportunities. - Commitment Remediation - Actively monitor accounts for significant drops in monthly usage or projected shortfalls against contracted minimums. - Perform remediation activities for customers at risk of missing commitment targets, including rolling shortfalls into current periods or negotiating amended terms. - Collaborate with Legal and Credit teams to manage accounts in protected status or those requiring formal contract terminations due to restructuring. - Cross-Functional Collaboration - Act as a unifier, working cross-functionally with sales reps and SMEs to orchestrate activities that meet customer needs. - Partner with Cloud Engineers and Professional Service Delivery Managers to ensure project milestones are met and technical hurdles are resolved. - Coordinate with internal Billing and Support teams to resolve complex invoicing disputes or margin discrepancies. Qualifications - Education: Bachelor’s degree or equivalent practical experience. - Experience: 5+ years in a Customer Success or Account Management role, specifically within the Technology or SaaS industry. - Communication: Exceptional interpersonal skills with a proven ability to build relationships with both technical stakeholders and C-suite executives. - Technical Knowledge: Solid understanding of the Google Cloud ecosystem or the overall hyperscaler landscape (AWS, Azure) and their value propositions. - Sales Acumen: A proven track record of collaboration to drive revenue growth, management of renewals, and exceeding team sales targets. Company Description

Role Description The Sr. Manager, Customer Requirements and Information Management, Americas owns the regional execution and maturity of the Customer Requirements & Information Management (CRIM) capability across the Americas. The position acts as a strategic business partner to Sales Business Centers (SBCs) and senior corporate stakeholders across the Americas, with accountability for impact, consistency, and scalability of customer-driven information handling. This role plays a critical part in safeguarding Olympus’ compliance and revenue by governing how regional responses to customer requirements (e.g. ESG, EHS, BCM, material compliance, IT and product security) are prioritized, validated, and aligned with global standards. The incumbent operates with autonomy in prioritization, escalation, and stakeholder alignment within the global CRIM framework. The position bridges regional operational needs with global strategic direction. Rather than focusing on volume handling, the role emphasizes enablement, training, and process innovation to reduce ad-hoc workload over time and build a sustainable regional capability. Job Duties - Request Management: Manage and validate customer requests in the region, reviewing scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure feedback loops on closed requests (i.e., assessment outcomes, tender results). - Bridge Local SBC & Global CRIM: Act as senior regional interface to SBCs and Commercial leadership, local Sales, Contract Operations, Procurement, Regulatory and Supply Chain teams with Global CRIM, owning ticket operations and follow-up in the Americas. - Bridge Global CRIM & Upstream Functions: Identify systemic gaps and implement scalable process and capability improvement. Train & guide upstream receivers on CRIM process and maintain regular information exchange on customer requests and upstream developments to ensure aligned and compliant answers. - Advance CRIM Tools & Data Reporting: Support refinement of CRIM-related IT systems (e.g., CRIM AI Assistant) to enhance data integration and efficiency. Develop automated reporting and KPI tracking to enable data-driven management decisions and improved visibility of CRIM impact. - Continuous Improvement: Identify operational inefficiencies, recurring issues, and opportunities for improvement. Recommend enhancements to global CRIM processes, templates, and governance to drive efficiency and consistency. - Regional Transparency & Reporting: Oversee request volumes, workloads, and bottlenecks to manage risks, delays, and resourcing needs inside Global CRIM. Collect and consolidate market insights to anticipate future customer trends and provide structured management updates. Represent CRIM in relevant regional meetings (i.e., R-RAC, Contract Ops.) and support knowledge flow between global and local teams. - Stakeholder & Customer Interaction: Support regional sales and tender teams in explaining CRIM processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., AdvaMed, HIRC, Assent). - Knowledge Sharing & Enablement: Drive regional enablement, training, and adoption of CRIM standards and tools (i.e. CRIM principles, share best practices across regions, promote reuse of responses, and ensure consistent sustainability reporting). - Quality & Compliance Assurance: Partner with regional teams on regulations from Government, ensuring all responses align with Olympus’s global CRIM standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage. - Other duties as assigned. Qualifications - Degree in Business Administration, Data Analytics, Sustainability, or a related field required. MBA preferred. - Additional certifications in process management, data analytics, or sustainability reporting are an advantage. - With a bachelor's degree: minimum 12 years’ experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence. - With a master's degree: minimum 10 years’ experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence. - Demonstrated track record in process optimization and/or project management, preferably related to CRIM relevant topics. - Proven ownership of governance, process design, and regional impact. - Experience partnering closely with Sales or Commercial organizations, and/or stakeholder collaboration across corporate, divisional, and regional levels. - Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights. - Excellent communication and stakeholder management skills, able to influence and align without direct authority. - Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines. - Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting. - Strategic and commercial mindset, understanding CRIM’s impact on business performance (both risk mitigation and top-line contribution). - Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings. - Business fluency in English (spoken and written); additional language skills (i.e. Spanish) are an asset. - Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment. Benefits - Competitive salaries, annual bonus and 401(k)* with company match - Comprehensive medical, dental, vision coverage effective on start date - 24/7 Employee Assistance Program - Free live and on-demand Wellbeing Programs - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance* - 12 Paid Holidays - On-Site Child Daycare, Café, Fitness Center**

• Build and maintain strong, trusted relationships with key client stakeholders, establishing appropriate governance structures for assigned accounts • Serve as the primary strategic point of contact for designated clients across all Clario business units • Partner with clients to understand business needs and objectives, and collaborate with Sales and Operations to develop and execute account strategies • Act as the voice of the customer internally, ensuring expectations are aligned and managed effectively • Support client education on Clario products and services to enable growth and maximize value • Translate client feedback into proactive actions to improve Net Promoter Score (NPS), retention, and renewals • Support cross‐sell and upsell opportunities by leveraging strong client relationships in partnership with Sales • Monitor overall account health, including SLAs, KPIs, and deliverables, and proactively mitigate risks • Ensure timely and effective issue resolution with a focus on minimizing impact to patients and service end users • Partner with clients and internal teams to drive continuous improvement and innovative solutions • Foster long‐term partnerships and convert key contacts into promoters of the Clario brand • Measure success through relationship health (NPS and relationship depth), account performance, and commercial outcomes including revenue growth and profitability